HVAC reviews in Irving, Texas

They seem very customer oriented. The only reason I didn’t give a 5 star is their communication and follow up is a bit spotty. And I am now going to have to replace the dampers that I bought from them a year ago. Kinda thought those would last longer….

This visit was the maintenance for our heating. Lapolena is professional, personable and knowledgeable He shared with us the the use of the Air Scrubber which eliminates surface and airborne contaminants back into the house along with reducing dust and dander. He proceeded to install same. Our system has been great since we had it installed in 2014. Maintenance is key!

I had technical questions and wanted to dialog with the installers about the their work. One gentleman could not speak English at all. I could not understand the other gentleman on a critical point due to his heavy accent. I had to call someone at Reliant and then at Carrier. Neither could answer my questions. I finally got an answer from AN INDEPENDENT INSTALLER who I wanted to do the the work but couldn't because I was forced to use Reliant to have enjoy the warranty coverage. I value service providers with whom I can effectively communicate. This is critical. Based on this experience, I would avoid using Reliant if at all possible.

Thanks, Bryan Clare! Your thorough inspection of our systems and detailed explanation of our options was terrific! We have information to make educated decisions. You treated us with respect and were willing to answer all our questions. Great customer service!

I signed up with this company because of their track record and a feeling like I wasn’t going to get screwed. I don’t have anything negative to say about John necessarily, but I’m extremely put out with his estimate. Gimmick free? I’m definitely having mixed feelings now. Especially after the ‘winter tune up’ guy said “everything looked really good.” He Even asked when we had the unit installed, because “everything looked new and clean”. This was a
Month ago btw. Ridiculous

I found this company through a couple of different ways. Seeing their vehicles, hearing their ads, but ultimately I made the decision because they are factory authorized with Carrier. It makes all the difference in the world to have someone that understands the intricacies of the system they're working on. My technician (Lapolena) was amazing and got me all dialed in, and now I'm a member of their monthly service plan after moving from a long-term relationship with an another amazing company here in town. The great company I'm leaving just did not have the experience with Carrier like I was hoping for.

Buddy was great. He worked within the time he estimated, was easy to talk to, and left some info about other services offered without coming on too strong. I would welcome him back again.
Also, I didn't pay anything.

I have always had a great experience with Reliant and our fall maintenance/service by Laurentino was no different. He is extremely knowledgeable and graciously answered all my questions. He was very thorough in servicing the inside and outside units and actually did our initial service in the spring after we bought the house. He calmed all our fears the too and gave us options and pricing then as well. He is very precessional, personable, and courteous.

We've used Reliant for almost 5 years to do biannually inspections and maintenance on our HVAC units, and they did a great job keeping them going the last couple of years (it only took a moment of listening to know they didn't have long), as at 15 years old, they were coming to the end of their lives. My wife also appreciated that the reps were never pushy and always honest and transparent.

Sure enough, this spring, they informed us they may not make it through the summer. Allan came to the house and spent a couple of hours going over the different options, pricing, etc. No hidden fees or games, just straight up pricing and options. We pulled the trigger and replaced both units with Lennox SL25s with all the bells and whistles, basically because the price difference between the bottom of the line Lennox - the same basic model as what we had - and the top of the line was worth the difference to us.

As we were shown options, I used the internet to check prices paid by other people using other companies, and Reliant was either at or close to the best prices I found.

Allan said they would come the next day and have both done in one day - and they did. Installed both systems, replaced piping and insulation where needed, cleaned up, and walked us through everything before they left.

I highly recommend Reliant - have them come by for yearly maintenance or major work. I have found them trustworthy and straightforward.

Your technician, Danielle Johnson, just completed a system maintenance service call on my HVAC system. I could not be more pleased with her performance. She was prompt, courteous, extremely competent and very friendly. You should be proud of having such an effective ambassador for Reliant in your employ. If ever I have an issue with my system in the future, I’ll ask for Danielle to respond to my call for help.

Bryan came in and was extremely professional and checked out our system. He was very through with the inspection and didn't try to upset anything. Extremely transparent and even checked a few small things my wife was concerned about. 10/10 job

The promises made by Jeff, the Reliant Owner, on the radio are real. Got two quotes, then called Reliant.
The Tech, Nick. Outstanding. The Sales Rep, Keith, also pleasant, straightforward, and no games.
The result? A new system $3,000 savings!
Take Jeff at his word. You CAN get competent, professional service, WITHOUT having to having to wonder if you got taken advantage of (financially or otherwise)!!!!
Thanks, Reliant Team.

