HVAC reviews in Houston, Texas

Marlo is always professional and helpful. He is great at analyzing problems and fixing the issues.

If they work anything like they drive...

Best service in all departments.They answer all the phones and when they say they will be there,the technician is ! Golden Rule Air Conditioning & Heating know what they are doing,and it's very well.

I have had the BEST experience with every employee at this company...from getting my estimate, throughout the installation process, and 6 months later with continued EXCEPTIONAL a service!!!

Customer service is lacking. When I called to follow up on my maintenance appointment that was never scheduled they made me call back the next month. The appointment is supposed to be scheduled by them, yet I had to schedule in August. Seriously they would not allow me to schedule the appointment when I called in July.

The technician was courteous. on time and knowledgeable. Fixed our problem in "short order". Pricing is reasonable. I am a repeat customer for obvious reasons.

Amazing reliable honest company God Bless them !

Very professional company. They were very responsive on returning phone calls and performed the work when they said they would. I will definitely use them again and have already referred a client to them. The price was very fair!

House was warm early morn, Robert with Golden Rule came out in a timely manner identified the problem and made the repair he then checked out the entire system. Robert was very pleasant and professional , something I appreciate

Victor and Boaz were very helpful and knowledgeable with our AC. They explained what was wrong and how to fix it. Victor even helped us get credit for payment. Thank you for fixing our AC for us today!

When the owner (Jim) was informed that I as a single mom with special needs may need to replace an AC unit; he and his son (Josh) personally came to my house to inspect the situation.. They were able to fix my AC and donated their time and services, saving me thousands of dollars.

I don’t know how they are doing good yet . I did call the front desk get email to email then a plans to do the job one and haft month no one email back and call back . When I called to follow up the front desk so mean . She don’t want take more jobs. Nothing to hurt me only feel bad for the owner pay them but they don’t the right job. Please take consideration before call this company to do the job.

Golden rule was perfect for what I needed done. They installed two nest thermostats as well as added ducts to a room that needed more air. Great communication and quality work.

They are an honest, God led company who strives to do their best for every customer. We have been with Kim and Jim Miller since they opened their business, and though we have left the Houston area, we still recommend them to our friends in Houston.

Brent and Anne Holley

Golden Rule (Houston) does not care about residential clients and should stop taking them. They may be attentive to commercial clients, but if you are not a commercial client, you are not a priority to them and your job will be put on the back burner. They have no problem leaving you in the heat while they attend to their high dollar clients, endlessly putting your job off and giving you progressively later dates before they will get to you, and all the while, telling you about the commercial jobs they are busy with which are preventing them from getting to you. They've done that to me twice, now.

I waited in the heat for over a week and a half before they showed up for a full system replacement (except for the ducts). The attic part of the install was pretty sloppy and the entire unit is slanted (I didn't realize until the other night that this causes at least 1-1/2 inches of condensation to pool at the low end of the pan and not drain). Now, 13 months later when my AC dies, I'm looking at a week before they "might be able to" get to me and their labor warranty is only good for 1 year, so I will have to pay.

Then, they totally gave me the run around about when they could come out. I call on Wednesday and they did send a tech Thursday afternoon who "diagnosed" a faulty TXV (Thermal Expansion Valve) but didn't have the part. Friday, the office says they have the part and will try to get someone over that day, quoting me $480 labor. Later, they say they will have someone over first thing on Saturday. Finally, I get a call saying they can't come out Saturday because weekends and Mondays are "reserved for emergencies." I asked, "And this isn't an emergency?" (3rd day of no AC) The reply... "No. That would be like a walk-in freezer." Exactly. Commercial. They don't care about residential clients.

I call someone else who quotes me more than $100 less to fix the TXV if that turned out to be the problem. He shows up in 30 minutes, sees the system is overfilled, lets out some refrigerant, and the problem goes away. No more pressure ramping and the unit stays on. He didn't even charge me, saying to see what happens when it's hotter out and to call him if the problem returns. The next day it's hot and humid out, but cold and dry inside, and my compressor runs steady and quiet (it would become noisy and wouldn't stay on for more than 10 minutes before). He also pointed out many details about what a crappy install Golden Rule had done.

So, I was running an over-pressurized system for more than a year. Was that an intentional setup for failure? Could be. Was the tech just incompetent or was he going along with the oldest HVAC scam in the book? Hard to say. Either way, they were going to leave me in a hot and humid house for minimum 1 week.

"Golden Rule" my hiney. If by "Golden Rule" they mean leaving people to sweat for a week, because that's how they like it, and doing shoddy work, because that's all they would want, then they've named the company well.

This company is really the best HVAC in Houston. We've used them several times and they are always prompt, professional, courteous and knowledgeable. They have always fixed our problem quickly and at a reasonable price. I highly recommend them!

Marlo is an extremely professional and knowledgeable AC technician. Straight up explained everything. No aggressive up sell which was a relief. I have had experiences in the past where the main goal was to sell you a system you really didn't need. I would have him back anytime!

On time, price as discussed, did the work well.

I started doing business with them when they replaced my outside unit after hurricane Ike destroyed it with a tree. Over the years, they have serviced my AC as needed. GR is a great HVAC company!

The service was excellent, as always! Isaac was pleasant and extremely thorough. He installed my new Nest thermostat with ease. He is a major asset to your company!

Golden Rule is our facility HVAC Company and has consistently provided exceptional service and technical expertise. The Technicians are very knowledgeable, professional and helpful when onsite and always provide a detailed description of the work they perform. The office staff is professional and responsive to requests for service or questions. Highly recommend Golden Rule.