Home Services reviews in Houston, Texas

We had ok service for several years. Trash and recycling pick up occurred when it was supposed to about 90% of the time. Bins were often left open and in weird places. When the civic association decided to change service, Texas Pride stopped picking up trash for the last 2 weeks of the contract. To be clear, I paid for those last 2 weeks of service and no trash and recycling was picked up. They refused to refund that money.

I have sent about 10 emails back and forth trying to get a trash sticker for the past year. They keep emailing a temporary sticker and assure me that one will be sent out. I’ve been living in the same subdivision for almost 3 years. We moved addressses one time. Down the street. They tell me someone else is on the property. I tell them that that’s their problem and to update it. They tell me they will and send me more temporary stickers that I have to print out and stick onto the trash bin. Some times it doesn’t get picked up even though the “sticker” is valid. If I could give zero stars I would. I will be going to the office to see if that helps.

Horrible customer service ~ the worst I've experienced in a long time. Had unknown billing issues with them and received conflicting information from their representatives. Requested a payment arrangement as a courtesy to resolve the billing issue and was told the balance would need to be over $500. I explained I was impacted by the government shutdown and could pay half the balance; was still told no. The representative mentioned they would still service my address but I may be assessed an additional late fee, which I understood. I hadn't received the stickers for the new month so I called back again to inquire and a different representative mentioned they will not service the address until the balance is paid. No apologies for the confusion/inconvenience or anything just a TRASH COMPANY. LITERALLY. Not sure why the HOA uses this company, smh.

**Texas Pride? More like Texas Shame.**

I’m extremely disappointed with this trash company, and I don’t say that lightly. Texas Pride — which I now call *Texas Shame* — has treated an elderly woman in our family terribly, and the situation is completely unacceptable.

They require customers to replace a sticker on their trash cans **every single quarter**, or they stop picking up trash. Fine. We followed their rules. She called **two weeks before her sticker expired**, paid the fee, and requested the new sticker in advance to avoid any disruption.

They charged her immediately — but never sent the sticker.

As soon as the old sticker expired, they **stopped taking her trash**. When she called to ask why, they admitted they had **run out of stickers** and that it could take **another one to two weeks** before she receives it. In the meantime? No trash pickup.

So let me get this straight:
They took her money, failed to send the required sticker due to *their own shortage*, and then punished her by refusing service — leaving an elderly lady with trash piling up through absolutely no fault of her own.

That is ridiculous. It’s unprofessional, careless, and shows zero concern for customers — especially seniors who rely on consistent service. If you can’t supply the stickers you require, then you have no business suspending service.

This is not “pride.” This is **Texas Shame**, and I would strongly caution anyone — especially families with elderly members — to think twice before using this company.

Heaven forbid you move into a community that already has a prenegotiated contract with this incompetent company and can’t select another provider.

They constantly miss pick ups and blame it on their archaic sticker policy. Why the heck am I responsible for managing your billing department with proof of payment everytime you go to pick up my trash? This is freaking 2026. Get a system that tells you who has and hasn’t paid you. That’s not my responsibility.

Your call center sucks too. I’ve been hung up on multiple times why they figure out why my trash hasn’t been picked up.

Terrible customer service. I’m going to get my board to get rid of this contact asap, this issue is rampant in my community.

Agreed with all the previous reviews that vote Texas Pride as the worst garbage disposal company. Over the last couple of years they have destroyed a recycling bin that I provided myself, they've run over my solar lights and now they've thrown an entire recycling bin into the truck and crushed it.

They are definitely answering the phone these days (which is way better than it used to be), but remedies to problems still seem to be on Texas Pride's terms.

I spoke with a supervisor, Jesus, today about this issue. Jesus, I appreciate the call back. Texas Pride - if you're listening, you are not empowering your customer service managers to make things very right. You will provide me with a replacement bin that is exactly like the other bins you provide with your logo, but you will not reimburse me for the one I had. And I have to wait 2 weeks to get the new bin. Given the amount of customers you have, one would expect replacement bins to be immediately available.

So individuals and HOAs - read these reviews carefully before choosing your next trash provider.

I hate this company. I pay them and I have to put a sticker on my trash can so they know who paid and who didn't. Why dont they have their own trashcans like a REAL waste management company? Why do I have to tape receipt to the trashcan? Why do I pay for a service and a get a chore? I think it's time to get loud about this nonsense with my HOA. I pay you for a service and dont get the service because a sticker is missing? Sounds like a book keeping problem for YOUR company. How hard would it he to get a real, legitimate waste management company with their own real trashcans to service our neighborhood?Sounds like a fun summer project. I have never paid for trash pick up to not have trash pick up and have to stop and scratch my head to figure out why. This service IS trash. I look forward to trying to decouple them with my lovely community.

Victoria is the ONLY reason why I gave your company a 5 star review. I set out a table for pick up well ahead of my scheduled trash pick up day. On the day of, for some reason unbeknownst to me the crew made an executive decision not to pick up the table. They need to understand that their laziness has serious ramifications. If I'm out of town, my wife cannot drag the table back in and now we are at risk of being sanctioned by the HOA.
Now I had to waste time by calling in to see why did they not pick up the table. Did I do something wrong?
After a very long period on hold I decided to opt in for a call back. Victoria was my rep. She took charge immediately. She apologized for the inconvenience that I suffered. She told me next steps. She told me to give them until 4pm that evening for them to complete the pick up and if they didn't I should call back. Of course they didnt. I called bk and she again told me what was next. She followed up the next day and told me they would be there and they were. Victoria takes her promises to her customers very seriously. Her follow-up game was on point. She got my issue resolved. Whatever she said, she delivered on it. I truly hope she gets promoted soon and the company can use her to train other employees, especially the drivers on the impact of delivered as promised.

