Home Services reviews in Houston, Texas

Trash is always left behind or not picked up on the service date(not the first time). I Called customer service and was told they had to make a report and review cameras instead of just sending someone to pick up what they left behind? This company has been a problem since day one of them taking over the HOA account.(This was after regular trash pick up resumed for beryl)

I have no problems with this company. Today they really went above and beyond. Our street is torn apart and yet they backed in to pick up our trash. Awesome job.

I hesitated in returning to them for service because they there was a horrible service incident for our entire neighborhood a few years ago. After several missed pickups for our neighborhood, I along with the majority of our neighborhood, moved to a different company. Well, in 2024 I returned because I needed recycling pick up because that is the bulk of what we put out. My pickup last Saturday did not occur as scheduled. Called the office and was told that service was cancelled in my area effective January 1, 2025. This is August 2025 and scheduled pickups have been occurring as always. There wasn’t any notification of cancelled service. My neighbors and I had been receiving service unaware that there were changes. The person in the office told me, “Well, if the truck was in the area, then he was probably still coming by” ……this comment doesn’t make any sense. I’m staying through the end of my service period because there isn’t any refund for partial service, but after this, I’m gone. I can’t do business with an unreliable company. And if anyone is still reading this review to this point, then I would encourage you to really consider if this is the company you want to pay for service.

This company literally stole my trash can. When they aren't doing that, they deliberately place my cans in the center of my driveway so I can't park. I can't express my hatred of this company. If you really want to have a bad day, try dealing with them over the phone. That's a whole other nightmare. I can't wait till you fail. 😀

So its been a few months and we continue to have the worst service of any sort that I've ever had from any company for any reason. For the love of God, if you have a choice not to use this place, take it. Take any other option you have.

I called customer service and Brittany gave me a call back. I have a trash can from a previous owner of the home I purchased and they refuse to pick up their trash can unless I enroll in a 1Q of trash pick up services. Now I'm left to figure out what to do with their very large curbside trash can.

We have been waiting about 3-4 months for a trash can replacement. Our trash can has been falling apart (the wheels complete broke) and we contacted them immediately. While we have been waiting the plastic has torn on the side!

I have been pulling this on my own without wheels for that long!!

No replacement as of yet. Very poor service compared to my previous residence.

We have lived in Ft Bend Mud 81 (Weston Lakes) for a few months and this is far and away the worst service we have ever had. In Seven Meadows they used Beat Trash and they were always on time and picked up as scheduled. TX “Pride” seems to operate on their own schedule. Tuesday recycling…..maybe/maybe not. Take some trash but not all…SURE. Damage your cans and never replace the lid…..ABSOLUTELY!

Call the customer service number and they say someone will come out but not until next scheduled service. AWFUL

I hope they reply to this comment as only two things explain this pattern, laziness or apathy. So which is it?

Terrible experience with the crew assigned to unit RL-134 in Alvin, TX. The two Hispanic workers in the field behaved extremely unprofessionally. When I pointed out that they had left trash uncollected, they started yelling, making mocking comments in Spanish, and said they didn’t care if I filed a complaint. Completely unacceptable behavior. There is zero respect, zero responsibility, and zero professionalism. Management needs to address this immediately because this should not be happening at all. This should NOT be happening in a company that is supposed to serve the community.

This company has the absolute worst service! My HOA changed to them about 2 years ago and not only are the pick ups not done regularly but their customer service is horrible.

Last episode in this saga. Somehow during a pickup a couple of weeks ago they broke my trash can. It is actually split in half. I call them to request another one since mine if in half and was told it would be $108. I again explained that I should not have to pay this. It is impossible for me to have broken this in half. I was told they would look at the video and call back. I never receive a call so I call them back today and was told by Maria that the video no longer exists and I would need to pay. I then asked for a Supervisor and have been put on hold for a long time, sent to voice mail twice and now trying again. Irene then tells me she’s transferring me to Elizabeth and again I am sent to voicemail. My next call will be the Health Department! This is horrible!

Finally speak with Elizabeth a so called Supervisor. She tells me that the burden of proof is mine. So because your company really doesn’t take video I have to prove that your company did this 😳. I said ma’am do you really expect me to take pictures of my trash can when I roll it down each time in case your company damages it. She said yes. No help at all. I asked for her manager because clearly she was incapable of working in the gray and chose to hide behind nonsense. She stated that she refused to give her managers name because she had given me the option of buying at a discounted rate of $108.

Kevin Atkinson is the owner of this circus that is supposed to be one of the fastest growing businesses. How?? Because HOA’s get into contracts with them not providing options for residents. No wonder they have 2.8 star review . Flood his email, LinkedIn or any other way to contact him and let him know they are failing miserably. Let’s see if he cares…..

This is the 2nd time that my trash hasn’t been picked up on its scheduled pickup date and trash has been out way before pickup time. It’s very disappointing to have a service that doesn’t meet their customers expectations. I didn’t come up with that pickup schedule Texas Pride Disposal did and yet can’t fulfill the service requirement days. The representative (Jae)was already siding with the company and she wasn’t even aware of what had happened. Which makes this very difficult to even process as if she wasn’t here at my domain. Nobody wants to have to do a review due to garage being missed. I could think of million thinks I could type or be doing at this moment. I see why the reviews are bad.

