Appliance Repair reviews in Irving, Texas

Very knowledgeable and professional. Harold recognized and fixed the problem right away

Showed up 38 minutes after the estimated arrival time...no updates on arrival...so that doesn't earn great ratings.

Hard to know how good they are, this turned out to be a simple issue they couldn't fix for me....the problem needs to be addressed by apartment building. But the technician didn't offer any assistance in the way of documenting the problem to help me with the landlord.

Gary was great, he explained what the problems he found and what it needed to repair them. I would recommend this service to any one having lawn mower problem and can not take it to a shop.

Friendly and polite. Educated me on tips for using my washer. Very helpful!

Technician was efficient and effective, kind and courteous. He got the job done and was pleasant to interact with.

AI generated customer service is a joke! Can't possibly resolve issues outside critical thinking of a human representative. Corporate management setting this up is self-absorbed and only servicing for the betterment of themselves! Screw the actual customer in need right? Parts ready for delivery delayed due to AI. Technician didn't connect water line to refrigerator and after I checked. Noticed it leaking. Customer service number could do no help! Called technician direct and happened to come back to fix. I could have left with the customer service number and have Sears pay water damage because AI didn't understand or have this need to return in its algorithm or information to draw from. There is no human customer service persons to reach. 100% A I. Not good. This is nothing but customer disservice!!!!!

Technician was apologetic and as far as I know now, repair is working. But .............

Nope. 1 day later.....Dryer that was installed on the refrigerator was either bad OR incorrectly installed. But fridge did not cool off over night. Tried to reschedule the service call as a revisit, but once service call is completed, AI deletes the service and no way to like it back up as a misrepair. Scheduled new service to have repair already paid for to be done correctly, but new service technician got it as a new service, not as existing service and his stupid AI generated call wants to charge me again for diagnostic repair (already paid for), a new service call (already paid once for that, and a new dryer part (already paid for that!). Now he's stuck here waiting to get that cleared as being linked to yesterday's visit that was botched. Can't go on to next call until AI clears that. He's been waiting for about an hour now for that to happen.

Again! Your AI system is messing with people because it doesn't have the ability within its programming to effectively resolve errors. Will cause me to not use Sears Service in the future. Only way to get results is to take the money away. That's all that management understands.

Oh! And number you provided to resolve service is the same AI generated call service without live agents that messed all this up anyway. Totally useless!!!

Marcus contacted me prior to his arrival. He was professional and shared information that allowed me to make an informed decision about my washer repair.

Micah was excellent. He repaired my water filter issue and a several years old problem no other technician could. Very personable and thorough.

I went through the AI to schedule my appointment, but was no showed by the original tech. Could not get a response from Sears regarding my tech being late as it's all done through AI. There was no option to speak to a customer service representative. Was able to reschedule for the next day. Phillip showed up, on time, ready to work.

But the customer service is so bad I would give this zero stars, but the service tech Phillip was pretty good, but even he can't overcome the horrible AI driven customer service.

Michael our technician was great. He explained everything and made sure I was understanding the process. Thank you Micha for making this a pleasant experience with Sears.

Alberto did a GREAT JOB. he was professional, timely and explained to me everything he was doing. I would highly recommend anyone use him whenever they need the best.

I was shocked that we were able to schedule a dishwasher repair call same day, and on Christmas Eve and it wasn't an emergency service! Robert arrived on time, friendly and knowledgeable. We think it was just some clogged sprayers, but he gave me some things to watch for if the issue returns. Excellent experience all around

I was very satisfied with the service. The tech was polite, clean, courteous and knowledgeable. He fixed my dryer and gave us some tips to extend the life of our appliance. Will definitely use again.

Very professional technician showed up and quickly assessed the problem. After ordering the part he came back and quickly fixed the dryer and even put a new light bulb inside the dryer.

BEWARE: Would hesitate to follow their guidance. After the initial dishwasher repair, it seemed like they took care of it well. However, a separate issue came up only after the first fix and my dishwasher stopped heating entirely. Instead of properly performing the checks after they replaced my motor, they tried to get me to pay another $120 for a different board sensor part to fix. After trying to get an understanding from them, there was no accountability on it. I reset the simple software fix myself with my own research, if I followed their guidance I would’ve paid for a redundant repair on top of what was already a pricey labor repair…

Quick Response

Pride and professionalism

Knowledgable and efficient!

Ismayil was amazing!!!

Kamal was a great tech who fixed our washer! Highly recommend!

Kamal great service and very polite.Will use again if needed.