HVAC reviews in Houston, Texas

The technician who checked our furnace, Jesse Ramos, did a great job diagnosing the issue and ordering the necessary replacement part.

Jamal provided top-notch service, efficiently guiding me through replacing the air filter and thorough cleaning tasks.

Exceptional service and top-notch expertise. Extremely satisfied with their professionalism and guidance - a huge thank you to Eduardo and Kelvin!

Unbelievable experience with this company. They repeatedly rescheduled our appointment from the 19th to the 20th, showing a blatant disregard for their initial commitment. It's clear they don't care about customer satisfaction. The system they installed is barely over a year old, and they refuse to provide any contact information for a manager who can address our concerns. The lack of accountability is staggering.

The company's inaction on the ongoing issue with the dripping water is particularly alarming, as it poses a significant risk of mold growth due to prolonged exposure to moisture. It's appalling that Dory seems unconcerned about this. This company is an absolute joke, and we're left feeling frustrated and let down. We will not hesitate to take legal action against them.

I had a terrible experience with Air Tron. They sent out their representatives while I still had an active home warranty. After waiting two days and being told they'd show up within a four-hour window, they arrived late. The technician showed up empty-handed, took some pictures to prove he was there, and then proceeded to try and sell me something rather than fixing the issue with my air conditioning unit. He found that it was low on freon but instead of repairing it, suggested I replace the whole system, which was absurd considering another company had inspected it in March and deemed it fine. The technician was completely unhelpful and only interested in making a sale.

Joshua Crenshaw provided exceptional service with outstanding professionalism and expertise. His thorough approach ensured the problem was thoroughly addressed. Extremely pleased with the outcome, we appreciate Joshua's excellent workmanship.

Terrible customer experience 😡

I've been without air conditioning for over a week after my 1.5-year-old Carrier home central HVAC system failed last Sunday. The only contact I've had was through Airtron's outsourced answering service, not a single person from their actual service management.

The service reps did respond to my calls, but it felt like lip service - they'd relay messages without actually connecting me with someone who could help or schedule an appointment. It's as if Airtron is deliberately avoiding direct communication with customers by relying on this middleman.

When the scheduled follow-up service call came and went without a technician showing up, I found out via the answering service that the part was backordered - but no one gave me any details on when it would arrive. The lack of transparency and communication from Airtron is staggering.

I'm extremely disappointed in the way my issues have been handled, and I won't be using their services again once this problem is resolved.

Gilbert returned today for his final visit. The AC issue is resolved, and all key components - thermostat, power board, and blower motor - are functioning correctly. I'm extremely satisfied with the service provided by Gilbert and Airtron, which has consistently delivered top-notch support throughout multiple visits.

Jose was a pleasure to deal with - prompt arrival, efficient fix, and valuable advice to keep my system in good shape. He did an excellent job and I'm very satisfied.

Jaime's team delivered exceptional service with professionalism and courtesy.

Avoid this company altogether due to subpar customer service. The lack of responsiveness from the supervisor, Rob, is staggering. The air duct installation was botched and done haphazardly, with obvious signs of neglect in the aftermath. Unprofessional contractors failed to deliver a satisfactory result, leaving you underwhelmed. Unfortunately, our experience has been marked by poor treatment and subpar workmanship – photos attached for reference.

The technician who worked on my unit, Jamel Dargin, got it right quickly and efficiently. He's clearly knowledgeable about his equipment and explained what was wrong in a clear way. It's reassuring to see Airtron employing skilled professionals like him. The whole experience was satisfactory, and I appreciate the expertise on display.

The service provided by their phone representatives fell short of expectations. Initially, they assured me that someone would visit the next day to address our air conditioning issue, only to have it rescheduled for two days later due to the delay in scheduling. Their claim of 24-hour service appears to be a mere formality, as evidenced by the inability to schedule appointments on weekends.

The current heat advisory has no bearing on their customer care, especially when dealing with families with small children. The company's commitment to timely service seems to be nonexistent. What started off promisingly has led me to reevaluate my decision to use their services.

In light of the issue being resolved, I've found myself compelled to update this review. It took an inordinate amount of effort – four phone calls and five days – to have our HVAC fixed. Each call from me was met with silence regarding updates on the parts required or scheduled follow-up appointments. Even requesting a manager's involvement went unaddressed. The prolonged wait made our home unbearable, with temperatures soaring at 89 degrees for over half a week.

The technician's professionalism during the repair was admirable, but it was overshadowed by the overall lack of urgency and compassion displayed by the company throughout this ordeal.

I had my furnace inspected after a recent snowstorm to ensure it was functioning properly. Technician Jose did a thorough check, verified everything was working as expected, and took the time to address all my concerns.

Their monthly premium service is misleading. I had an Airtron system installed through a builder and paid for years of supposedly "priority" service. However, the last two attempts to use this service took over three days to resolve, far longer than it would take other HVAC companies to respond. The lack of priority is evident - they can't even match the response times of competitors. A refund seems unlikely, given my disappointing experience with their promised level of service.

The manager Roxy was excellent, providing top-notch service and ensuring our family's needs were met despite the extreme heat. Having two young children made it even more crucial to have reliable help. Roxanne's professionalism and care were greatly appreciated.

Alex, on the other hand, is a skilled technician who consistently delivers high-quality work, making him a repeat customer magnet for your business. His expertise has earned him a loyal following.

Terrible experience with this company. They claim to fix issues, but consistently fail to do so. I've had to contact them multiple times a month and still wake up in cold rooms or find alternative accommodations because my heating system isn't working. The proposed solution - paying $119 for an after-hours visit from a technician - is ridiculous. This level of poor service will not be tolerated.

Argelio G.'s review: AG is a tech genius who saved the day with his heat fixing skills. I'm beyond impressed - he exceeded my expectations in every way. The service was top-notch, and I feel like the luckiest person alive. My husband's reaction to having the heat fixed was priceless! If you need HVAC assistance, look no further than AG - he's the best. Five stars from me, hands down.

Joshua Crenshaw showed me his work and explained it clearly. I appreciated how Airtron responds promptly to customer needs, which has been a positive experience.

Dealing with high humidity in our new home has been frustrating for over two months now. The technicians from AirTron have visited four times, but only one stay lasted more than 10 minutes. We're still waiting on a replacement part, and despite my repeated calls, I've received no updates on its status. It's concerning that even after calling, I'm left with little information about the repair process, making me worried about mold growth beyond fix.

My house has been stuck at an unbearable 85 degrees for two weeks, forcing my pregnant wife to endure the discomfort. A rainy day only made things worse, making me even more frustrated with Airtron's subpar service. I regret not hiring them sooner. Until they rectify their AC issues, I'll be posting daily temperature updates, one-star reviews to express my discontent. Details of the issue will follow when they're ready to fix it.