Reviews of local pros in Hurst, Texas

we highly recommend this ac repair service. we feel so lucky to have found them after just moving to hurst, buying a house, and needing to get an ac unit installed. after having them install the ac and fix a couple of other small issues with our new house all in one day, we would trust them with any future ac repair, maintenance, or installation needs. their team is really knowledgeable and walked us through the whole installation and maintenance process. they answered all our questions (even the silly ones) patiently and in detail. very fair pricing. we will be recommending this ac repair service to all our friends!

I've been a loyal customer of Ralph's Best Air Masters for a significant amount of time, and I've consistently found them to be dependable, professional, and honest in all our interactions. There was a time when I had a cat infestation under my house that severely damaged my ductwork. This unforeseen circumstance caused a sudden increase in my cooling bill, as I was essentially cooling the space under my house. Ralph's Best Air Masters sent out two skilled technicians, Brett and Ian, who promptly addressed and resolved the issue. I've been exceptionally satisfied with the services I've received in Hurst and I would highly recommend everyone to contact them for any air conditioning repair needs.

During a routine check-up, we were informed by Brett that there were some fractures in our heating system, indicating the need for a replacement. Thanks to Ralph's Best Air Masters handling this task in the late summer, we are reassured that our HVAC system will be up and running efficiently before the winter season in Hurst. Ian also provided us with valuable tips on preventing rodents from nesting in our A/C unit in the future. We are extremely satisfied with their service.

Our local handyman recommended we get in touch with a service when I mentioned a terrible smell that came every time we turned on our furnace. The technician came out and quickly resolved the issue. It turned out that the boiler unit hadn't been cleaned in years, and he pointed out all the debris that had built up. He assured us that once he finished cleaning, the furnace would run with a 'clean' scent. True to his word, after the cleaning was done, the furnace filled the home with a fresh aroma. We decided to sign up for a service contract right away. I was surprised that the large company we had been using for so long never took care of this.

our a/c stopped working during one of the hottest days in hurst. it was late, around 4pm, and no one else would send a technician, but brett came out at 8pm and got our a/c cooling again by removing a faulty zone board. after we got back from a trip, brett returned with the new zone board, installed it, set up two ecobee thermostats, and added refrigerant to our system. brett is responsive, professional, and just a great person to work with. highly recommend for hvac service—we won’t use anyone else.

The HVAC service provider that my home appliance insurance assigned to handle the issue with my furnace initially made me a bit apprehensive due to their rating. However, after the case was assigned, Brett, their technician, promptly reached out to schedule a visit. Brett examined the furnace thoroughly and managed to pinpoint the problem. He communicated his findings and recommendations to the insurance company. Once the insurance company gave the green light for the repair, I was contacted for the service. The repair involved replacing the furnace. Brett had initially estimated 5-6 hours for the removal and installation process, but he completed the task in less time. The installation was carried out in a highly professional manner. Brett cleaned the area, disposed of the old furnace, and tested the new one to ensure it was functioning correctly. He also checked the connectivity and overall operation of the AC system connected to the new control board. Brett's understanding of furnace repair and installation is quite impressive. His expertise in handling HVAC systems is commendable.

i've called for furnace repair several times over the years and have always been happy with the service. the team is prompt, courteous, and professional. most of the time, they have the needed furnace parts with them, so i haven't had to pay for extra trips back to the shop, which i really appreciate. whether it's been brett, ian, or someone from the office, i'm impressed with their customer service and the quick, knowledgeable furnace repairs. their prices seem fair compared to other local heating and hvac contractors.

here’s the revised review, following your instructions: as always, the service from scheduling to heater maintenance and cleaning was more than what most companies offer and very professional. i suggest homeowners learn about the benefits of their heater maintenance program and support. brett was great! just like every time, they called a day before to confirm. brett called when he was on the way. he even put protective covers over his boots to keep my house clean, which all their techs do. he worked thoroughly on my heater! any doubts about what the techs do or charge are gone with their team. brett, like all their techs, took lots of pictures and videos so i could see everything in my attic, including the ductwork, furnace, parts, and many readings. he said the units were in excellent shape and didn’t need any repairs. this service was included in my annual contract! i highly recommend their techs for heater repair, gas fireplace service, and plumbing. from what i see, the techs are always clean, neat, on time, professional, and friendly. ian, the gas fireplace technician, was absolutely great! he took out the gas logs and cleaned everything. he showed and explained each step he was doing. i will definitely use them again for my gas fireplace cleaning and heater maintenance. all the technicians are professional, friendly, and helpful. every time i need service, they schedule quickly, are always on time, text a reminder the day before, and call before arriving. they also take photos and videos for future reference. once again, we were very happy with ian and their company.

