Home Services reviews in Katy, Texas

Alia and Kayla did a fantastic initial cleaning. They were very pleasant and respectful of our home and family. We will be using Maid in Katy going forward. They did a much better job than our previous cleaning service company. Thanks Michelle, Alia and Kayla!

We’ve been using this maid service for a few months now, and I can’t say enough good things! Alia is absolutely fantastic — professional, thorough, and always leaves our home sparkling. The once-a-month cleaning schedule is perfect for us and keeps everything fresh without any hassle. Text reminders and time updates are wonderful. It’s such a relief knowing we can count on their consistent, high-quality service every time. Highly recommend!

We have used Maid in Katy for several years and they have always been fantastic! They are very accommodating with schedules and easy to communicate with - I know anytime I need to get ahold of them, they will respond very quickly! Destiny is trustworthy, consistently on time and does a great job with our bi-weekly cleanings. We definitely recommend Maid in Katy for anyone looking for cleaning services in the Katy/Fulshear area.

Response to owner:
My review is not unfortunate. It's a reflection of poor experience I've had. What I learned from my conversation is that the team you send to do the initial cleanings are the ones who have the"winning "training. When I asked if I can get those girls to come back to clean my home I was told they don't do recurring cleanings . So I was left stuck with girls who don't know how to make a bed or wipe down a toilet. My home was not cleaned in accordance to my agreement. There was no effort to correct any of that or compensate me for the lack of quality. I looked at your reviews majority of them are from the initial cleaning which is a great service from your best workers. It's the recurring cleaning that's the issue because of the poorly trained staff you send. I'm happy to no longer waste money with your company and encourage others not to do the same.

Original Review:
Doing business with Maid in Katy started off really good and then quality got extremely poor. What I expected was quality cleaning in accordance with my agreement. What I received was : poor communication, dirty dishes being put in my clean dish rack ( why do this?) , countertops not being wiped off, trash left on the floor behind the trash cans, smeared mirrors, rings in the bathtub, toilets not wiped down properly, and poorly made beds. I literally had to show one of the girls how to make a bed( Wow!). No offer to correct anything or compensate me in any way were made. What's the point in hiring a cleaning service if I have to clean after they leave or show them how to do things?

They send their best team to do the initial cleaning to get you excited and locked into an agreement. After that you get people are unskilled to do what they are hired for. When I brought this to their attention along with concerns about lack of communication regarding fees. I was treated rudely and dismissively. I do not recommend this company unless you don't mind cleaning up after them or hovering over them to ensure they clean well. Hiring a company should be stress free and seamless. This what I experienced and was a waste of money.

We first hired Maid in Katy through a holiday special, and the experience was so good that we immediately signed up for bi-weekly cleanings. Jashlyn is wonderful. She consistently goes above and beyond. When she returned the following week to finish the remaining rooms, she had extra time and chose to clean our kitchen again without being asked. That level of care really stood out.
She is thorough, kind, and easy to interact with. She even takes time to pet our cats when she’s here, which we love. We are very happy with Maid in Katy and especially with Jashlyn’s work.

Wonderful experience from start to finish! My house was cleaned very well for a reasonable price. The cleaner came in on her Saturday off to help prepare my home for guests. Thank you!! Another happy customer.

Our experience with Sunrise Maids was exceptional. Martha did a fantastic job and worked hard to be sure we were satisfied and we certainly were. The customer service from Adam, the owner, and the cleaning service from Martha was excellent, and we will definitely schedule again. Nothing but high recommendations for Martha and Sunrise Maids!

It has been my experience in the past that finding someone that knows how to clean isn't really the issue.. it's finding reliability. I like a good structured schedule so I can plan/rely on my schedule. With that being said I have only had one cleaning (my first cleaning) with Sunrise Maids.

They arrived around the time they said that they would be here and got to work quickly. They were in and out in about 3 hours and they did a pretty good job with putting things back to where they picked them up from. I usually expect a learning period for house keepers to learn how I like things in my home and slowly start showing them how I like things.

So far I have enjoyed my experience!

Sunrise Maids are a SUPREME cleaning service. The rating is 10 stars out of 5. Excellent management of customer service. Quality cleaning at a reasonable price. Prompt communication with pleasant & trustworthy staff. We engaged this company from New York for a Richmond, Texas residence. The experience was overwhelmingly efficient. Extremely Satisfied. They exceeded our expectations. Do yourself a favor and hiring them. You will be pleased for sure. Simply Amazing!!! Worth every penny.

Had an excellent experience with this cleaning service and would highly recommend them to anyone looking for top notch cleaning. The cleaning team did a very thorough job. My space looked amazing after. Will definitely be using their services again in the future. Highly recommend!

Sunrise Maids cleaned my house thoroughly. Adam was very kind and informative. The ladies were very efficient and detailed. Going forward I would use Sunrise Maids more often to clean my house. I recommend this company!

We were extremely pleased with this service. The ladies were very professional and kind. They took their time and made our home look amazing. The owners are wonderful and really paid attention to what we were looking for in a home cleaning experience. I highly recommend this company for your cleaning needs.

I closed on a 1500 sqft home and sunrise maid did an excellent job cleaning and getting it ready to move in. Very happy with the professional service and they even folded my bath towel and hung it back up, just like in a hotel. Nice touch. Thank you!

We had just moved in to our rental and the house was not well taken care of and very dirty. The two ladies that came (sorry did not get their names) did an amazing job. Very appreciative and thankful.

We had Sunrise Maids out for a deep clean at our house. They did a fantastic job and were incredibly thorough. They took their time and had us check to make sure we were satisfied with everything before leaving. All at a fair price. Would definitely use again and highly recommend!

The ladies did a nice job on pretty much everything we asked for. Bathrooms really sparkled.

I recently hired Sunrise Maids for a deep cleaning of my home, and I'm thrilled with the results. The team arrived on time and was incredibly thorough, leaving my kitchen and bathrooms spotless. Adam (owner) makes the hole process incredibly easy and fast, attending to all my requests. The staff was friendly, efficient, and exceeded my expectations. I highly recommend Sunrise Maids for anyone in need of a reliable cleaning service!

-

Sunrise Maids are extremely professional, fast and do a fantastic job. Adam was very professional and kind hearted. Melissa was outstanding. Couldn’t have done better myself. In fact, she passed my standards by far and I am very impressed with her. She really cleans very thorough. Absolutely love her. If you have any issues Adam gets right back to right away. I strongly, strongly recommend this company for any cleaning services you may have. I didn’t notice but Melissa left this on my toilet paper holder. WOW awesome. If I could give ten Stars I definitely would.

First time using Sunrise Maids and I was very happy with the service. Owner was quick and easy to communicate with (and flexible with our shifts in move out date). The team that arrived was punctual, friendly and did a fantastic job with our move out cleaning. Would definitely recommend them!

The employees were extremely nice. They worked hard and efficiently. Our house looks great and smells clean! I highly recommend Sunrise Maids for home cleaning services.

Wow ! Outstanding service from Sunrise Maids! Each time I get service I’m just jaw dropped at how spotless and how detailed the cleaning is. Lots of extra touches! Better than competitive pricing and Excellent customer service and management(Adam) who responds super quick to any inquiries! Sunrise offers flexible scheduling and competent overachieving trusting workers like Martha! I’m recommending to all my friends and family !