Landscaping reviews in Irving, Texas

I have no idea if this company is good at what they do, but their advertisement methods are obnoxious. The guy placed their advertisement over the peep hole of my front door when I didn't answer the doorbell. The way it was placed seemed unlikely to be an accident and appeared purposeful. If an employee acts this way while passing out flyers to potential customers, I want nothing to do with the company who employs him.

Service has been great, Ashton has done a great job with our lawn. They do a really good job communicating about what is being done and what we need to do to achieve maximum results. Will for sure continue using them going forward

I purchased Gecko service on January 13,2026 and they did my first treatment on January 16,2026.
I appreciate Angel,the service tech,professionally and dedicated to taking care of my lawn and I forward to his upcoming visits in 2026.

Review: Warning Regarding Customer Service and Billing Issues
BEWARE of this company's lack of customer care and poor communication.

I must strongly caution prospective customers. This company repeatedly demonstrated a complete disregard for customer satisfaction, leading to a frustrating experience involving missed services, poor communication, and inaccurate billing that resulted in a collection notice.

Key Issues Experienced:

False Claims of Service: The company claimed to have serviced my yard, despite having a locked gate and security cameras that confirmed the service was never performed.

Misleading Communication: After multiple complaints about weeds, a manager finally reviewed my yard, admitted it was full of weeds, and stated he would schedule revisits until the issue was resolved. I took this to mean the necessary follow-up care was scheduled. Instead, I was billed for three separate service visits before the weeds were gone.

Managerial Contradiction: When I called about the billing, the manager contradicted his in-person promise, stating he had only scheduled one revisit and that I was responsible for calling back for any additional necessary services—a detail he never mentioned during our in-person discussion.

Billing and Account Closure Nightmare:

The manager offered to remove one service fee. I paid for the remaining two services and requested that my account be closed immediately. I was assured this would be handled.

Two weeks later, I received another bill. When I called back, I found the agreed-upon credit had not been applied. A young woman on the customer service team was finally able to correctly credit the account.

I later received a final bill stating I owed $6.02. I called immediately and was assured the matter was resolved and would be handled on their end. Less than three weeks later, I received a delinquent account notice from a collections company for an inaccurate balance that should have been resolved weeks prior.

This experience highlights severe deficiencies in service delivery, management accountability, and basic billing accuracy. I do not recommend this company to anyone and believe this "family-owned business" does not care about its customers.

Emmanuel from Gecko Green did an excellent job with my tree and shrub application! He was professional, knowledgeable, and took the time to explain what he was doing and why. You can tell he really cares about the health of the plants and making sure everything is done right. My landscape looks great, and I really appreciate his attention to detail and friendly attitude. Highly recommend Emmanuel and the Gecko Green team!

Paul from Gecko Green does a great job on our lawn. It looks great two years running now. Today’s service will prepare our front and back yard for the upcoming season for our pets and small gatherings we have. Thank you.

We’ve been with GG for about 2 years now. Our yard looks great. Their communication is wonderful and we’ve been really happy with our service. Our recent tech, Ashton, went above and beyond to respond to some of my questions before he serviced our lawn this week. He really knew his stuff!

Paul was a very conscientious service man. He explained all about today's treatment, provided thorough covererage with the products, and summarized what to expect through the end of the year. I appreciate Paul's integrity.

Spent over $1,000 in a year with zero improvement. My neighbors take care of their own lawns and they look far better. This company is more interested in upselling services than actually fixing your grass.

I am writing this review on behalf of a family member. My aunt and uncle had Gecko Green for their lawn care and saw good results. They where friendly and the service technician was polite and informative about lawn issues and how to fix them.

But what really was impressive was the care they showed after my aunt had to cancel the service after my uncle passed away due to having a tighter budget. They canceled the service with no hassle and sent cookies with a very caring note to my aunt. Losing a spouse is difficult and having to then deal with the financial side of it all makes it worse. But Gecko Green showed compassion and care during this difficult time that no other companies would think to do. I highly recommend this company because they go above and beyond and few businesses do that anymore.

My tech Stephen was knowledge courteous and professional. He took the time to set proper expectations with me. Looking forward to working with Gecko Green. Will update with results.

