HVAC reviews in Houston, Texas

These guys are always so responsive. They have done so much for my family, and they never hesitate to come out when we call. It was a shock to find such an honest, friendly company in this industry. The owner is great, and he hires quality people. This is a compa y I would recommend to everyone regardless of their AC needs. Fair and competitive, but also honest and hard-working.

I think there service was well, their work was adequate, and their techs were very nice. However, there are 2 things that could be improved on. One is notifying the costumer is there is a change in the schedule or calling them back when they schedule the costumer. the other is the tech should have all the tools to do a job. The tech who fixed my ac was knowledgeable of everything, but didn't have any electrical tape to wrap his connections. I had too. Granted, there might be a reason; could of been in a different truck because his was broke down, etc. But other than those 2 things, service was adequate. Just dealing with the home warranty was difficult. Do not blame the contractors for the logistics nightmare that happens with the home warranty, judge them buy the quality of work and business.

So many one star ratings. They will give you excuses for everyone of the horrible experiences that their customers have had but they are still horrible experiences. If you have a lot of money to waste and don't mind waiting forever in a house with no AC, then these are the folks for you. Our home warranty people picked this company and said they would call us but said to call them if we don't here from them in 2 or 3 days. First Red Flag. 3 days later they call and say they will be out. They come out say that it is out of freon and they will be back in 3 to 4 days. On the 4th day I call and they say they have not turned the diagnosis into the home warranty people yet. They only turn them in on Mondays. 3 more days. Then when they get a response back they will call us to schedule. We called another company and they came out the same day and the AC was working that day, We called and cancelled our request for service with Military Air. They said no problem, 2 days later I got an email from my home warranty saying that Military air ordered a Air handler, heat strips , and a drier. What happened to it only needs freon and who are these parts going to and being charged to my home warranty. Now I'm ready for Loretta's reason for each of these issues and Scott's threat of give me a call and lets settle this. I won't be using this company or any company related to it and will not be coming back to this site to read this response, so save your breath. I just hope this saves at least one other person form going through this nightmare. My response to the owners response; First off thank you for your service in the military. Next, you are delusional. This service was for my 86 year old mother with no AC. After 2 weeks of not getting the AC fixed from your company we went with someone else. Fact. The other company, Crosby Air fixed it the next day. Fact. That is all that needs to be said and all your potential customers need to know. Both companies were working with the Home Warranty. One company knew how to do it in one day.

Was without AC for 2 months this summer due to the incompetence of this company. Our home warranty claim was assigned to Military Air when our AC stopped working. The first issue was it took them weeks to get the correct evaluation submitted to home warranty. Once everything was approved and parts ordered they cancelled my repair appointment on two separate occasions. Finally they install the new equipment and nothing changes with the AC. Have to open a recall ticket with home warranty. Military comes out and the diagnosis is that I ruined another piece of equipment during the months that I was waiting on my unit to be fixed, because I didn’t do something they never told me to do. The new repair will like cost $3,000 and after numerous calls with my home warranty decide to cancel my home warranty service as the home warranty agrees with Military Air’s diagnosis. Get a 2nd opinion to come out regarding the AC and the real issue was Military Air didn’t install the new equipment correctly. Not installing equipment correctly is a mistake that someone could make, but then on the recall inspection to not even identify this being the issue and instead try to charge me for a new piece of equipment that wasn’t even required is completely unacceptable! Short story, if you want slow, unprofessional, unskilled service with potential fraud Military Air is fine, otherwise look for AC service somewhere else.

Here is my response to the owners response of my review…
The reason I took the time to write the review is because you said I needed a new compressor. In reality, you installed the evaporator coil incorrectly as confirmed by the 2nd opinion. Another company was able to fix your mistake fairly quickly and my system works fine. I did not need to spend thousands of dollars on a new compressor as I was told by Military Air and Landmark. That is the reason I wrote the review, prior to that I was unhappy, but would not have taken the time to review.

I love this team! I call and they can basically diagnose the problem over the phone; whats even better is that I get someone out to the residence sooner than later (unlike some of the other companies)...Military Air always has great customer service, and super professional! I had an entire heating and cooling system replaced by them. They did an excellent job! I have found a company I can trust! Try them, you will not regret it! They're the best! Thanks guys!

My technician Cody and the other 2 technicians Xavier and Jacob were very friendly and knowledgeable. They explained everything to me and were very honest in not over selling me. Each time they came out they were on time. Cody even went above and beyond to try to help me set up my new nest thermostat.. I truly appreciate having a company like Military Air that I can trust .

Military Air did an exceptional job repairing my AC unit they were in and out in less than a hour. They gave me a time frame from 8 AM to 12 PM unlike others who gave me all day appointments. They arrive about 9 o’clock and we’re done about 10am. I gave him (Jonathan) quick rundown on how my A/C wasn’t cooling my house. He was able to quickly assess and repair my AC I am very thankful for them because it happened during a heat advisory, and they had my house cooled off in no time.

I am a Real Estate Broker and Property Manager and Military Air is the only AC/Heat Co I trust for myself & my clients. You can trust their diagnosis of any problems. They will not overcharge or repair anything that isn't totally necessary. They are very knowledgeable, extremely helpful and customer service is always top notch! They are wonderful at working with the home warranty companies too.

