HVAC reviews in Houston, Texas

I have American Home Shield warranty and they send these bozos out to diagnose our central AC problem. The guy was there 5 minutes and left. He didn't even check pressures in the system! He made up a diagnosis that the dryer filter was failing and needed to be replaced but had to charge me for 17 lbs of freon at $85/lb = $1450!!! That didn't sound right, so I called a licensed AC tech I know for a 2nd opinion, and he confirmed my suspicion that the diagnosis was absolutely false! Avoid these guys at all costs. AHS should use better 3rd party companies to do their work.

We had a leak due to the AC. It was coming in through the ceiling. It happened on a Friday and called AHS to schedule a contractor. We were assigned Advanced Comfort Solutions. The lady told us they could see us on Monday. I asked if they had any openings on Saturday because of the leak. She said she would keep us posted if they had a cancellation. She called a couple minutes later saying that she would have a tech out the next day in the morning. Matthew came within the time window promised. He was so nice. He was able to quickly diagnose the source of the leak. He fixed it and gave us some tips as he worked. We had a wonderful experience with Matthew. Please request him. He is very knowledgeable and pleasant to work with.

This company installed a brand new AC system for me. A few weeks later the part of the AC unit in my attic started leaking into my ceiling because they did not install a drip pan large enough for the unit. This caused water to to leak into my ceiling and caused damage. They have been refusing to fix this and have become unresponsive. They have been telling me they were looking for painters since June and it still has not been fixed. I have never experienced worse customer service in my life. I would not recommend them even if they were less expensive.

No wonder they have 2* ratings. American home shield should take the contract away from them. We are just wasting our deductible on them. The technician came and checked everything and told me that I need to turn ac off for a day. I did that and when he came the second time he didn’t even go upstairs. He told me the unit outside is too close to the wall it has to be 2 feet all around and he is not able to diagnose it. I moved the device for him he diagnosed it and said it has a leak and this needs to be changed. But he reported to ACH that he wasn’t able to diagnose. I called the company and the person who picked up the phone was very rude and told me to call ACH. ACH on the other hand charged me deductible again to send someone else.
This whole process took 4 weeks and my AC is still not fixed. I have a 2 years old home and my house temp goest up to 90 degrees.

We have AHS warranty and called in for a service call on our AC unit. It was making a rattling noise and wasn’t cooling properly. advanced comfort solution was our contractor called by American Home shield. Horrible service , it took them 4 visits to our home to fix our issue. Still not working at 100%. They ripped us off with 3 pounds of Freon! Overcharged us !! Do not use Advanced Comfort Solutions!!! ***** HORRIBLE *******. Rude lady that answers phone!

American Home Shield made me use this company when I called to report my A/C wasn't cooling. I struggled so much for this company to fix my a/c, but I will try to stick to the short version, because I could go on for days. When I set up the appointment, I told them to bring a thermostat because I thought that might be the problem. Once there, the technician completely disregarded everything I said about the thermostat, went to the attic and said "your a/c will not work properly until you replace the coil". Like and idiot, i trusted him and scraped up over $2,000 to get a new coil. When it came time for the installation of that coil, it was a complete disaster getting it to start and when they finally left, my a/c still didn't "work properly". Different technicians came to the house several times throughout the month and every time they couldn't fix it because it was something different, not enough freon, my house didn't have the right windows and that it was just too hot out there, it was ridiculous. Finally, I insisted that they change my thermostat and once they did, my a/c started working immediately. This company charged me over $1,885 on a part that I did NOT need. I called several times and my phone calls weren't answered, voice messages not returned and completely ignored by the so called Manager. PLEASE, do yourself a favor and do not use this company! I reported it to AHS, but I don't think they care.

Same story as with the rest, American Home Shield assigned this company after my report of having a leaking AC coil which is visible by eye and touch (oily substance). Their tech said he will not be diagnosing the leak itself, but instead do a full check of the system. After doing something for 5-10 minutes, he said that we need to replace a compressor and it will take care of the problem. I questioned how this will fix the actual coil unit leak and also my current compressor works just fine. He said he will not be discussing it further and to take it up with the office or AHS and if i'm not happy he is ok to leave it at that. His job here is done. Later I've found that he pulled a breaker from my compressor which I plugged back in and AC was back to cooling again. They were trying to push the repair on me which was not needed while not addressing the actual and obvious problem. I hope everyone does their due diligence by checking the reviews before accepting them as a vendor from AHS.

This company is a scam. Just like all the others. Assigned by American home shield and came out and told me everything is broken. No tools, didn’t check anywhere. Told me to change the evaporator coil. They would not provide me a quote when I called them back. I had another team come back out after and they found that these people had cut some wires by the condenser to make sure it wouldn’t work.

Extremely rude and unprofessional. Spam called my phone literally 10 times in three minutes. AT THE TIME I WAS AT WORK! When I called back, literally 15 minutes later (when I could take a break), the operator had canceled my request for an appointment (through my home warranty company and blamed it on my home warranty company).
Straight up lies.
Straight up unprofessional. Pick a different company.

