HVAC reviews in Houston, Texas

Do not recommend this company. The representative Argelio seemed unprofessional and responded rudely to my questions. It appears they're overly focused on generating revenue, rather than providing genuine assistance. I'm perplexed by Allied insurance's decision to partner with them as their primary customer service provider. While some staff members seemed friendly, the overall experience was disappointing. The manager seemed uninformed about the behavior of their employees towards customers, which is concerning.

The staff at this home services business are top-notch. Roxie, the manager, was incredibly accommodating when we were anxious about getting our system serviced. She checked in on us the next morning to ensure everything was working properly. I highly recommend them for their ECH plan - it's a game-changer. If you qualify, it's definitely worth asking about. We didn't pay a dime for our repair or service fee, and it was still incredibly affordable.

The technician arrived promptly, was polite and efficient, and completed the job without hassle. Overall very happy with the service provided by this company's crew.

Jose did an excellent job with my services today. He's extremely knowledgeable and gets the job done quickly. Jose also provided valuable tips on maintaining my AC system, which I found incredibly helpful. He's highly recommended by me, a very satisfied customer.

Our technician, Joel, was extremely polite and meticulous. He kept us in the loop throughout the entire process, which was greatly appreciated. The level of service provided was outstanding.

The technician who served me, Jamel Dargin, gave top-notch service and provided clear explanations of what he was doing during the tune-up process, offering useful insights along the way.

Nathaniel visited my home to investigate a water leak in the AC. He identified the problem promptly and fixed it efficiently. His guidance on maintenance checks and upkeep was practical and appreciated. Nathaniel was courteous, respectful, and put me at ease during his visit.

The customer appreciates the professionalism shown by Mr. Joshua Crenshaw during the routine maintenance service, which also included valuable advice.

Jesse did a fantastic job explaining the system and resolving a critical issue before it caused a shutdown. His expertise and professionalism were top-notch, making him a standout in exceptional customer service.

I'm extremely dissatisfied with this company's service. I've been without air conditioning for two days after initially calling on Saturday, when I was told that the first available appointment would be from 12-5 pm on Monday. However, just before 5 pm, the office called to inform me that my technician was running late but still planned to visit.

An hour and a half later, the technician reached out to say he couldn't make it due to bad weather. I'm frustrated because they had all day to send someone over, yet I waited for most of it only to be let down when the original technician called off. The office was supposed to schedule another technician, but this wouldn't have made up for the missed appointment.

I've had issues with my AC unit since buying my home less than five years ago, particularly with the ducts and HVAC system. Given their role in installing the unit, I'm not surprised by these problems. Unfortunately, I don't feel like I can trust this company to provide reliable service, especially considering they're tied to my existing installation.

Jose Rojas sorted out our AC unit issues quickly, got it fixed, and we're good to go. Thanks to Airtron for sending someone over the same day I called - that's top-notch service. Another job well done by their team.

I was thoroughly let down by this air duct services provider. From the start, they pushed for a solution that required exposing the ductwork through my dining room, rather than accessing it from above as would have been more sensible.

As someone who's elderly and initially trusted their professional assessment, I shouldn't have felt uneasy about their recommendation. However, the final outcome was subpar and visually jarring. What really takes the cake is that they showed zero effort to ensure my satisfaction, unwilling to consider alternatives or put in extra work to get it right. They clearly took advantage of an elderly person like me who's not equipped to navigate these issues.

When I reached out about my concerns with their work, complete silence was met. The lack of customer service and refusal to address my worries left me feeling ignored and disrespected. I wouldn't recommend this contractor to anyone seeking quality work or genuine care – they're a clear disappointment.

We had a sudden breakdown of our air conditioning overnight Friday. We called early Saturday morning and spoke with the manager, Robert, who was extremely helpful and ensured we got someone to fix it that same day. The technician, Andy, arrived on time and had our system up and running efficiently. He was polite, professional, and knowledgeable. We're very satisfied with their service and would definitely recommend them. This isn't our first experience with the company - we also received excellent service previously.

I recently purchased a DR Horton Home with an Airtron AC system, and I'm writing this review to warn others about the potential issues you may face.

