HVAC reviews in Houston, Texas

Upon first speaking with Ms. Queena everything just continued to get better, she sent out a young man Mr. Lewis who was very professional and very thorough in informing me on everything that was a problem. Ms. Quenna then called me back to let me know that they were here to Help and Take Care of my problems. Every conversation with her just got better, Mr. Eduardo and his crew came and gave me a new coil system (beautiful) and two days later Mr. Eduardo and Mr. Jose came and did the insulation and new ducts. They finished the job with no mess left behind to clean up. They were very Professional in every way. from the first phone with Ms. Queena, and by the time I had my last phone conversation with Ms. Mayra, whom I had spoken with a couple of times and last call was 5 STAR FROM BEGINNING TO END.
THANK YOU ALL SO VERY MUCH.
A BEAUTIFUL JOB AND COMPANY

Came to our house on a home warranty. The upstairs a/c unit was not working. After checking the outside unit, they said the compressor had locked up and would need to be replaced. The home warranty company agreed to replace the compressor. This service company thought they had some old guy that they could add all kinds of things to the bill to jack up the price. I would run from this company.

Just wanted to tell you how wonderful your guys were yesterday at my house on 4-16-2018.
Hardest working group of men ever.
They were so courteous and professional.
Cleaned everything up.
So well and stayed late to finish the job.
Very nice to see such a hard good work ethic!👍Thank you,
Laura Calhoun

Look, it takes allot for me to write a review. I don't do this but these guys were dispatched to fix an ac problem at a neighbors home who had just moved out. When finished, the one guy sat in his truck and kept honking for his partner to 'hurry up'. This went on every minute or two for 10 mins. He could not bother getting out of his van and getting his partner, no, he had to bother us who work nights and trying to get sleep. This is a quiet neighborhood...well it was. Unprofessional!

Yoan was a great technician. The other two AC companies sent by the warranty company wouldn't even attempt to fix an AC duct because it was in a tight spot in the attic, but Yoan fixed it quickly, checked his work, checked the AC unit outside, and made sure everything was working properly.

On Wednesday July 7th I was called by this company to schedule service on the 8th. The time of service was scheduled from 4-5. I agreed that this would work and that I’d leave work 2 hours early for this. Nobody shows up for service and office hours were 8-5 so nobody answered. I call them back on the 9th in which the excuse was the technician did not see he had an appointment with me. So then they agree to send someone out again from 4-5 on the 9th in which they then find out I need a new blower motor. They order the motor and inform me they would call to set up appointment when it arrives. On July 15th I receive a call that the part is available and that they could come in on the 15th. I requested it be 5-6 since I get off at 5 and that I could leave an hour early. The same issue happens again and nobody showed up. I call back this morning on the 16th at 8:00am frustrated and the front desk lady informs me that they can come out from 5-6 and they will install it… I have no idea why they didn’t show up this time. So here I am now again frustrated because I receive a call from technician who informs me he forgot to pick up the part to install at my house and that the place he was supposed to pick it up from is now closed and that he will pick it up tomorrow and come first thing in the morning after picking up part. I don’t actually know if this is true because this company shows they are closed on Saturdays. I will find out tomorrow but I am highly upset and have been without ac since July 3rd…this is not professional and is really inconsiderate.

Outstanding service! They replaced my old 4 ton HVAC unit with a new 4 ton Trane. Both the office staff and the installation crew were extremely helpful in answering my questions. They did every thing in accordance with their bid. The crew worked hard to ensure that I was pleased. They covered the carpet with drop cloths, wore shoe covers whenever they left the protected area, cleaned up all the mess and walked me through what they did. I will most definitely use them again!

Scheduled friday for tuesday. They never arrived i called to find out why. They proceeded to tell me they didnt have the equipment . Then they said we dont Schedule jobs until they have it . So i was baffled on how they Scheduled the job for tuesday as the equipment disappeared. Then i asked why i didnt receive a call on monday saying that they had to reschedule. Then then began to get defensive when i told them that was unacceptable and very horrible service . Then when i called after hing up on . They continued to place my call to voice-mail. Called back and asked to speak with owner and they proceeded to place on hold and owner never called back .

I wish I could give it a zero but I can not. The guy they sent to fix our heater did not fix anything. Waited outside of our house until no one was home and broke in through our alley. We have videos and pictures of him in our alley with our tools yet this company does nothing about it. So not hire unless you want a thief.

My home warranty assigned them to fix my AC unit. The technician was very nice and polite but he had the idea to "help" me by bypassing the fan to work constantly (even though the AC was completely dead) and that made my house even hotter (I was using a window unit to keep my bedroom cool but the fan kept re distributing the cold air to the rest of the house)
They told me the part needed was not being made anymore so they have to change something that will cost me $2,400. The home warranty is not responsible for parts not being made anymore so they will only pay $700 (the price for the repair if the part was available) I call another company and they found the part and fixed it in just a day.
I called Houston's A/C Express about them coming back and fix the bypass mess they did (I didn't request for it) but they never called me back and my fan now works constantly (I'll get it fixed eventually)
I am very disappointing with this company. Their greed kept my children and I very hot for many days (we had record temperatures in Houston this year)

I wanted to leave this review for everyone that assisted me in getting my AC fixed. It had been going out for over a month straight And my property management company failed to do there do diligence in assisting me. Houston AC didn't hesitate to assist in getting me a portable after weeks of requesting this from my PM. Jay and especially Shawn, were great in helping access the issue. They were able to get Mario, yanny and Juedo out here to correct the issue. Queen the, the rep at Houston AC jept me informed every step of the way. I am so thankful for all of there assistance.

I had an AC issue and installation driven by a warranty direction. LaQueena was great! It was August and hot and she was diligent, thorough, and coordinated prompt service! Her team came in and did the installation correctly! They repaired all the poor work done by previous companies. Next time I have an issue, I WILL CALL HOUSTON A/C Express!