Brett and Ian from Ralph's Best Air Masters did an excellent job restoring our heat pump system. Having resided in Hurst for over a year, we were unaware that we even had such a system. Brett efficiently installed a new thermostat and everything is working perfectly. We appreciate the thorough service provided by Brett and Ian. We look forward to relying on their services for many more years. In a recent update, Ian and his team performed a comprehensive cleaning of our ductwork. They were punctual, fulfilled all their promises, and ensured a spotless clean up. They did an outstanding job. Their professionalism is truly impressive. Appreciate their hard work in maintaining our HVAC system.

I had an entire heat pump system replaced by Ralph's Best Air Masters. I looked at various factors such as unit size, manufacturer, heat pump KW, price, etc. and compared these factors with other local businesses. Ralph's Best Air Masters exceeded my expectations by not only being quick to quote and install but also by going the extra mile to offer additional services. They even installed an extra return inside my home for improved efficiency with my new system, a suggestion no other business made. The technicians, Ian and Brett, were punctual and displayed utmost professionalism. The owner also showed great customer service by following up with a visit post-installation. If you're looking for top-quality AC repair services, this is the company you'll want to choose.

Outstanding Local HVAC Service. I recently bought a 24000 BTU mini split air conditioner heat pump for my family, our first mini split. I reached out to a local HVAC team and scheduled an installation appointment just a week later. Although bad weather caused a reschedule, they kept their promise and arrived promptly at 9 AM to handle the installation. Ian was the HVAC technician who completed the job and did an excellent job, working diligently from 9 AM to 5 PM to finish everything that day. He would have wrapped it up sooner, but he needed to install a disconnect box and replace a circuit breaker. Ian made sure to go over everything with me first, like drilling through the walls and positioning the unit and radiator, and he was very careful with both my mini split and the rest of my home. Not to mention, Ian was incredibly professional, friendly, and dedicated. I have never encountered a more committed home service technician. He was engaging both in conversation and in his work. He treated the installation as if it were his own home, being cautious not to damage anything and ensuring the unit operated perfectly. I also met his supervisor, who was just as kind and respectful, making sure the job was done correctly. One last thing to mention: the day after the installation, we had a small issue with condensation dripping from our unit. I called Ian, and within moments, he diagnosed the problem and provided a solution. It has been working exceptionally well since then. The difference between this service and others in the area is significant. Initially, I reached out to another HVAC contractor, and they were very unhelpful and unprofessional regarding my mini split installation. For me, the quality of service was the biggest value in this job. Since we provided our own unit, the installation was $150 an hour, totaling $1642.21. Would I call them again? Absolutely. Their professionalism and the quality of their work are impressive. My family and I are planning to have them come out again for some plumbing work in the future. In short, if you need HVAC or plumbing services, reach out to this team. You’ll be glad you did!

Ian was the technician who attended to our air conditioning repair recently. He was extremely professional, taking the time to explain the details of the necessary repairs to me. What I had initially feared would be an expensive repair turned out to be quite manageable. Ian conducted an in-depth evaluation, and despite the age of our AC unit, he was able to fix the system simply by replacing a capacitor. After this, the AC system seems to be working perfectly. I was impressed by how considerate and efficient Ian was in his assessment and repair of the unit, and appreciated that he didn't attempt to convince me to purchase a completely new system. I'm grateful for his professionalism and courtesy. My experience with Ralph's Best Air Masters was definitely positive.

We have always had great experiences with furnace repair and maintenance. For years, they have taken care of our HVAC units. Recently, they put in a new furnace, air conditioner, and a zoned system for our two-story home. The installation went smoothly, was finished on time, and caused no problems. Our new system works wonderfully. Before the zoned system was put in, the upstairs would reach around 78 degrees on hot days, but now it stays at a comfortable 67 degrees! The new furnace setup is much more efficient and keeps the temperature consistent throughout the house. Our monthly energy bills have also gone down a lot since the new system was installed. The team is honest, respectful, hard-working, and really knows about furnace repair and installation. We are very happy with the quality product and professional service.

I was in need of a new heater coil and condenser due to a leak in my 12-year old system, so I reached out to a local company to set up an evaluation and quote. They slotted me in for an evening appointment on the same day, but around midday, they contacted me to inform that an earlier slot had opened up due to a cancellation, which I was more than happy to take up. Ian, a key member of the team, arrived at my place about thirty minutes later. He started by measuring the furnace where the heater coil connects, and proceeded to inspect the connections to my old condenser. He determined that a replacement of the copper line was necessary, suggesting a 3/8 inch line instead of the 1/4 inch one on my old unit. Following the assessment, we had a sit-down discussion where he provided me with two options, considering all the requirements. During this time, we also engaged in a friendly chat for about 20 minutes. I found his price quotes to be quite reasonable. Ian confirmed they would return in a couple of days to carry out the heater repair. My experience with this company has been very positive so far, and I anticipate a smooth installation process. I should also note that the service package included a complimentary one-year system check-up, which was a nice bonus. My overall impression of this heater repair service in Hurst is highly favorable.

