Water Damage Restoration reviews in Houston, Texas

Dude is legit! This was my first time meeting Gabriel.

1. Beard is quite possibly the best I’ve seen in roughly 3 months. I shaved mine and I completely envy his. Really expected to give him a beard hug but that’s more of a second time thing.

2. Very friendly! Very professional! Answered questions my wife and I had! I would recommend him 13 times over.

Josh was amazing!

Michael H. and his team have made what seemed like such an intimidating process much easier than we thought! Nobody wants to go through anything that requires remediation but it makes it so much easier when you’re fully informed, arrivals are prompt, and the job gets done efficiently. We are so thankful for PuroClean and how well they served us. If we ever need similar services, we know who we will call!

Carmen and Gadi did a great job - they were punctual and incredibly thorough, not to mention friendly. Would definitely recommend

During a water damage incident at my property, Jose conducted a thorough inspection and identified all the affected areas. The water mitigation team was outstanding in explaining every step and guiding me through the entire process. I truly appreciate their professionalism and dedication, I would highly recommend this restoration company.

I thank Puro Clean for offering the best packaging service... Mara Arroyo's team for their super-great attention, kindness, and unique professionalism. Excellent work.

The team made a great job, came the same day even it was very late! Very professional !
Mariano did an excellent job!!

I hired PuroClean after the Eaton Fire in CA, and while the cleaning itself was acceptable, some property was damaged and the experience with the Central Houston office who handled coordination and communication — has been extremely disappointing. Items were removed from our home without notice, I had to hound them for updates once a week even though daily updates were promised in the job quote. Prior to payment, responses were fairly prompt, usually within 24 hrs — after payment, the rep (Jacob Darden) stopped responding to my emails except to argue about why I shouldn't receive a refund for a 2 month late hygiene report that came back showing soot still in the house. I called Jacob to explain why a refund was warranted and received a verbal confirmation that a refund would happen. This was followed by continuing to ignore all emails over the course of 2 months of attempting to get a response. This kind of customer service is unacceptable. I would advise anyone to avoid working with PuroClean.

Juan Esparza was great! He answered all my questions and was very knowledgeable, prompt and courteous.

Great Experience with Puro Clean

I’m really grateful to Nilo and John from Puro Clean for the amazing job they did. They gave me solid support when dealing with the insurance adjuster, which made the whole process much easier. Their team was professional, efficient, and took great care to restore my home exactly as it was before. I couldn’t be happier with the results.

If you ever need restoration services, I highly recommend Puro Clean!

My Family and I have been nothing short of Amazed at the professionalism , dedication , efficiency and kindness of the team from Puro Clean who has serviced our home by packing up all of our belongings neatly and securely.
We had a ACLine leak that caused approximately 37,000.00 dollar to repair.

Their Immediate response to our packing needs has made this bad experience better.

Puro Cleans employees are all hands on deck ! They Arrive early and leave late. They perform like a well oiled machine.

You would honestly have to see them at work to believe how good they are. Someone asked me what grade would I give them from 1-10 with 10 being the best ! My reply was with good conscience based on my experience I would have to grade them out at a 20.
Thanks for being a light in these days of darkness Puro Clean.

If great customer service and kindness and compassion had a face ! It would be …

Puro Cleans Face 🤗

My experience with Gabriel Dargin has been awesome so far. He is very focused on customer service and helping with any questions i had. He seems very knowledgeable of his work.

Highly highly recommend. Humberto and Gadi were extremely professional and helpful. They were able to remediate things at our property quickly. They took care to make sure areas were clean and when they left they left everything like nothing ever happened. If we ever run into anything needing remediation we will be calling them again!

Johnny Jones was very nice and very helpful helping me with everything that happened to my and answer all my questions I had he did a very excellent job I would highly recommend

We worked with Jeffery on our flood cleanup. He was GREAT. He walked us through the whole process and kept us in the loop the whole process. He was GREAT from start to finish.

What an absolute disaster! DO NOT HIRE THIS COMPANY. My mother’s house received water damage in December, they did not complete the work until August! Multiple project managers that quit, would not return calls, or follow up to emails. They have changed their prices multiple times, sent "complete" bills, then tried to bill again for the same service. They broke granite in the house, then tried to get us to pay for it.

Jasiya and Juan Carlos demonstrated great customer service. They were very knowledgeable with the work being done. Work was completed in a timely manner. Overall, these guys did an awesome job. I commend them on the work completed for the next phase of my home.

The experience started off very well communication was good and drop off and set up was good. However after that the experience was one of the worst I ever received or witnessed. Changed the pickup date 3 different times. Was 10 days late picking up the equipment however I still got charged for the 10 extra days they left the equipment at my house. Gabriel dargin had ensured me that I wouldn’t be charged if the insurance did not cover the job he said that to me on all three calls and also a text message. This company is highly unprofessional and dishonest I do not recommend them even to my worst enemy. Do not have them for your work!!

Gabriel wildly under estimated the extent and timing of the demo and pack out. He told us what we wanted to hear. In the moment. Then a new guy, Jeffrey was an absolute pain to work with. The job wasn’t completed. My contractors had to finish demo that PuroClean never did.

I am extremely happy with the service I am receiving from Gabriel. He always keeps me updated as to what is going. Always answers Appreciate appreciate appreciate my calls or text in a timely manner. I checked

Gabriel as foreman on our job in Milwaukee was responsive, competent and compassionate. My parents had devastating losses from recent rains and he and his crews restored some peace of mind. The job was thorough and clean.

Julio was very courteous, professional and speedy! Hopefully we won’t have another disaster but if we do, Julio is our man!