Water Damage Restoration reviews in Houston, Texas

The team was friendly, professional and efficient. We were impressed with the crew especially because they used the same people to pack and unpack our items. The team remembered where to place items. I would use them again and highly recommend this company.

I met Brendan Shannon from BMS CAT, and I have to say I was very impressed. Even though my house wasn’t actually on fire, he arrived incredibly fast after my neighbor mistook my brisket smoke for a fire. Brendan handled the situation with professionalism and respect, and he turned what could’ve been a stressful (and embarrassing) moment into a positive one. His professionalism was second to none. I highly recommend Brendan and BMS CAT!

Nico was professional, efficient, and knowledgeable. He explained each step clearly and ensured everything was completed to a high standard. His attention to detail and commitment to quality service made the entire process seamless. Highly recommend Nico and the Blackmon Mooring team. Thank you Nico!

I had an excellent experience with Blackmon Mooring recently on Remediation of my home. They responded with kindness, compassion and hard work. Thank you, to a wonderful business/organization. I appreciate you! Vel McCaslin

When we had a fire caused by a vending machine, Michael Luttrell stepped in immediately and handled everything professionally and efficiently. Blackmon Mooring is the only restoration company we use, and Michael consistently keeps projects on schedule with clear communication throughout. He made a stressful situation smooth and manageable.

I would not use or recommend BMS. They showed up in our neighborhood after a storm where we had broken windows and brick was blown off the side of our house. It was 1pm when they said they could board up the windows to prevent further damage from the rain, however, they keep delaying the start time saying they were waiting on supplies. 4 hours later they said they were still waiting on the crew with supplies. They didn't start the job until 9:30pm and billed for AFTER HOUR CHARGES and the use of their GENERATOR. We were over charged and they did a poor job that had to be corrected by another company. I would never use Blackmon Mooring again.

This restoration company stepped in the moment I needed them. Their pricing was more than fair, but what really stood out was their team. Every employee I dealt with was incredible, and my sales rep Alix was on a different level. She answers her phone in the middle of the night, and if your property is underwater, she’ll show up in full scuba gear without hesitation. I truly can’t say enough good things about this company and about Alix.

DO NOT USE THIS COMPANY! There's no accountability and they hire thieves . An entire crew stole jewelry from me. That means the driver, the supervisor and the ten person crew were in on it. The damage to my home was extensive. They were heirlooms that cannot be replaced. Things I got from my deceased mother. Things I had from my home since I was 9 years old. They stole everything. The way this was handled by BM and Joe was a joke. Unfortunately if you dig a little this is a common thing that happens with this company.

Outstanding Project Coordination & Restoration Support

Mike was an excellent project coordinator throughout our home restoration process. From start to finish, he was professional, organized, and extremely responsive. He kept everything on track, clearly communicated timelines and next steps, and made sure every detail was handled properly.

What really stood out was Mike’s commitment to making a stressful situation easier. He answered questions promptly, coordinated crews efficiently, and followed up to ensure the work was done right. His knowledge of restoration services and attention to detail gave us confidence every step of the way.

I highly recommend Mike to anyone needing restoration services. He’s dependable, knowledgeable, and truly cares about delivering quality results.

A large group of workers came to pick up my items. Some of the workers were not working like they should. My furniture and belongings were not given the proper care. Some of my furniture was damaged. I was told I would be compensated for a large desk they broke. I was without my bedroom set for a few months as hardware was lost. Some household items were damaged or broken. My formal dining room chairs were cleaned when they should’ve been considered a loss. I had to reupholster them. One leg of my entertainment center was broken. My bicycle was misaligned. God only knows where my furniture was stored. They left piles of items: clothes, my wedding dress, roomba, papers, buckets, in the corner of the garage. In the bedroom pictures of my kids were left on the floor. Half of my belongings were delivered because the other half had not been cleaned. I am still waiting to be reimbursed for the desk and other items. Jerrod said the person who would compensate me was on vacation and would take care of me as soon as she returned. That was over a month ago. The workers who delivered my furniture did do a good job. Overall, I am disappointed with this firm which is supposed to be top notch. I would not recommend it!

We’ve had an outstanding experience working with BMS-CAT. Their team consistently does a great job for CISD with remediation and reconstruction after all types of water and fire damage. They are professional, knowledgeable, and extremely responsive.

What truly sets them apart is their 24/7 availability — no matter when an issue arises, they respond quickly and get us taken care of right away. Their reliability and quality of work give us complete confidence every time we call on them.

Highly recommend BMS-CAT for any disaster recovery and restoration needs!

Great experience from start to finish. Randy and Greg were responsive, flexible, and went above and beyond—meeting early to accommodate my schedule and staying on top of the insurance process. The crew was professional, communicative, and did excellent work, with special thanks to Abel for making sure we understood everything along the way. While there were a few minor hiccups, they were handled well, and the end result was a 100% win—I would gladly recommend this team.

Gabe is super awesome and helpful. He was very helpful and willing to answer all my questions with a very fun and welcoming attitude. Supper funny as well
Nadine and Josh were amazing as well

Gabriel was such a gem to work with, he’s talked my wife into purchasing a bidet, don't even ask how that conversation got started. If you’re in the need for any remediation services, he’s your guy.

After the unexpected chaos of a burst pipe in our guest restroom, Gabriel and Lil Raphael showed up exactly with the energy we needed. I found them to be personable, informative, and genuinely engaged throughout the entire clean up process. I highly recommend them and Puroclean for your unexpected emergencies.

Just spent an hour w Gabriel as he assessed water damage in our home (second floor plumbing flooded first floor living room ceiling). He is reassuring and inspires confidence. Feeling good about the restoration plan.

Michael and his crew were amazing! They were fast to get to us and took no time getting to work. Michael was communicative and transparent with the process, and gave us realistic expectations of the process. 10/10 would use again!

Michael did a great job supervising the drying process due to water damage. Your team are very helpful, reliable and very knowledgeable. We will recommend them to our friends whenever they need help.

Puroclean came out to our home promptly. Jeffery did an excellent job communicating with us on preventing more damage and restoring our property. I recommend PuroClean and would call on them in the future.

Michael has been an unbelievable help as I’ve been working to get a complicated, laborious claim resolved. He’s prompt, smart, good at his job, and goes above and beyond to help homeowners recovering in tough circumstances after loss. The company has been great all around, and Michael is particular has been an outstanding representative.

Gabriel came out to give me an estimate and was very supportive and genuine about wanting to help. I still have a couple more estimates to get, but he definitely put me at ease during a difficult situation. 10/10, definitely high on my list!