It's now been six months since my closing, and I've had to take my AC out of service multiple times due to different problems. The first issue was that the vents were installed incorrectly, affecting airflow. Subsequent visits revealed more problems: a faulty main vent, and even issues with the airflow control boxes themselves. It wasn't until now, two years after the initial issues, that I discovered another problem – my heater isn't working.

The reason for this is that our home is in two different climate zones, and we rely on the AC during the warmer months or turn it off altogether during the colder months. This year, with winter getting particularly cold, we finally turned on the heater to troubleshoot the issue ourselves. Unfortunately, only two out of three airflow control units can open, causing a problem that's now affecting the entire system.

I've had a good experience with my home so far, but this has been a major letdown. I highly recommend looking elsewhere for your HVAC needs. I've only needed to call them once for non-warranty work, and even then, it was just to address this specific issue. Take it from me – you don't want to end up in the same situation.

Jose came across as genuinely nice and took a moment to break down his work, making sure I understood what he did. Afterwards, he gave me some suggestions on other services that could keep my system running smoothly. Given the good service, I'll definitely be reaching out to him again in the future.

The technician was outstanding, providing top-notch customer service. He took the time to thoroughly explain the work being done and the underlying issues before starting repairs. The fact that all services are covered under a monthly fee as part of the Home Essential Care program made everything hassle-free. I'd highly recommend this option to anyone.

I was scheduled to receive their services but they cancelled without notice. They had a 5-hour window where I waited at home, but ultimately didn't show up. This happened on a particularly cold day when my heat stopped working with four young children under the age of 9 - it was extremely inconvenient. To be honest, if this experience is representative of their service, I feel fortunate to have dodged a potentially frustrating situation.

Joel delivered excellent service. Punctual and courteous, he tackled my issues with ease. Extremely knowledgeable about his craft, I felt confident in his expertise. Aitron's warranty is top-notch, ensuring reliable performance throughout the year. Their commitment to maintaining a functional AC is reassuring.

The technician was extremely helpful and knowledgeable about his work. He took the time to thoroughly explain things, which was appreciated, and also offered valuable advice on how to maintain the system to prevent future issues.

The heating system project was completed efficiently, with the team showing a high level of professionalism from start to finish. They were proactive and clearly knowledgeable about their work. The setup and installation process was handled with care, and the clean-up left no signs of disturbance. The technicians demonstrated respect for my property by keeping my front door closed during entry and exit. Overall, the experience was positive and I appreciate the attention to detail.

I had the misfortune of dealing with Airtron, who installed my HVAC system in my new home as part of Beazer's construction. From the start, we've been plagued by airflow issues in the master bedroom.

My first issue arose when I tried to replace the filter in my attic. To my surprise, there was no filter installed in the unit and the humidifier was never plugged in - a glaring oversight that wasn't addressed during our initial visit. When I brought it up with them, they acknowledged the problem but failed to take action or inspect the system properly.

Later, when I attempted to install a new filter, I discovered that two of the screws used by Airtron were installed too low, making it impossible for the filter to fit. They came back and fixed the issue, but subsequent visits revealed other problems - the dampers needed to be adjusted more, and the vent wasn't installed correctly.

While air flow has improved slightly since then, I've largely given up on resolving this issue. However, a recent discovery of a water pocket near my son's closet door led me to suspect that Airtron may not have handled another critical problem in my home. When I called Beazer about it, they acknowledged the concern and offered assistance - but Airtron wouldn't be able to visit until the next day.

To make matters worse, I later found that my return duct was bent in the attic, causing more airflow issues. It's astonishing that this issue wasn't detected during any of Airtron's previous visits. Thankfully, it fell under my warranty period, so I didn't have to pay for repairs - but the experience has left me with significant distrust towards this company.

Given the numerous mistakes made by Airtron and their lack of attention to detail, I'll be taking my business elsewhere in the future. The fact that they couldn't even detect such a critical issue as a bent return duct is unacceptable. Until they can demonstrate serious improvements, I won't hesitate to pay money for someone else's services over trusting them with mine again.