Plumbing reviews in Houston, Texas

I had the pleasure of doing business with Kathy at the Houston, TX Galleria store and she was amazing. Very helpful and knowledgable. I would highly recommend asking for her.

Really nice and helpful staff.

Knowledgeable and quick delivery

Made appt but was a no show!! Never called to cancel nor reschedule!!! Forget it... calling someone else!!!

The support of the team to buy replacement is great!

Many Thanks Ms. Shrima to guide me to buy the Kohler parts.

This store is fantastic. it is well lit and setup with plenty of items on display. I was looking for a specific item and was helped by Renzo Espino. I called him on Tuesday 2/6 and met with him on Wednesday 2/7. We placed the order then and the items arrived at my home today Friday 2/9. Renzo was courteous, kind, and understanding of my needs. Very professional attention.

I received outstanding customer service from Shrima,Kim Lee and Valia. They were very helpful in helping us design our home. They are a great asset to the company.

Very impressed with Stacey’s attention to detail and assistance.

excellent attention and help from Shrima and the staff. We love our Kohler faucets, showers and hardware.

What an incredible experience I have had working with Kim Lee Richards, at the new Kohler Signature Store, located on Post Oak Boulevard. She is without a doubt the most professional, knowledgeable, sincere, and hands-down the best sales person I have ever worked with in my life. Kim Lee is extremely knowledgeable with the entire Kohler line, which is very extensive and is able to help navigate a novice, such as myself, throughout the entire process with speed and professionalism unlike anything I’ve ever experienced in my life. I love the fact that Kim Lee not only knows her product, she genuinely loves the history of Kohler and the quality product that they have been putting out for so many years. I would give 10 stars to Kim Lee at Kohler, if it would allow me too, what a wonderful experience. What a beautiful store, I highly recommend everyone check out the new store and ask for Kim Lee.

The store is well presented, products are very nicely displayed and the staff are friendly, but that’s about the end of the positives.

Am I disgruntled? Sure. Am I writing this while annoyed? Certainly. Will I visit this store again or recommend anyone else does? Absolutely not!

While I acknowledge that the store is new (6 months or so at this point) the staff I have interacted with are (to be kind) outrageously under-trained. It is evident that they do not understand the basic policies of the store (deliveries and returns in particular). Actual product knowledge is scarce at best too.

There is also a strange divide between a mysterious “local warehouse” and the “national warehouse”… prices are significantly different. Be warned that purchases from the local warehouse have a 25% restocking fee if returned that was not explained at the time of purchase. Also you need to pay for your own shipping back to Georgia, no thanks. It was waived after much back and forth, but it shouldn’t take anything close to that.

There was the case of a missing replacement sink too. The store ordered the incorrect sink for round 1. Easy fix to actually label the items that are on display in the store(?!). The replacement sink was on back order - queue the double warehouse debate. We go with the local warehouse so that we can actually place an order that day rather than waiting until it shows in stock on the Kohler website. Wrong move. I get a call that the sink has shipped from Wisconsin (by horse and cart apparently) two full weeks go by before we actually receive the sink and in that time no one can actually give an ETA. The lack of basic tracking information in 2024 is tragic and the help from the store was non-existent short of the occasional giggle and commentary about how I was losing my mind).

Almost forgot to mention that I was sold a drain which does not actually fit in the sink… not joking.

Kohler products are nice. The store presents a premium brand that just isn’t backed by the level of service.

Rant over.

Top of the line collection and designs. However, we weren't warned that kohler doesn't accept merchandise in open boxes. Once you break that nice fancy seal on the box, you owe it. So make sure you are set on what you really want before ordering it. Of course, it is mentioned on the returned policy, but if I want to read the policy, I would have placed the order online. In the store, we were discussing which fixture would be better, so the sales consultant should have warned about that small detail.

Shrima Shah, Kohler Signature Store helped me with my order over the telephone to ensure I received the plumbing fixtures that I wanted. The fixtures weren't in stock within the store but placed on order with the warehouse and I received them in (4) days. Very happy with the service and delivery!

Shrima made our tub shopping experience very easy-from purchasing to delivery. She’s definitely an asset to Kohler, and we will be back when we tackle other rooms in the house.

We had a very good experience with Anthony at Kohler. He was very supportive and knowledgeable in advising us on our purchase, and held our hand through a challenging transaction due to technology issues. He insured our items were on time and was very communicative. This was important as we had a tight timeline for finishing our project.

Go on a weekend and visit Shrima! Great selection and setup to get a good idea of what you need. Beautiful space and helpful staff.

Awesome Customer service ! I stopped by yesterday for some ideas and was fortunate to meet Shrima a design consultant there, who guided me throughout the store and showcased some of the amazing offerings that they have. I initally went for a kitchen faucet but was inspired to change more than just that. She even offered color match samples so that I can make the right choice. Great service. Thanks Shrima

Kathy met with us and was incredibly helpful. She explained the options including costs and trends. She was very patient with great product knowledge.

We had a great experience at the Kohler store thanks to Shrima, who provided exceptional customer service. She was patient, knowledgeable, and took the time to show us a variety of products that matched our style and project needs. Throughout the week, she continued to help us make updates and stayed within our budget. Her communication, professionalism, and warm personality made the entire process smooth and enjoyable. I highly recommend asking for Shrima—she was a pleasure to work with!

Shrima Shah at the Houston TX location made the process of choosing bathroom fixtures truly enjoyable. Her design expertise and knowledge of products were exceptional. Best of all: she was incredibly responsive throughout the purchase/delivery process and a pleasure to work with!

I agree with Laurie. Shrima Shah really knows her products and always made me feel as if she had all the time that I needed to get my questions answered -- even if I dropped into the store. She is a pro and I can't wait to she the Kohler products in our new master bath. Thank you Shrima!