Military Air was assigned to me via my home warranty. They followed up very quickly and were able to send someone to my house within 48 hours. The tech they sent (Jonathan) was great! He was very knowledgeable, friendly, and thorough. He stayed as long as it took to make sure that my heating system worked properly, which gave me peace of mind.

Awesome service and it was same day. Really great

Three years ago they came out fixed my heating system. Today I needed my 2001 HVAC system replaced. Awesome company. I trusted them because they provided good quality service the first time.

People do not be fooled by the 1 star reviews every single one of them involved a home warranty company. Much is out of the control of Military Air.

Thanks Again

I must say that most of my experiences with AC technicians Have been sketchy at best. You are always left with doubt and concern about what is actually being quoted. I was referred to Military air by a friend who mentioned his honest experience with them. I don't expect a company to be the cheapest but i do expect honesty, after all the goal is a lifetime customer. Scott and his tech thoroughly explained my issue and even went as far as taking up in the attic and showing me what the issue was with my air handler. In the end it was a fair price and i felt as if i learned something. Thanks Military Air for great service and honesty, i will definitely recommend this company.
PS. Loretta in the office is awesome!! She answered all my billing questions in timely and polite manner.

I had a great experience with Military Air, Gerald was the technician assigned to our case. He contacted me to let me know he was on his way, and once he arrived he quickly assessed the issue and got to work on fixing the problem. He was very professional and friendly, and got the job done quickly. I would gladly do business again with Military Air and Gerald should the need arise. Great work!

Thomas and the guy that was with him stayed all day. The had brought down the unit for the attic and when they turned everything on the compressor outside was damaged from what happened in the attic. Believe it or not they drove all the way to Spring from SF on a Saturday to pick up a compressor and back in the afternoon!! I could not believe they did that for my wife and I! Words can not describe how thankful we were. We spent a great deal of money but we have a complete new system now and it makes so much difference compared to the fifteen year old unit that broke down!!! They did amazing work!!, cleaned up, took everything with them, and stayed and triple checked everything to make sure it was working!!! Truly unbelievable!! These guys were awesome!!!!! Thank you!!!!

They are now out of business. I hated to see that happen because the two service men that showed up were knowledgeable and did a fine job.

This company was sent to us via our home warranty company. If I could rate them with a negative number, I WOULD! It took over 6 weeks to install our unit. They lied multiple times to us and our warranty company about the part being picked up. They charged us for parts that were NEVER installed ( a new pad for the new unit that they told the warranty company was a mandate). We were charged $140 for a 16" piece of copper tubing to connect the new unit. They NEVER once contacted us as to why it was taking so long to obtain the part or why it was taking them so long to come out. EVERY call that was made was from us to them! They told us we would receive and itemized invoice for our out-of-pocket expenses and it was NEVER received (we had to get the itemized charges from our warranty company). Juan even admitted over the phone to me that our horrible treatment was solely because we were dealing with a warranty company. I have NEVER had such terrible service from a company! And have already informed the warranty company of their tactics. NEVER USE THEM if you value good customer service, prompt dealing, and honesty...THEY CANNOT PROVIDE ANY OF IT

I had a very positive experience with Military Air this morning. They called very promptly once they received my service request to let me know that the technician would be calling about 20 minutes before his arrival. Like clockwork, Jacob called when he was on his way. He was very knowledgeable and thorough in explaining what he was repairing, and he was very careful to put on shoe covers when entering our home. He got our system back up and working, he tested afterward, he thanked me, and he was on his way. Excellent service!

Scott performed a checkup on my AC system several years ago and recommended some helpful upgrades. I had to call him up again today because I was experiencing some issues with the AC unit cooling my home. His company got back to me right away, scheduled an appointment and the issue was resolved quickly and at a great price.

He walked me through the checks he was completing and pointed out the problem areas and how he was going to fix them. If you’re looking for an honest, affordable, and speedy service, then Military Air would the right people to call.

I was first introduced to Military Air through a home warranty call. They did a wonderful job for me. The next warranty job, on a different place, was covered by another AC company and it did not go well. I found out that the home warranty company wasn't using Military Air any longer. So I cancelled the home warranty and continued to use Military Air for all of my service calls. They have always given me excellent service and they go the extra mile to make sure that my problem is solved, every time. Military Air has always stood behind their work and I feel that the quality of their company and service is the best in Houston. I never get the "up-sell" treatment here; I get honest people doing their best work for a fair price. Once I found that, I have no need to call anyone else!

Scott came out and diagnosed and fixed our issue. Very thankful that he was able to determine the problem and we will for sure utilize him in the future. Thanks, Scott!

Gerald came to my house to put a new digital thermostat in and I must say he was so nice and customer oriented. He had a very good personality and he was very professional. I will definitely recommend him to all my friends and family.

We had a home warranty claim. Our AC quit in the middle of a typical Houston August heat wave. Even though it was after hours my request was acknowledged. Not only that the order my warranty company put through didn't go through so she went out of her way to contact the company to get the work order and scheduled us for repair the next morning. By noon the next day we had AC! I can't say enough about the exceptional consideration and care we were given. The professionalism and prompt service were both appreciated. Highly recommend!

Scott came out to inspect my AC unit which had stopped working. He happened to be on a nearby job so he was able to stop by quickly. He checked a few things and realized it was a breaker that had blown, and not anything that needed replacement. He inspected the unit, suggested adding a start unit to it to make it last longer, and I was up and going. I gladly paid the call out charge, I doubt any other AC company would have been so honest! Thanks again for the great service!