HVAC reviews in Houston, Texas

You shouldn't just judge a company when everything goes right; it's also what they do when things go wrong that matters. Roxanne handled our situation with care by assigning Jose Rojas to deal with the issue. He spent hours getting our system back up and running before he left, and Roxanne checked in on us the next day to make sure everything was okay. Their service is top-notch, and I highly recommend Airtron. The staff are knowledgeable, helpful, and great to work with.

I've been paying for Airtron's service and was supposed to get a free tune-up with my brand new unit, scheduled for 8am on Feb 21, 2026. The technician never showed up by 8:18pm and I called twice, only to be told the manager would call me back, which they didn't do. This isn't the first time - last year they pulled a similar stunt, failing to show up two times as scheduled.

This company has zero respect for its customers. They're consistently disrespected by not having the decency to reschedule appointments or notify customers of changes. I wouldn't recommend this company to anyone, especially those with HVAC units like mine from DR Horton. If you can find a different HVAC company that does maintenance work, do it. This place is a complete disappointment.

Joshua Crenshaw did an outstanding job on my recent repair work. He took the time to answer all my questions about the DIY project, was efficient and thorough in his visit, and completed everything quickly without any issues. The whole process was seamless.

I called the service company on Sunday morning after my AC stopped working in the sweltering heat of Memorial Day weekend. They scheduled Hamad for 10 am, and he arrived promptly. What impressed me was his professionalism, honesty, and affordability. He quickly diagnosed the issue with the capacitators and provided a reasonable price to fix them. He also took the time to explain why some vents were facing the wrong direction and even offered links to purchase new ones. In contrast to other repairmen who've suggested replacing my entire damper/zone system, Hamad assured me that the unit was fine and only needed adjustments to its setup. His straightforward approach was a relief. Finding this company has been a blessing – I highly recommend them without hesitation.

After two weeks of waiting on replacement parts and a novice HVAC technician, American Pro AC showed up promptly. They arrived just in time to replace the furnace on a bitterly cold Monday morning - the coldest day so far this year. Their speedy response and prioritization of tenant safety impressed us greatly, leading us to highly recommend their services without hesitation.

I'm not disputing their work, but I recall Jason, one of their technicians, who seemed out of place. The issue was that our AC lost a significant amount of refrigerant due to a leaky air handler. Instead of recommending replacing the air handler, they suggested either recharging the entire system or infusing it with nitrogen to locate the leak - at a $400 cost. A few days later, the problem worsened and we ended up having to replace the entire AC unit. They initially offered to waive the service fee, but then charged us anyway.

We got stuck with two clunky systems when we bought this place six years ago. After three companies and countless techs, American Pro figured out what was going on in one visit. We realized we needed at least one new unit, but they walked us through options for the other one too. They helped us get a handle on long-term efficient cooling solutions.

We ended up getting two new units instead of rebuilding an old one that was well past its prime (at a better price than another company...no quotes from them). But what impressed us more was how American Pro caught mistakes with our duct work, return air, and drainage - things that should've been fixed by any previous technician. Those repairs were included in the quote they gave us, but not acknowledged by another company.

What struck us most was their expertise, helpfulness, and kindness. We didn't feel pressured into buying service memberships or upselling - just genuine, positive technicians who got the job done.

Great experience - had issues with my Nest thermostat, called for help at 11:30am and got a visit from Jason by 2pm that same day. He's super knowledgeable, helpful, and friendly, quickly resolved the issue. Extremely satisfied with the service.

Hamad and his team quickly resolved my issues with a thorough, professional approach that exceeded expectations. What impressed me most was their proactive assessment of my system, identifying extra problems they repaired at no extra cost. They also tidied up and made cosmetic adjustments to ensure the system's longevity. Throughout the process, clear communication kept me informed every step of the way. The final price was reasonable, without any surprise extras – it felt like a fair deal from start to finish.

A reliable partner for all my home heating and cooling requirements. The service team was courteous, trustworthy, and punctual. They didn't push any sales pitches - straightforward professionals who did the job right.

They did an excellent job, being upfront and honest about their work. Their professionalism is top-notch. I'd definitely use them again.

A year later, they came back to fix a cooling issue in another unit - same level of quality as the first visit. Jason fixed the capacitor problem and gave both units a thorough cleaning. Both are now working great. Thanks for the excellent service!

We had an amazing experience with Jason. He was friendly, knowledgeable, and took the time to walk us through every step of the process. After the install, he even double-checked our thermostats to make sure they were working correctly. We're so impressed that we've already chosen them as our go-to for all future air conditioning and heating needs.

Jason provided quick, professional, trustworthy service. He's extremely knowledgeable and took the time to ensure all my questions were answered, getting us up and running swiftly.

Had a fantastic experience with this company, from initial scheduling to the visit by technician Alan. I'll be using them again for any future needs. What sets them apart is their integrity - no hard sell or false promises. A refreshing change from other companies that prioritize upselling over customer care.

The staff were highly skilled and courteous, while their supervisor demonstrated an in-depth understanding of the job.

Jason arrived on schedule, presented himself professionally and was very pleasant to deal with. He provided detailed explanations of our AC/Heating system's status and made recommendations for improvement, including enhanced filtration and protection from power surges. I opted to upgrade the filtration system to improve indoor air quality. The following day, Jason and the American Pro crew arrived promptly and completed the work within a couple hours. They also resolved an issue with condensation overflow that had been neglected by a previous installation. In hindsight, this oversight should have been addressed during the initial setup. Overall, I'm extremely satisfied with American Pro AC's service and highly recommend them to others.

I'm thoroughly impressed with Hamad and his team at American Pro AC. It's clear they genuinely care about delivering top-notch service and meeting your HVAC needs. We were on the verge of giving up hope for relief from the sweltering summer heat in our home. Setting the thermostat to 75 was no match for the sizzling temperatures, which often hovered around 80+ degrees or higher. However, with their recent completion, we're now enjoying a welcome respite with temps plummeting to a chilly 74 degrees. This level of performance is exceptional, and I highly recommend American Pro AC without hesitation.

I'm giving them 5 stars for both their service and professionalism. Highly recommend, thanks in part to Jason's outstanding work and guidance. Budget constraints prevented me from taking full advantage of their suggestions, but they're definitely on my future list for any needs I may have.

I'm extremely satisfied with the top-notch installation service provided by American Pro Air-Conditioning and Heating. Their technician, Hamad, was exceptional - precise, professional, and courteous. He installed my new system with attention to detail, ensuring everything was spot on. The job was completed promptly and efficiently. I'm thoroughly impressed with the work quality and the comfort of my new AC system. Highly recommend American Pro AC for any installation needs! Their technician went above and beyond, making a lasting impression.

As a first-time homeowner, I was dealt a tough hand when my air conditioning stopped working just two months in. My family recommended calling Donnie at American Pro AC because they've always had a great experience with them.

Getting the appointment scheduled wasn't a hassle, and Technician Alan showed up within 24 hours to diagnose the issue. The replacement HVAC installation was completed on the same day by Donnie and his team. From start to finish, the process felt tailored and straightforward. I appreciate the entire team's transparency, courtesy, and expertise - they really turned my bad day around.

I'm already looking forward to reaching out to them for future HVAC needs. If you're in need of a reliable and trustworthy professional team, American Pro AC is the way to go.

I'm extremely satisfied with The American Pro AC. They sent someone over promptly on Sunday, just an hour after I called. The issue was resolved in 45 minutes and we're now enjoying a cool room again. Their service is top-notch - reliable, efficient, and affordable. Highly recommend them.