Ricky Gonzales arrived exactly on time to service my 3 A/C units.He is a very pleasant and polite. individual. He performed the evaluation and service of each unit with great care and informed me in detail about the appearance and function of each Air Conditioner.
After finishing the service he gave an extensive summary of his findings. He provided a thorough and competent service. He should be complimented and rewarded for his performance.

Nicholas was nice and polite, but did not perform any service work. He told us that the phone app that takes readings from his diagnostic tools was not working. He said he was not comfortable taking manual readings and, as such, it would be best to reschedule.

We had the best experience with our service technician David! He was kind, courteous, on time and we got way way more service than I had expected to get! We are Hero member and it was a courtesy inspection of our hvac and turned into a full cleaning of the outside ac unit and the inside hvac. He taught us things as a 5 year first home owner, we didn’t even know! I am glad to be in the Hero program and for the service that my wife and I were provided! Customer service is not dead just yet!! Way to go David and Reliant!

Reliant's Danielle Johnson did a great job! She took pictures of all she did inspecting our heating unit and then carefully explained each step so I could understand it. I learned alot about the inner workings of the system. I highly recommend signing up for Reliant's Fall & Spring HVAC checkups. We feel safer and confident that our system is running at its best!

Scottie Baker is far and beyond the best technician that has come to my house. He did a thorough inspection of my system, he took pictures to give transparency on issues, and made expert level advice on steps I should take. He educated me on the product that would be replacing it. Scottie was the epitome of professionalism and expert of his field. Thank you for showing me that this still exist. I want him to come to my house every time moving forward.

I am leaving a review for my mother Marie C. They were in to service on 1/29/26 on Bennington Dr. She is not able to leave a review because she does not have a google account nor a facebook account but wanted to give recognition to the young man who came out to service her unit. Daniel Medina was absolutely wonderful!!!! He gets an A++++++. She was very satisfied with the customer service as usual from your company and will not hesitate to recommend. HIGHLY RECOMMEND the company and tech Daniel Medina

Very disappointed with the system they installed in 2020 completely failing in 2025, and both the high price they charge for "labor" to repair it as well along with it taking well over a month to repair (failed 11/21, attempted to repair 12/10 after waiting 3 weeks for a part, and as of 12/26 it is still not repaired). The warranty covers parts for 10 years but not labor, and strategically for them, their labor rates are for warranty work are very high - charging me between $4300 for repair labor on a system where all equipment/install/everything was $6900 new. See details below:

I purchased an entirely new Carrier HVAC system for our upstairs in 2020 - new AC, furnace, plenums, pad, everything (total price was $6915). That install came with a 10 year parts and 1 year labor warranty. On November 21st of this year (only 5 years old), it stopped working and apparently needed a new outside coil. In spite of being under the parts warranty, they still charged me $2406 for "labor" to replace the coil - about 2 hours of work for 2 people. It also took 3 weeks for them to get the coil, so it was a non-functioning AC until December 10th.

After that December 10th "repair", as soon as I used the "fixed" AC on December 22nd (did not use during 12 days of cooler weather), the system still did not work and now needs a new compressor and several other items, which they want to charge me another $1911 to do that work. They also don't have the parts for that, so those are now on order too and there is no ETA on when my system might be repaired.

So all in all, it has been since November 21st that I had a functioning AC (it is now December 26th), they are charging me $4317 for "labor", and I still do not have any idea of when this unit will work again. All this for an AC that is only 5 years old and the entire system and install was $6915.

When you hear about AC installs, people tell you the quality of the install is just as important as the equipment. I have attached a pic of the extremely poor job they did of installing the outside unit and new pad - it's not centered and hanging off of one side of the pad which makes it more prone to being damaged. If this simple aspect of the install was so obviously sloppy, there is no telling how sloppy the rest of the install was which is probably why I'm dealing with a unit that is malfunctioning after only 5 years.

Jeff Stewart - If you want me to remove this review, I recommend you contact me directly so that we can resolve this issue. Like you, I'm an Aggie. I hope we can work this out.

Ricky was our technician today, he was timely, professional, & polite. We've used Reliant for many years & always have a good experience. Reliant sends a text dos with the technician's name & their photograph. They will let you know what may need to be replaced/upgraded but are not pushy. Highly recommend

For residential and commercial these are the best folks to call