These guys are AWESOME! They came out one day to replace our whole unit, they were the most polite, cleanest, and most thorough crew I've ever met. Then a week later we started having issues, they came out at 9 at night to resolve our issues and again, had a wonderful attitude! If I could give more than 5 stars, I would. Amazing company to use.

Have you ever had a business wait 3 weeks to reply after they gave a quote and within those 3 weeks say "we haven't hear back from your warranty company". Advice: Call the warranty company and figure it out. In the end... all they need to do was fill in their quote sheet with a model # & serial #. Easy fix. I brought this up after multiple times of calling and them saying they were waiting. If you want to get paid, do your follow up. Then... they said they don't want to do the work anymore because I asked them to do follow up so I didn't need to stay on the phone for hours. Queena, I hope your owner sees this review. Very unprofessional. A profit loss for your business.

This company is a vendor of my property management company. They were contracted in July of 2020 to fix an issue with an AC system to which they claimed was a faulty air conditioning coil. I was billed approximately $1800 in order to correct issues for tenants. It took them over a week to get someone out but they eventually arrived to correct the coil.

No more that 48 hours later I received a call from the property manager stating that it only was fixed for a day and they recommended that I change out the entire furnace for $3500. I called two other vendors and showed them their invoice for the work completed to which both advised that they had installed the wrong size coil as stated on the invoice. This company had also charged for 8 lbs of refrigerant when the AC size only was meant to take 3.5 lbs from factory.

When asked about the discrepancies they refused to produce the remaining 4.5 lbs of refrigerant I was billed for or correct their mistake with the wrong size coil or show the hours spent on the project in order for me ensure I was billed for correct amount of labor against security cameras.

At the time Texas was in a heat wave and I replaced the system utilizing my own vendor. Essentially I was billed by Houston AC express approximately $1800 for the wrong diagnosis and wrong part installation and was only met with a lack of transparency when questioned whether the charges were fraudulent or not.

Update... Jason was late due to high demand but when he got hear he was amazing with great customer service it took 30min for him to replace the part and my house is cooling down as I type❗️

Contacted on 8-28-23 for services said they would send someone and didnt hear from them again reached out @ 8am
8-29-23 and they said someone would come between 2pm & 6pm and it's now 20min after 6 with no word from them. Do not use them they will have you waiting in 100 degree weather when you could have found a professional service to help you!

Miguel , Cesar , Jose are an amazing crew. Did a great job and went above and beyond putting in our new ac system. On time worked hard and made sure everything was running great. Very nice on top of everything else. I would give ten stars. You want done same day fast and a great crew Houston’s ac express is the best!!!

Every person I worked with at this company was wonderful. They were helpful through every step of the process. They even offered to bring a portable AC to cool one room until they could get a technician out. Jason was my technician and he was very kind and explained everything he was checking and gave me options for a fix. I ended up needing a new outside unit and they were able to help me through financing and got it installed all on the same day. I searched some prices for the work they did and I feel that I was charged a more than fair amount for the work that was done. After the work was completed they even reached out for a follow up to make sure I was satisfied. Very happy with this company 😊

Edited Review: (two additional stars) The serviceman is very nice, and after writing the review, and reaching out in every possible way I could, I got a response, and the owner and serviceman came out together. If you care enough about your business I certainly can respect that!

The serviceman did a better job of preparing us for the possibility of it happening again and explanation of the parts.

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Initial Review:

After reading several reviews I see a pattern with my issue as well. This is sad.

The Property management company has sent this company out 3 times (days apart), each time the tech claims it's something new, even attempted to suggestively put the blame on us!

I hate writing bad reviews, but this is just downright unacceptable in the middle of the Texas heat!

First visit: (Roofers just left) "Sometimes the banging, knocks the switch loose"

Second visit: "Oh, someone must have gone in there and knocked the switch/ needs coolant"

Third Visit: There must have been a power outage, "found capacitor not working / replaced capacitor"

This is seriously inconvenient and unacceptable!

Extremely unprofessional. Called and left a completely unintelligible voicemail, then sent me a text message consisting of “Good afternoon” then a separate message, “Wlll someone be available tomorrow for the tech to check the AC” No information about who’s contacting, no name, no mention of the property company- literally just that. Then when we discovered my property management company lied to both of us, my attempts to figure out who was told what regarding a failed AC unit were met with “simmer down”. ?????? Just because I sent quite a few texts because I had stopped receiving answers and wanted to make sure all the information I had on my side was ALSO available to *y’all’s* AC techs. Instead, I was told AGAIN to simmer down. When I explained that I was planning to call the property management company and needed to know what they were told, I received no apology or explanation for the unprofessionalism or the rudeness. Is this really how you treat your customers???? Just because I’m trying to make sure yall actually have all the information, since we have had this management company not tell repairmen what the *full problem* is- but somehow I’m rude for that.

This company lacks honesty and transparency, which should be standard in business. I recommend researching thoroughly and being very careful if you choose to work with them.

I was charged $6000 for an HVAC unit replacement. Three months later, the unit malfunctioned, and I was billed an additional $200-$300 for a "diagnostic fee." They then tried to charge me $2200 more for a "furdown replacement" that should have been included in the original $6000 job.

Three other contractors inspected the unit and told me that the initial job was not completed. When I brought this to the company's attention, they ignored my communications for months and refused to take responsibility. They finally returned to finish the work at a much later time.

Despite my complaints, the company took months to respond and refused to refund my money.

Granted, it was my Property Management's fault for not vetting the HVAC company properly before hiring them on for this job.
Proceed with caution if you decide to hire this company. Be prepared to spend much more than expected fixing their mistakes.