HVAC reviews in Irving, Texas

Excellence same day service. Fixed the problem immediately. David is fantastic if your lucky enough to get him as your technician. Spencer Air is my new forever A/C and heating company. 5 stars all the way. There is a reason they been in business for over 60 years 😁

Ben showed up at our house within an hour of when we called Spencer's. He was friendly and professional. He quickly took care of our issue. Highly recommend. Spencer's and Ben.

Mark called 30 minutes before arrival , gave me time to get my pets put up. He cleared the drain line and showed and explained to me why the line was getting clogged. Will definitely use Spencer again for our ac needs and refer them to anyone who may need ac repairs. Good job! Very professional and on time. Thanks Spencer and thank you Mark!

We have used Spencer Air for 5 years. They installed a new HVAC system in 2020 and do maintenance for same system each year since. We have recommended them at any opportunity. Great service.

Original Review: Their billing process was completely deceptive. I was quoted a firm price of $349 for a capacitor replacement by the technician on-site.

Upon completion, an undisclosed $89 trip fee was added to the bill. I challenged the charge, explaining it was never mentioned. When I was asked to sign the invoice, I refused because the total was incorrect. In response, the technician simply signed it himself on his device. I have this entire interaction on my doorbell video.

A follow-up call with their office confirmed the mistake; the dispatcher stated that she assumed I had already been told about the charge, despite her being the only person I had spoken to on the phone prior to the repair.

A company's integrity is just as important as their technical skill, and unfortunately, this company has demonstrated to me that they cannot be trusted to be transparent with their pricing.
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Response to Business: Your version of events is incorrect, so allow me to clarify the timeline with the facts.

The part your technician replaced was a TONGGFENG CBB65B (30/5 MFD, 440V) dual-run capacitor, which retails for approximately $20. Your initial email quoted a rate of $120 for the first hour, and your technician was on-site for only 48 minutes. Based on your own pricing and the actual part cost, the expected total was around $140. Your email made ZERO mention of any mandatory '$89 trip charge' or the fabricated 'commercial rate' you referred to.

When your technician arrived, it was not to 'diagnose' the issue as you falsely claimed; I had already informed your office that the capacitor needed replacing. He simply quoted a new, all-inclusive flat-rate price of $349. While this was more than double my initial, calculated expectation, I accepted it as a new and final agreement to get my AC working.

The issue, which you continue to ignore, is what happened after I accepted that $349 price. You invoiced me for $438, and when I refused to sign for an amount I never agreed to, your technician signed INSTEAD OF ME, on the customer signature line, without my authorization. The $349 flat-rate price already covers your travel time and overhead; adding an extra $89 on top of that is deceptive, and falsifying a signature to approve it is inexcusable.

This is all documented by your own email, and video recordings of the on-site interaction. This is not a misunderstanding; it is a pattern of deceptive practices.

I will forever use David’s service! He was so efficient and clean! 100% recommend!!

Mark did a great job. He was on time and called 10 minutes before he arrived, and Spencer Air also emailed me a confirmation for the service today. Once he was here, he serviced our air conditioner. Very professional and polite.

Charles arrived at the scheduled time and got right to work checking that my heater is in good working order for the coming cold weather. Very professional and courteous.

This is my first time using Spencer Air Conditioning & Heating. David Cummons was able to solve a complex problem and offer a solution, while confirming my overall a/c system was running correctly. Thank you!

A wonderful and fantastic company! Fast knowledgeable and efficient service. Fair quality prices. Highly recommend.

I called at 8PM and Charles was at my house before 2PM the following day. Great Service. Very Helpful

In today’s 108 degree heat, our AC stopped working! Ack! Called SPENCER AC & tech, Charles Myles arrived in less than 30 minutes. It was a fairly easy fix (condensation pipe clogged) & he reminded me that our scheduled Spring Maintenance was overdue. I’ll be calling tomorrow to set that up! Thank you, Charles!

