Electrical reviews in Houston, Texas

Glenda has been extremely helpful for our getting solar installation paperwork completed. Monalee was absolutely useless and their customers service was non existent. We had our solar completed and installed back in Sept 2025. We didn’t hear anything from Fastrac or Monalee or Goodleap. I had to call and get the ball rolling on the payment plan. I don’t understand why as a customer, I had to do anything that the people who sold and installed my solar could have done if they just simply made some phone calls. This was a horrible experience with Monalee and I would not get solar again.

Service and sales were excellent. Their service department is extremely slow to respond. I have a service request that has been opened for 38 days and still no response. I have no recourse but to wait because if anyone else touches my system my warranty will be void. I should have done my research on Fastrac’s service reputation prior to making my decision to go with them. Buyer BEWARE.
UPDATE:
The service technician came who was very polite and professional. He arrived on time and got right to work. He replaced the failed component and fixed the problem! He made sure that the panel was fully functional and answered all of my questions. Bottom line: FASTRAC Energy was very slow to respond to my service call but the service was excellent when they did. This is my honest and I believe fair opinion.

Lanae was friendly and knowledgeable. She explained the close out process and answered all of our questions and encouraged me to contact Fastrack anytime if we had a question.

Family Solar Company managed the installation of my solar panels. The team’s professionalism and attention to detail were excellent throughout the process. Everything appears to be functioning well, and I appreciate how smoothly the project was managed from start to finish.

The solar goats worked hard and efficiently. They were very friendly and explained the work they were going to do and then explained what they had done when completed.

These guys were amazing. They were polite and answered my questions. They also kept me informed on progress. The first guy arrived when they said, gave me the rundown and started the pre setup. The main crew arrived a little later and got right to work. They were working for about 7 hours, and let me know what to expect next. I am happy with their work.

Working with Lanae with Fastrac on problems with my solar panels. She got me approved for replacement parts quickly and having them shipped to me. Will schedule the install when it arrives. Very fast and efficient .

I called this morning and was on hold for 15 min and the person that answered the phone was not helpful at all. She told me that she could not help me that I had to be transferred to customer service and customer service line was not available and was only able to leave a voicemail. I called back and spoke with Andrea and she did not hesitate to help me and give me the answers I needed. She also took the extra step to call the FastTrac in the Dallas Fort Worth area to see if she could accommodate the dates for me since I was not able to take off work on the dates that were previously scheduled. I just want to thank Andrea for her help in expertise on her job.

The crew showed up before time which was perfect for me they installed the panels quickly and picked up after themselves.. They did have to come back that Saturday to finish the electricity because some part didn’t come in… they did a great job we are happy

The crew showed up later than scheduled. The guys were polite and took some time to get things figured out. Install started out smooth then little by little there were things that happened that were strange but I stayed home to make sure everything continued to progress. I ended up having to get their wire from one part of my attic to the other, cause they couldn’t figure it out, then ran pvc from my shop to the house for them cause they were having difficulties figuring that out as well!
After 6 hours of my personal labor and some of my own electrical materials used, we finally were able to bring the system on line!
Fast forward several months and the inverter took a crap! Been waiting for 3 weeks now to get someone to take care of this! They say it will be 2 weeks before they can get a crew ( should only take one man) to change the inverter out!
What I know know is Fastrac will never get a recommendation from me or anyone I know! !
Customer service has a lot to be desired!
I even had to pay up front labor just start the process for them to come out! Should not have had to pay anything because of the labor and materials I put into the job!!!

Ms. Lanae is what one would call "Customer Service."
She has provided me the Support assistance, and advice a company Customer Service provides before after tge purchase of our Solar Panels.
She resolved my complaints and ensured a positive experience across various channels(phone, text and email) to foster customer satisfaction, retention and loyalty.
For example she did not do like others who have done in past just give me a work order number and then tell me to call the installers (Solar Edge) who in turn would tell me they couldn't do anything that I needed to call Fast Trac Energy.
Ms Lanae would say gave me thirty minutes (30) and I'll call you back. She would have my issue resolved and would call me back before the thirty (30) minutes were up, she would have my issue resolved and a appointment set up.
She is truly a professional and a very cheerful person to work with.
I strongly recommend a pay raise or a promotion.