I only hope that they sent the same drivers out to do the pick up and then write them all up for wasting company resources by having to dispatch a truck to do a job that should have been done a day ago. Wasting fuel, payroll and exposing the company to whatever unforseen risk.

I've been a texas pride customer for many years and they are a solid company. Thank you for hiring a gem like Victoria. I won't hold it against you for that bad apple crew. I still love Texas Pride Disposal....

This company is difficult to work with. All the trash pick up day is consistent. The quality of picking up the trash is highly variable with trash in the road and on the yard frequently found. But when they broke my trashcan, it has seemed almost impossible to either get a replacement, and I have been impeded from speaking to management. Despite making pointed direct request, I cannot under any circumstances reach anyone other than an operator. Despite being told I would receive a call back there have been no calls and no messages. This company is not my first second or third choice. If it was my decision, I would’ve long ago canceled them.

Hello to all Not quite sure if I have figured this all out today but I am trying to leave a review for a young lady who I spoke with who is so well mannered and made things Easy as could be from me pardon me but My husband recently passed so I am trying to get everything together Victoria Is a wonderful bright lady Who has a great future ahead of her whether if she stays or moves on to a bigger role or company she helped me understand the sticker process as my trash has not been picked up prior to the holidays due to my husband passing she made sure I got a new one sent out and sent me one personally my trash was finally picked up today and I also got my sticker just as she stated I hope to have her in the future for any other needs or I may request to go speak with only her I am disabled so she made sure to have a valet sticker placed on my trash bin and I no longer struggle to take it all the way out the crew did amazing today I hope I was not a bother to her but I want her to know she made things so easy as I quite frankly was very stressed out due to everything accumulating I spoke with a young lady prior to her and she rushed me off of the phone and told me No service was due to no payment but I never got the chance to let her know my husband passed away I tried to call in one more time and Got the assistance I was hoping for in the beginning please giver her the right praise This young lady did wonders and brightened my very day please giver me a call if you want to hear more God Bless You All

The most disrespectful, reckless, and unprofessional trash company I’ve ever dealt with. This is now the third time we’ve had to replace a trash can because of how roughly their workers handle them. We’ve spent well over $100 each time, nearly $200, replacing damaged cans.

Today, I recorded a video of their employee emptying my trash can and then tossing it onto the concrete. They pushed it all the way from my neighbor’s side to my house and threw it around like it was a toy. As a result, the can is cracked and the wheel has come off.

This is not normal wear and tear—it’s damage caused by careless handling. We’ve reported these issues before, but nothing gets fixed and no one seems to respond. Customers should not have to keep paying for new trash cans because employees treat them so poorly. Somebody needs to take responsibility and do something about this.

Texas not-so-prideful disposal. Will not provide a new sticker after I paid my bill. Won't pick up my trash without a renewed sticker. So I am essentially paying for service that I'm not receiving. Forget anyone to answer the phone. They don't. They break your trash cans when they do actually pick up. Ridiculous.

Texas Pride bailed on their contract terms, tried to extort significant price increases and stole many neighbors' trash bins on the last day they decided to collect. Here's trash sitting outside our home where our guests, came to visit MD Anderson for a clinical trial, could smell it and see it daily. Texas Pride intentionally did not pick up but still billed us $4.06 for it. I know, it's extremely petty but that's the mentality of this company. It's all about them and the hell with anyone else. I feel sorry for the workers whom we liked.

Regarding Texas Pride's response, the existing agreement was for another year or two and your company voided those terms because we would not pay double the contract rate. The terms you refer to were your terms after you walked away from the original contract terms.

Worst waste disposal company! Do not recommend any HOA or anyone utilizing this company. It’s always a constant argument with the trash guys of what they will or will not pick up. They say they do not have any specific heavy trash day, they pick it up anytime but yet will not pick anything slightly large at all, or as with my argument Monday and today, they’re telling me my trash is not trash that it is construction. I had a water leak and had to urgently remove some carpet, some Sheetrock and tile around the tub. Interesting how the trash guys tell me they can’t pick it up, but yet say if I paid them like $20 for lunch or something they’d take it. This made me HOT, like I told him I pay my HOA dues that cover my trash pick up, now I have to pay you here at the curb! I am going to urge our HOA to switch away from them, just like most of my neighborhood are already requesting. Seems once our contract ends they plan to get away from them. These guys don’t care and arguing with you. I already had to go buy two big expensive rollaways just to accommodate them so they can hopefully take any trash we put out. I get it is a lot of bags today and I maybe understand a little them not taking the sink countertop but we put everything else in small light bags and they still will not take anything. Very Frustrating!!!

Excelente compañía de Arboles, mis recomendaciones

I would not use this company ever!
Zero stars if I could. Contracted through Oncor and they did an absolute abomination of a job. Absolutely destroyed not only mine but 3 of my neighbors trees. When asking about them on the Ring app EVERYONE had issues with them. From wrecking elderly families flower gardens to killing full elder trees all while leaving trash and limbs laying everywhere. I have contacted Oncor and will continue to contact them until they remove this company from their contractors list.

"trimming" the trees around the power lines but it's an absolute hack job and they're just killing all the trees

DO NOT USE THIS COMPANY! They just showed up at the request of oncor on our street and butchered my tree. I just got my tree trimmed last August and it did not need trimming and was not near the power line. They came in my backyard in the middle of the day and butchered my tree. No notice. I’m am sick! They don’t care what it looks like or what they are doing to the tree. Oncor is getting a complaint as well! This company is a joke and takes no pride in our environment or their own work. All they have done on our street is leave our trees looking dead and disfigured.

Great team

Butchered my trees

We hace hada a great experience with this company.