Justin and all the service tech's are above 5 star!
Incredible service and knowledge.

Super quick fix, but Charles knew what he was doing, AND came by our place at the specified time. No waiting around or anything. AC is working great in the Texas summer thanks to him!

David has serviced our 2 HVAC systems several times in the past …. always arrives promptly at the appointment time and does a professional job ‼️

Spencer Air did a great job installing a new Carrie HVAC system. Justin and Oscar were fantastic. They installed a complete system just a day after it was ordered.

On a Friday afternoon in Dallas in August, my third-floor unit started showing signs it was on life support... which was a problem since both my bedroom and office are on the third floor of my townhome. I called Spencer Heating & Air Conditioning, and within hours they had a technician at my door.

They walked me through the cost difference between repairing and replacing, and were very transparent about the models they offered and what I would actually need for a third-floor unit that has to stand up to oppressive Texas heat. I decided on a new unit, and even though it was after 5PM on a Friday, they still managed to schedule an install team for the next morning.

The crew arrived promptly at 8AM on Saturday and had the new unit installed, and the old one removed, by 12:30. The process was smooth, professional, and truly white-glove from start to finish. The new unit is working perfectly, and I couldn’t be happier with both the service and the customer care.

If you’re looking for an honest broker with top-notch customer service, I highly recommend Spencer Heating & Air Conditioning in the Dallas area.

Worked with this team for many years and have had several good experiences with them. However, Justin's knowledge and experience to resolve the concern in less than 30 minutes was next level.

I called Spencer, on 5/20/25, and requested help due to an error code appearing on my AprilAire 8140 ventilation system that's connected to my Carrier Unit. Spencer's Technician did not care about the error code appearing on the LCD of the Controller, in the atti,c and instead stated that I needed 2 lbs of more refrigerant in the condenser unit outside the home. The Technician gaslighted me that I was misreading the "E2" error code on the AprilAire Controller LCD screen. See the attached image. He insisted that it showed "23" and not "E2". He charged me $467 and left. I looked up "E2" for AprilAire 8140 and discovered the manufacturer manual AND a video discussing the "E2" error code. I called Spencer's number, reached Rafeal, and explained to him that the HVAC system problem was NOT resolved. I still had the SAME problem as I had BEFORE Spencer came and charged me $467. Rafeal assured me that a Spencer Supervisor would return my call in a few hours. I waited two hours. I called Spencer again and Henry reassured me that a Supervisor will call me in the morning on 5/21/25. When I did not receive a call from Spencer, I called again. Christi rudely passed my call as I was speaking to Tammy who said that Spencer Management would review what happened and call me back. Five hours go by, my problem is NOT RESOLVED, Spencer did NOT offer to refund me the $467 nor send a qualified Technician to my home to fix the problem. I called to find out why Spencer is not offering to refund me nor resolve the issue. Christi said that Tammy went to lunch and when she can, she will call me back.
I am SHOCKED at the LACK of INTEGRITY and Workmanship. I do NOT KNOW why Spencer's Technician added more refrigerant and gaslighted me about the AprilAire 810 Controller Error Code on appearing on the LCD. Too much refrigerant line pressure can damage my condenser. It's only 4.5 years old. I am ANGRY! Not only was the "Service" TERRIBLE, but the Technician MAY have damaged my condenser AND abandoned me with "E2" Controller Error Code and WAY TOO MUCH HUMIDITY in the home. I had to buy a dehumidifier to address it and call around to find an HVAC Repair Service AGAIN and START ALL OVER while I am out $467 due to Spencer. THAT IS HIDEOUS AND UNETHICAL!!!!

David showed up within the scheduled service window. He was friendly, and went straight to work in troubleshooting my issue. He was able to get my system running again, and explained to me the issues he was seeing. He explained the next steps should the issue return.

Thank you so much for David he really did his job. He really told me my AC needs a thermostat and then is that true thank you so much. God bless you.