What awful customer service, they miss trash day twice on my street and the buffoon on the phone looked for every way to blame me before he says he suggests I talk to my neighbors so we can all put in a ticket. Get in your little truck and come pick up the trash you missed in Williams trace clowns. Cancelled can't wait to sign up with a different company

I would like to thank the crew (Tyron, Winston & Roberto) that came today to pickup not just trash but heavy trash in Alvin.
The 3 man crew was very professional and most helpful and accommodating. They went above and beyond, they were very courteous to a little old lady trying to clean up someone else's mess!! Thank you!! Great staff on truck RL-135!!!

I don’t know how other people’s experience is in suburban areas, but for our rural home, we have consistently not had our trash picked up on trash days despite valid stickers and trash left on the curb the night before. Most recently, they’ve stopped picking up our trash entirely for weeks despite several emails to their office with no response.

I am writing this review out of sheer frustration and to warn others to steer clear of this company. My experience has been an absolute nightmare from start to finish.

For over a week now, my garbage has not been collected, despite being on a scheduled twice-weekly pickup plan. This has resulted in an overflowing and disgusting situation on my property, attracting pests and creating a health hazard. Unfortunately, this is not an isolated incident; it has happened several times before.

The complete lack of customer service is the most appalling part. My account manager is utterly unreachable. He does not answer phone calls 99% of the time. On the rare occasion I did get through, he offered empty promises to "get back to me," which he never, ever did!

Taking the extreme step of calling his boss, the counter manager, yielded the same result. More hollow promises of a "follow-up" that never materialized. It is clear this company has zero respect for its customers and no functional system for accountability or problem-solving.

This is, without a doubt, the worst customer service I have ever experienced from any company, in any industry. They have taken my money and completely abandoned their contractual and basic service obligations.

My only recourse is to cancel my service immediately and warn the entire community to avoid this incompetent and unreliable company at all costs. DO NOT WASTE YOUR TIME OR MONEY

The trash collectors are very rough with the trash bins, causing damage to lids to the point they’re non-functional. When you call customer service, they rather you cancel service than replace or fix the lid. We decide to cancel and go to their competitor where they value our business.

Rented a dumpster for large removal project. Drop off had no issues but when we called to schedule a pickup the driver never called to indicate they were en route, driver opened rear gate to get access to the dumpster even though the yard had dogs loose, had to scramble to get the animals put up before they got out. Driver loaded the dumpster and while pulling out damaged the fence gates and posts that were just replaced less than 60 days before. Caused over $400 dollars in damage to gates and locks on the fence which could have been avoided had the retrieval team called as it was indicated they would before arrival. The unfortunate part of the situation is I made the original sales team aware of the problem and nobody returned contact to explain why there was such a problem with calling ahead. Texas pride has the contract for the city limits where the dumpster was needed which made sit a requirement to only use their services which I will be relaying to City of Alvins team as I have read numerous reports of issues with Texas Prides service execution in that specific area.

Worst trash company in the world. Will come at random times and even when I saw them coming on holiday and placed trash out in front of them and they said they would get it they honked their horn and drove off laughing. Guess they didn’t see I had a cameras.

This is the Worst waste disposal company! I Do not recommend any HOA or anyone utilizing this company. Everything is in the trash bin but they don’t pick it up and left a note that they will not pick up trash bin heavier than 50lbs! What bs is this??

Stay away from this company and I’ll definitely urge HOA will switch to FRONTIER WASTE SOLUTIONS, they’re 10 time better!!!

It’s interesting that a company that won’t pick up your trash unless you pay ON TIME for their sticker, has zero issues not picking up trash ON TIME and then the excuse is “oh we were backed up that day”……. Tried to file a complaint with the BBB, only to find out they aren’t registered with the BBB (likely because they are such a crooked company). So next step is filing complaints with the Attorney General’s office. Don’t just complain here, take it to your HOA and local government. They HAVE to be stopped and held accountable for how they are doing business.

6 months ago, my trashcan was taken... for 8 years I have had it, it was stickered and had my address on it. Then one day trash day, just gone. Every trash day, i come home to my trash can being left in the middle of my driveway so I have to leave my car in the street and move the trashcan to even pull into my driveway. Then after 2 weeks of only 1 trash pick up day, they dont pick up, leaving the trash outside to be fair game for wildlife. So I spent double the time picking it all up again because the didnt come the day they were supposed to.

I have never interacted with a company as horrible as this. We've been without trash service for 2 weeks now because the employees at this company are unable to answer a phone call or email within a reasonable time frame. I have expressed that we have been without trash, I have paid the money owed, and I am STILL unable to get a hold of anyone to get a sticker for our trash can. If our HOA weren't associated with them, I would have left before we even started. If you have a choice, save yourself the heartache and use a company that is competent and knows how to run a business.