HVAC reviews in Katy, Texas

Thank you for your assistance in answering all my questions.
You made my decision very easy.

Is very professional , help me and professional

They have friendly service, well stocked and helpful, also great pricing.

No help at all. I'm surprised they know how to find the parts they have. I've never been to a supply house that couldn't tell you anything about what they sell.

Rude ..they don't know about customer service ...

Justin has always taken care of everything I have ever needed. The staff is friendly and the store always looks clean.

Never had a problem with these guys. Have used them on several occasions for parts and equipment I could not find anywhere else. I am a Licensed Contractor.

Great customer service very helpful in Katy.Jason made sure I got what I needed to do the job right.

Justin and Brandon are great guys! They both know the business very well. Never an issue at this location. Keep up the good work!

Not helpful at all. I had an old capacitor that did not have the marking on it due to rust. I took all the specs of my 3 Lennox AC system with me and was going to buy capacitors for all three units. The guy behind the counter spend two minutes typing on his keyboard and said he couldn't help me and that need to call Lennox because they were not a Lennox shop. I went to the next closes place and the person behind the counter actually applied some effort and helped me figure out the capacitors that I needed. The second place was not a Lennox dealer either they just put some effort into the process and took care of the customer standing in front of them. I wasn't a big sale but I ended up buying a motor and 3 capacitors and spend north of $450 with PartsCo on HWY6.

Staff is knowledgeable and friendly. The branch level employees really go the extra mile to take care of their customers.

Used to be a good place to come too and I wish I could give him higher than 1 star but they don't sell to the public anymore. I can understand not selling stuff that requires EPA certifications, but a bottle of pan tabs or a multimeter?

I am a licensed HVAC contractor and a Johnstone Supply customer for over 20 years. I have always received great customer service from all of Johnstone Supply branches. I just want to point out to the negative reviews Johnstone Supply clearly indicates wholesale only with no sales to the general public.

Great service good guys. business as usual.
Special note for the other reviewers.
This is a HVAC supply house for licensed professionals. If you are a homeowner do not expect them to diagnose your HVAC system or tell you what parts you need. They are not obligated to sell parts to you. Especially if you have no idea what you are doing.

I've never had a problem with the guys at this location BECAUSE I'M A LICENSED CONTRACTOR. Johnstone Supply only sells to licensed contractors. If you are a homeowner, then you need to call a technician to service your air conditioning equipment. It's not the job of the guys at the parts house to diagnose your equipment's problems for you.

JOHNSTONE SUPPLY OF KATY AREA you Have one employee that needed help how to respect any customer that enter your store.. Your place do not deserved to be called 'PROFESSIONAL' If not all customer are welcome and not treated right.. I would like to post a picture of him here since he does not want to show or give his name but let me respect him as I want him to respect my husband.

friendly customer services, very quick and swift to respond. They will get you just what you need, I've never had a problem purchasing here.

My husband purchased a part for our broken A/C unit. The employee who was helping him sold him the wrong part. When we went back a few days later to get the correct part, a second employee asked the same questions as the employee who sold to us the first time. This time they recommended something different and we were sold a different part. How unprofessional that they will not refund for the unused part that THEIR employee sold us said we needed based on the specifications we provided. It’s no secret that these are hard times. Now we have spent double the money and will likely never get the full amount we paid for the wrong part. We will not support this business again.

I've never been disappointed visiting Johnstone Supply Katy. The manager and sales guys are quick to take care of customers. They're familiar with their products and make great recommendations.

I purchased a motor for my AC unit and the employees that helped me were super knowledgeable! First time homeowner and have never replaced any hvac. But Justin and everyone else that helped were easy to work with and helped me find the right part when I was about to buy the wrong one!

I want to thanks Mr Ryan smith he was very helpful even was already close he help me with the part I need ,thanks we need more people like him , I like this location on Katy . 👍🏻