We contacted Ralph's Best Air Masters for an urgent repair when our AC unit stopped working because the outside fan wasn't running. Even though we weren't regular customers, they quickly arranged for a technician to come out right away. When Ian arrived, he quickly found the problem—a swollen capacitor—and fixed it in just a few minutes. After repairing the AC, he even cleaned the unit at no extra cost. Ian also did several tests to make sure everything was working right and checked some other HVAC components for us. Both the technician and the person who set up our appointment were very friendly and helpful. I will definitely call them again for any future HVAC needs.

I was reaching out to get quotes for a heater replacement. I had not heard of Ralph's Best Air Masters before, but they had excellent reviews. Ian came over to provide the estimate and was able to answer all my questions. This past summer was busy for HVAC professionals, and Ralph's Best Air Masters was no exception. They kept me updated on when they would come to install my new system. Since my old heater was still working, there wasn't a rush. On the day of the installation, Brett and a helper came to do the work. Both were very friendly. I offered to assist, but they assured me they had it covered, and they did a fantastic job. It took most of the day, but when they finished, you wouldn't have known they were there, except for the brand-new heater. They left everything spotless! I chose the 16 SEER A/C and 96% efficient heater. I waited until it got cold to leave this review so I could comment on both the heating and cooling. I'm very happy with the service and can barely hear the heater running.

we’ve had furnace repair work done at our home in hurst a few times now. ralph's best air masters has always given us great service. the owner, ian, even came out himself to swap out our thermostat and made sure our heating system was running right. he really has a friendly attitude and always goes the extra mile. brett is also super polite and takes time to explain what’s going on with our furnace, which helps a lot. we truly appreciate the hard work and attention to detail. if you want honest service and reliable repairs, we recommend this company.

Ian was truly fantastic. I had called several other places for AC repair, and most wanted to charge over $200 just to come out, not even including parts or diagnostic work. When I reached out to Ralph's Best Air Masters, Ian let me know Hurst was a bit outside the usual service area, but still offered helpful advice about what to look for in a trustworthy AC company. Ian had a great attitude, was professional, friendly, and even made me laugh. He looked up my address and decided to come out anyway, only asking for a small extra fee to cover his gas, which was totally reasonable. Ian showed up exactly when he said he would, before 9AM, and explained everything to my partner as he worked. He was very thorough, quickly finding that our air conditioner wasn't pushing out cold air even though it seemed to be running—plus, it was using more electricity than normal and causing small power surges, which really worried me. Ian opened up the unit and discovered a burned wire connected to the capacitor. He replaced the wire and only charged us the normal service call fee, saying he wouldn’t charge for just a few inches of wire. That meant a lot since we were already tight on money from other home repairs. Now, just a few days later, our AC is running perfectly and keeping our house cool. Ian even checked the refrigerant and made sure everything else was working right. I felt so relieved, and can’t thank him enough for going out of his way to help us.

we really appreciate how quickly ralph's best air masters responded when our heater stopped working during a hot spell here in hurst. brett and his team arrived promptly and got our new heat pump installed with great skill and professionalism. the whole process was smooth and efficient, and the price was very reasonable compared to other quotes we received. it's great to see a company that doesn't raise prices just because of timing. we're very satisfied with the quality of work and the friendly service. highly recommend for any heater repair needs!

I had someone out today to do a routine maintenance check on my central air conditioning unit and furnace—I wanted to get both looked at during the same visit to save time and money. Brett, the technician, showed up right on schedule and was very friendly and professional. I had another HVAC person come out before, and this time was so much better. Previously, I was charged for a maintenance check that didn’t seem very thorough, but Brett really knew what he was doing. He used different tools to check the temperature and electrical current, opened up the unit, cleaned it, and made sure all the screws and bolts were tight. During the maintenance, Brett found that the electrical activator in my outdoor unit was old and the activation plate was worn out, which explained why my air conditioner was having trouble keeping up during the recent heat wave. He replaced the old part and cleaned out some fuzz from the unit. Brett also noticed the AC was running too cold, probably because too much coolant had been added before. He explained that removing some coolant would be tricky since my unit is older, so he left it as is instead of doing unnecessary work. When he checked the furnace, Brett cleaned everything, especially the hot plate, and made it easier for me to do future cleanings myself. He also closed an unneeded air intake that was bringing dust into the system, and showed me how to replace the filter in my humidifier. Overall, I feel a lot better now that my AC and furnace have been taken care of. As a homeowner with a busy life, it's a relief to have one less thing to worry about.

our heater stopped working and we needed someone who could handle it quickly, especially since not everyone knows how to service all brands. we called for help, and the technician, ian, arrived much sooner than we expected. at first, he topped off our system to make sure we had heat until he could come back for a full inspection. when ian returned, he did a detailed check and found a leak in the heater. he repaired it right away and got our unit running smoothly again. the service was honest and reasonably priced. we are really happy with the job and plan to keep using their heater repair services in the future.