HVAC reviews in Irving, Texas

The installers was very knowledgeable about the job and explained all of the work that would be performed that day. Once the job was completed my home was cleaned and left as they found it. I certainly will recommend Reliant for all HVAC needs.

Scottie came out for the spring inspection and was extremely thorough in getting pictures of the attic ducting that has been causing excessive dust in my house for years. We have always had positive interactions with Reliant and I have never been let down by their techs.

Our service was fantastic. The gentleman who came was friendly and handled efficient. He explained everything and offered some upgrades they’ve developed since Covid to better deal with mold and dust. No pressure at all just available if we want to upgrade.

So glad I switched to Reliant! Had my winter tune up on my system. Mr Dan Thomas returned to my house for the second time and did a great job with his professional and courteous service. He can be my permanent technician!

Mr. Dan arrived I explained what had happened , show he were everything was within 10 min he had found the problem and fixed it he also set my thermostat to were I needed it. He was kind ,knowledgeable in his line of work and very professional . I am so thankful to God for everyone in helping me to get my heat in my house back on. Thank you all so much and have a blessed and merry Christmas

David was great to work with! He was extremely professional and helped us understand our situation. He’s very patient.

Danielle was horrible. She drove to the wrong house, made us go through the phone tag of her claiming we weren’t home, and took another 25+ minutes to get to our house. Not sure how you end up 25 minutes away for a service call. After she got there, she refused to move anything in the attic to service the furnace. Moving things in the attic was never discussed with us prior to the appointment. We’ve used Reliant multiple times, and the attic has never been an issue. So now, the appointment is going to have to be rescheduled - AGAIN. Our original appointment was cancelled due to “high volume” - it was put on the calendar over a month before that. Really bad service all the way around.

Our technician was very friendly and courteous. However it took him over 3 hours to service our 3 units, I suspect he may have been a new employee. I have never had anyone take so long, considering he found nothing wrong with any of them.
We also never received our receipt for the service he performed, so I have no record that he was ever here, except for the cancelled check. Since we just purchased two new AC units from Reliant in the past year, I had hoped to have better service.
I would have preferred to give this review privately to the company, but the only contact I have had with them since the service has been the text to leave a review here.

Received a call from customer service, have hopefully resolved the issues we had with their service, and did finally receive the invoice. Furthermore they sent me a copy of their 20 point checklist for HVAC tune up, so that I can see exactly what services they perform. They explained that they typically spend 1 hour per unit, (we have 3)which to me seems excessive. I would recommend anyone using them for the first time keep that in mind.

Just completed a 3-4 week adventure ending in the installation of a new Lennox HVAC system. I started with interviewing 6 well known HVAC companies. Ultimately I choose Reliant AC. They were in the middle price wise and very patient with me. My installers just finished and went home to get ready for their Christmas Party. I COULD NOT BE HAPPIER. They showed up on time, immediately got to work, including protecting the floors and walls explaining everything to me and answering all my questions and cleaning up afterwards. The whole thing took about 5 1/2 hours. And the new Lennox single stage is so much more sophisticated than my 26 year-old unit. Lots of bells and whistles. I highly recommend reliant air conditioning for your HVAC help..

John was great! He was able to get my a/c unit working and explained the issue thoroughly. I’ve been assisted by John Morales on two occasions dealing with Reliant Air Conditioning and he has been pleasant and professional both times.

Stephen King came to service my unit for the winter inspection and he found some issues with a part that another company installed. He was unable to get the heat to run so I decided it was time for a new unit. He was a great help and decided that he would contact Toby Stanley to provide pricing for a new unit. Toby was very helpful/friendly and provided a good price for the new unit. Everything he stated they would replace in the unit he went above and beyond to make everything right. The technicians Darvin, Kevin and Edwin came a few days later to install the new unit. They did a professional job on the install and were very nice. They also went above and beyond with attic installation and it looks like a completely different attic. Mike Wells came out to inspect the work and found a few errors and reported it quickly to the company and they promptly called to schedule an appointment. Overall if I could give them 10 stars I would. They keep their word and have been very reliable so far. I would recommend this company.

It was my first time using Reliant AC. They have competitive pricing for HVAC replacement. The salesman Craig worked with me on getting my 24 year old clunker replaced with a modern variable speed system that is so quiet you don't know it is running. The installers were courteous and attentive to detail. Inflation has driven up costs but I'm pleased with my investment. Can't wait to see how much I'll be saving on summer electric bills.

I really don't understand this company.

My realtor had them evaluate the HVAC system at a house we were looking at. I spoke with the tech and he gave a good explanation of the needed service / repair. He also recommended that the duct work be replaced. However, he didn't give me an estimate saying that it would be generated by their comfort advisor Toby who would stop by a the next day to do so.

The following day, Toby did stop by, but he left before I got there, telling my realtor that he will call me later. Well he never did. I called him multiple times over several days to get the quote. Twice i managed to speak with him, but both times he said he was too busy to talk with me. After that my calls would immediately go to voicemail and he did not call me back.

I tried calling the main number several times and each time they would promise that either Toby or someone else will call me back, but no one ever did. This was over several weeks so they had plenty of time to respond.

Keep in mind that my realtor paid them a $99 diagnostic charge so why wouldn't they provide the estimate?

I can't think of a plausible reason for this behavior. I don't know why I have to chase after a company to provide them business. The lack of courtesy of a call back and why the would not give an estimate are baffling.

The tech did not try to sell me anything I did not need. Did not even pressure or make it sound urgent to sell me a fan I will eventually need, but not at the moment especially since fall is here. He was also equipped and stocked to replace the capacitor while he was there. Thanks, Louie!

The company was quick. Set up the Appointment online Tuesday evening and they came out Wednesday. They even had an appointment available Tuesday evening, but I chose not to take it. Thanks, Reliant.

Stephen did a great job. I am a person of few words so I would say fast, knowledgeable, and friendly. Only reason for 4 stars instead if 5 is because once he gets the parts and actually fixes the problem im sure I will update my star count!

Dan our technician was very thorough. Found an issue that the other techs didn’t find. Gave us some suggestions to help our HVAC system run more efficiently. Definitely would recommend Dan!

I couldn't have asked for a better experience. Over the years all I've gotten from AC companies is lies and shoddy work. Lapolena provided excellent service and was thorough explaining all the repairs he did. Very pleasant man.

Kevin was great! Very professional and informative. He listened to my concerns and addressed them. Showed up early as well which is always appreciated when you have a 5 hour window.

Reliant systems maintenance and tuneup plans are easy and affordable. They call to schedule Spring & Fall maintenance. No need to remember to schedule the valuable services. They are really good at maintaining or repairing your systems for optimal performance. You get tracking of your service provider once they’re on their way to your appointment.
They will install new systems when necessary with financing to assist with the expense.

Anthony was great, very professional. Reliant proved what their commercials state - another company told me I needed a new unit, priced at $20k. Reliant checked out my system and showed me that everything is working fine.

Air conditioning companies don’t always have the best reputation when it comes to honesty, and unfortunately, we’ve experienced that firsthand on more than one occasion. Today, however, we had a very different experience with Reliant Air. Even though there was no financial gain for them, they took the time to counsel us on how to avoid unnecessary costs with our unit. Their honesty and genuine consideration truly stood out. Thank you, David and Toby, for your professionalism and integrity… you’ve earned our trust and loyalty.