Plumbing reviews in Katy, Texas

I really want to like this company but they are making it extremely difficult. I've had several experiences with them now. The service is good. Wait times are minimal. My problem with them is the cost I've been charged for everything. I needed a new 50 gal. tank water heater, that was $3200. The plumber installed what he said was N expansion tank. That was almost $300 and after looking at it has absolutely no way possible of doing anything except hold air. Another one their plumbers came and looked at it and removed the atrocity and told me they would send me a refund check in the mail. Check hasn't ever come. Then there's the recent time I called them because the upstairs AC drain line was clogged in draining into the two upstairs bathroom sinks which were about to overflow. The plumber came out and went upstairs and snaped the air conditioning drain line. For that he charged me almost $800. The AC drain line is about 15 feet long. Another plumber came out because the water heater wasn't heating. The said that he was going to bring up the fact but I was charged $800 to clean an AC drain line. Never heard anything back from that. I'm a recent leg amputee and in a wheelchair. I don't say that because I'm looking for sympathy or to lessen my charges. But I can't go in the attic and maintain a clear ac drain line. Not only that I've been in the hospital and off work for a few years now. I don't have money to burn. I feel like I've been taken advantage of.

As a company they were very responsive. The technician, Troy, provided all options available. Discussed the priorities. Most important he made me feel comfortable making my decision. I will recommend and use them in the future.

Marshall provided excellent service! He was very knowledgeable, reliable, and professional. Would give 10 stars if I could. Leo did a great job as well! The Katy Plumbing Company front office staff were courteous and easy to work with over the phone. Highly recommended for services!

Excellent service. We had to use after hours to replace a water heater that was leaking and they were incredible. The price was very reasonable and I honestly mean that in the best way. The people went above and beyond. I was informed who would be coming, the time and I was shocked that it was not just evaluated but also fixed in the middle of the night. The staff was just so kind and helpful. They explained everything to me and made sure I understood. I would not hesitate to use them again. Strongly recommend their services.

Manuel and Kevin were very professional and a delight to work with. Although the manufacturer of the manifold massed up they both went out of their way to make them right. I am very happy with the work they did
The issue I have is the lack of communication from the office and customer service departments. I didn't get a call on when they were coming out, just a text but not a confirmation as I've been trying to coordinate the repair with the delivery with my washing machine. I also called to complain about the fact that the manufacturer did not make what was asked and nobody called me back. I felt I deserved a discount. If you see the attached picture you can see that the manufacturer made 2 blue sides.
I would highly recommend Manuel and Kevin but don't expect any help from customer service.

Ryan is an outstanding plumber. From his excellent customer service to his impressive knowledge and skills, everything about his work was exceptional. He truly went above and beyond to make sure the job was done right. He took the time to explain every detail and answer all of my questions, which I really appreciated. It was clear that the job wasn’t just about money to him, he genuinely cared about providing quality work and making sure I was comfortable and informed throughout the process. I highly recommend Ryan to anyone in need of a reliable and professional plumber.