This may be the 2nd or possibly 3rd Google review I have ever posted. If I could award less than 1 star I would do so in this situation.
My daughter purchased a new home approximately 4 weeks ago form this posting.
The sellers provided an American Home Shield home warranty with the sale of the home. Days after my daughter moved into her new home she began experiencing significant issues with the A/C system with the coils freezing up, excessive draining in the pan and the condenser making a considerable vibrating noise. Unfortunately, these issues were not identified during the home inspection and by an HVAC Company that performed a spring tune-up prior to closing. We immediately placed a service call into American Home Shield who awarded the service call to Advanced Comfort Solutions (ACS). The ACH technician diagnosed the issues being due to an improper installation (missing by-pass damper for a zone HVAC system).
American Home Shield denied the repairs due to the missing by-pass damper. We needed to get the repairs completed quickly as the unit was/is only able to operate between 75-78 degrees to eliminate the coils from freezing back up.
I requested a quote from ACS and ACS provided a quote to replace the by-pass damper and compressor. Shortly after receiving this quote, we learned quite a bit of new information / issues with the HVAC system that was not initially shared with ACS. We shared this new information with Gus at ACS and requested an updated quote. Below is the response we received when requesting an updated quote.

We don’t have time for this
I gave you the info you needed already
Please find another contractor
Respectfully,

Gus Nadaff
HVAC Mech Engineer
General & Service Manager
Advanced Comfort Solutions

Contrary to all the other reviews on here, I actually had a very pleasant experience.

AHS assigned this company to me. Marco arrived promptly within the scheduled window, I explained the symptoms to him, and right out the gate he said he suspected a capacitor issue, and then took a look at the unit. In 5 minutes he confirmed the diagnosis, and in 30 minutes he fixed the issue.

Quick, efficient and courteous.

This was an AHS contracted company They diagnosed that we needed a new evaporator coil and after paying over $1000 for additional freon that was not covered by my American home shield contract ACS installed a faulty evaporator coil. After coming back to install a new evaporator coil the following week the technician was not able to get the evaporator coil system to work with our outside unit. We were then told by the technician that ACS doesn’t work on the brand system we have outside and they should have never taken our call And We should’ve been told from the beginning that they don’t work on the system. At that point the technician left and it was 100° day there was no follow up and they never resolved the problem. I had to call an outside contractor and pay more money to get them to fix the issue . That contractor says ACS could’ve contacted the helpdesk for troubleshooting but they failed to do that and they never followed up. This was a very bad experience. I would not recommend this company.

Good service, quick fix. American home shield assigned Advanced comfort solutions to me and I was highly concerned when looking at the reviews. Fortunately I was pleasantly surprised when Mike showed up and fixed my issue within 15 minutes of arriving. I’m not sure about the other technicians but Mike was helpful communicative and informative And was very fast to provide a solution. I’m happy To say that I did not get a two star experience, and that my solution was a simple fix, covered completely by the home warranty aside from the deductible. I would trust Mike to service my property again.

I have never ever left a bad review but this company is a SCAM! American Homeshield sent them to our home. The AC was not cooling as it should. The tech told us the King valve needed to be replaced and we also needed 17 pounds of freon for a total of $1,700.

Of course this did not seem right to me so we called in another company to give a second opinion. None of what Advanced Comfort Solutions said was true. We ended up getting our AC fixed for $400.

And by the way, the second company said all our system could take was 4 pounds of freon. Advanced comfort Solutions tried to charged us for 17 pounds of freon and replace the King valve that did not need replacing. Don't EVER trust this company.

In addition to this company doing us dirty, the tech turned the A/C units off from the outside so we were left with no A/C running in our house.

Thankfully the second company we called was able to come and fix the problem.

I would leave ZERO STARS if I could. The 1 star is only because you have to leave at least 1 star. Advanced Comfort Solutions is a dishonest company. I can verify what so many others have already stated.

They had to come out a few times to fix my ac (American Home Shield). I ended up paying $2200 for a new furnace. They left the drain clogged. The tray is rusting. Thank God I had my ducts cleaned and the technician fixed this sloppy work. Never use them. I plan to cancel my AHS policy as well.

Exceptional service from Marco!

Marco was incredibly professional, punctual, and thorough during my HVAC inspection. He took the time to carefully evaluate the system, explained everything in clear detail, and confirmed that everything was running perfectly. He was honest, patient, and never tried to upsell anything — just straightforward, knowledgeable service.

It’s rare to find someone who combines technical expertise with such genuine courtesy. I left feeling completely confident in the system’s condition and grateful for his attention to detail. Highly recommend Marco to anyone looking for a reliable and trustworthy HVAC technician!

I hardly leave reviews, but I have no choice here.
This company is a scam and unethical.
I have a large evaporator coil leak that needs replacing.
First attempt was done via repair by ACS. Technician was fine, however the leak is so bad, and large (it is audible!) that it broke not even two days later. I called back to have this replaced now, and a second tech name Mike came over who after 1 minute inspection said the evaporator coil needed replaced. However 5 days later I learned the request was made to be repaired - again! I called ACS to discuss this and they have been impossible to get ahold of, hang up, or ignore my calls. This is completely unethical to say in person that a replacement is needed, yet behind close doors say repair is needed to my home warranty. Please run from these scammers!

Professional Techs great prices I highly recommend

Really good company with very good experience we so happy with this company

I like it this company they have really good experience and they make a great job 👍🏻

These guys have been awesome to work with! Excellent service and quick response time.