Ashton is very knowledgeable technician that has a great personality. I can definitely assure anyone he loves his job and is very passionate about doing it!! Keep up the amazing work Ashton!!😀

Stephen was and has been in the past very professional and friendly when providing services for me. It’s pleasing to see courtesy extended to his customers. He has been willing to stop and discuss any lawn issues I wanted to discuss.

Disappointing Experience – No Visible Results Despite Professional Service

We truly wish we could leave a more positive review, but unfortunately, our experience with Gecko Green Lawn Care has been deeply disappointing. While the technicians who visited our property were courteous and professional, the product and promised results fell far short of expectations.

We were assured that our lawn would become the greenest in the neighborhood. Despite following watering guidelines and having a fully operational sprinkler system, our yard continues to struggle with brown patches and persistent weeds. We voiced our concerns to both customer service and the technicians after each visit, but were repeatedly reassured that visible improvement was coming. Unfortunately, that improvement never materialized.

After investing $420.00 in this service, we saw no benefit. In fact, our untreated neighbor’s lawn looks healthier and more vibrant than ours. We have documented our lawn’s condition with timestamped photos following each treatment (1st: 03/05/25, 2nd: 04/04/25, 3rd: 05/08/25).

We strongly believe in paying for quality service—but in this case, we did not receive it. We are asking Gecko Green to stand by their satisfaction guarantee by either issuing a refund or taking action to correct the situation. Fingers crossed—we will update this review if the company responds appropriately.

De Niro came by for our first service and he was outstanding! I forgot and didn't leave the key with my wife for the lock on the fence. He was very accommodating and got the backyard done.

Will report back in a few weeks on the overall work of the company but so far so good.

I do not enjoy leaving negative feedback, but in this case I feel it is necessary so that others can make an informed decision.

We signed up with Gecko Green Lawn Care after a very persuasive sales pitch that honestly made it sound like our yard would turn into the garden of Eden. I had recently leveled our lawn and was really excited to see the patchy areas fill in. The salesperson confidently told us that within 1 to 2 services we would see a big improvement. After a full lawn treatment and a liquid aeration, we saw absolutely no improvement, and in some spots, the grass actually looked worse. I understand we are heading into winter and some decline is natural, but what we were seeing just did not match what we were promised.

Communication was a major issue. Services were scheduled without our approval, and we only found out via a text message right before a technician arrived. By the time Alejandro came out for our third service to the property, we were already pretty unhappy with the results. Thankfully, he was fantastic. He took the time to listen to everything that had happened, walked the yard, and explained that given the recent leveling, he would have taken a different approach and likely recommended a manual aeration instead of liquid. He was professional, patient, and clearly cared about doing things the right way. If I had stayed with Gecko Green, I would have wanted him as my regular technician.

When I later reached out to customer service, they did offer to have a manager come out and inspect the property to decide what to do next. I appreciated that offer in theory, but I am a full time software developer with very limited free time, and I did not want to start the process over again and explain everything to yet another person, especially after their own service representative Alejandro had already laid out a thoughtful approach that he said should lead to the results we were hoping for.

Unfortunately, the company itself still did not match Alejandro’s level of care. No one followed up after he said he would update the notes. I had to call, leave a voicemail, wait, and then call again to finally speak with someone. When I asked them to at least get my lawn back to the condition it was in before their treatments, they had no flexibility and would not offer a complimentary service to make things right. In a new build neighborhood, we have had plenty of salespeople come by, and many other companies have delivered both good service and good results. Gecko Green just has not been one of them for us. I am glad others seem to have had better experiences, but this was my honest experience, and I hope that by sharing it, I can help others make an informed decision before signing up.

With services like this, sometimes you win some and you lose some. In our case we feel like we lost, but I truly hope Gecko Green uses this feedback to improve their communication, follow through, and overall customer experience moving forward.

I’ve been working with LUSA for over a year, great group of people, highly recommend!

Great communication from the Account Manager, George. He visits my property regularly to insure that I am happy with the service his crews provide.

Landscapes USA is my go to landscape company in DFW. Transparent in costs of services and the team follows through on projects.

Our company has been using Landscapes USA with multiple properties and have been extremely satisfied. Great communication, pricing and customer service above and beyond. George, our manager has been excellent to work with. Highly recommend this company

Buen trabajo