Nico and his crew were amazing! They arrived on time, everyone introduced themselves, and they got to work. The crew worked together like a well-oiled machine, each one playing their role to make this a seamless (and very fast) install. Nico kept us informed throughout the process as to what they were doing, and how all the pieces work together. Everyone was so polite and kind, and made us feel that we definitely made the right choice with Fastrac. Thank you so much to Nico and the crew for such a delightful solar install experience.

Great experience with FastTrac Energy Services team, specifically Makaio & Mitch. The team was professional, responsive, and knowledgeable throughout the process. They clearly explained system design, production expectations, and utility coordination in cedar hill, which gave me confidence moving forward.

Strong communication and solid customer service, I’d recommend them to anyone considering solar.

This company is the best, & their people are amazing! Getting the Solar panels is almost the best decision we have ever made. Getting them through Fastrac & their installers is the absolute best decision we've ever made. Professionally & perfectly installed & the panels are still as great now as they were 5 years ago when they were installed - placed perfectly and sturdy on our house. I called to request the paperwork for the Solar panels, spoke with Jordan, and he sent me what I needed immediately while on the short call with him, hence this review. 5 years later, and the conversation was not only helpful, but so polite and professional. Thank you Fastrac, thank you Jordan.

The company itself… absolutely horrible. The people that work for them, 5 stars.

It’s been such a pain dealing with them and their “policies.” We got solar (not even 2 years ago) to help our electric bill since we live in the Fort Worth area (weather is always unknown). Since last May, one of our set of panels hasn’t been working and they told us that it was on us to check our solar panels everyday to make sure that they’re working… absolutely not. A company that knows how to deal with their customers and equipment would have people within the company that contact people about their system not working and that they need to schedule them to come out to get it looked at. Nope. It’s the home owners full responsibility to constantly check it like they do their social media… that’s a direct quote. And so we paid the service fee of $250 to get the breaker replaced so that we could finally have our panels working and do what they’re supposed to be doing. STILL NOT WORKING. Still having high electric bills that are getting higher is very frustrating and it’s not okay that they never let us know. It’s ridiculous that we have to constantly monitor the panels just to make sure they’re working properly. If the system was a good system, then there’s no need to constantly have to check them. So frustrating

I’m hoping they make it right but we’ll see… I have seen a lot of bad reviews on here so that tells me everything I need to know.

These people are very good at their job. It was really nice having a great team out here doing this work. Could not ask for better. Thank you,
Walter

The Solar GOATs provided us with exemplary service. The insulation process was impressive. The crew arrived on time, were efficient, and maintained a clean and organized job site throughout the project. They were professional and respectful of my property and clearly experienced. The installation was completed on schedule, and they walked me through the process to ensure I understood what was done. Overall, the entire experience exceeded my expectations and I would definitely recommend!

They came in and did a very good job from start to finish. They were a very friendly group of guys and very professional. They let you know ahead what times they needed to be there and did not not let the weather slow them down.

I recently had solar installed on my home, and I cannot say enough great things about Moe, Bryson, Keeno, and Juan. From the very first visit to the final inspection, they were professional, respectful, and incredibly hardworking. They always showed up on time, explained every step in a way I could understand, and made sure I felt comfortable with the entire process from start to finish.
Moe kept the communication clear and consistent, letting me know what was happening each day and what to expect next. Bryson double‑checked the details and made sure everything was set up correctly and safely. Juanworked non‑stop on the installation and wiring, and you could tell he takes pride in doing things the right way, not the fast way. Leno was very careful around my property, protected my yard and walls, and made sure everything was cleaned up before they left—no trash, no nails, no mess.
The panels look great, the system is working exactly as promised, and my energy bills are already going down. On top of that, they were all friendly, patient with my questions, and very respectful of my home and my family. You don’t always get a team that is both skilled and genuinely caring, but that’s exactly what I got with Moe, Bryson, Keeno, and Juan.
I highly recommend this team to anyone thinking about going solar. If you get them assigned to your project, you’re in excellent hands.

I am amazed with the Fastrac Energy team. From delivery of the solar equipment to installation by Amped Electric, Shane Sayer, every phase of the installation seemed flawless. The communication from the admin was always on time and accurate. Thank you for a solar energy system that is supplying all my power needs right now and exporting over twice the power that we consume. Of course it is winter time and we have less hours of sunlight this time of year. I recommend Shane Sayer, Amped Electric for any electrical needs, installations and repairs. His team is very efficient and detail oriented. His communication with me and with Fastrac was very professional and detailed. Thank you Fastrac.

Muy buena compañía desempeña muy buena experiencia en su trabajo