HVAC reviews in Magnolia, Texas

Love our Minisplit for our sunroom here in Texas. Great company to work with and appreciate the knowledge shared with us that we would have never known. Basically, keeping it on at all times based on the room it is located. Many more tips as well. Highly recommend!

Excellent, excellent, excellent. That’s all.

Their customer service is excellent, knowledgable and would highly recommend their service. Thank you!

The way service should be. Gary and Becky are fantastic

Called twice over two days. Never returned either call.

They were great when my parents needed a new unit, very fair prices, and honest.

Gary Duke at Tomball Mechanical has saved us on many occasions. Probably the most honest HVAC guy out there. In our neighborhood of about 4000 homes, when someone on the neighborhood Facebook page asks about an air conditioning repair service, about 90% of the responses come back for Tomball Mechanical.

I had a similar negative experience to one of the reviewers on here. My issue hasn't been ongoing for months, but it has been a week. A service tech came out to the house, improperly diagnosed the problem and we keep getting rescheduled. Once due to a "scheduling miscommunication" and now we have not heard back from anyone at Tomball Mechanical for several days. My experience can be summed up as follows: paid for a service call, issue was improperly diagnosed and we have been completely ignored since. I guess once you pay the service fee, they don't care to actually return to properly do their job. Lesson learned, there are lots of A/C techs/mechanics in the area. I will be using someone, ANYONE, else in the future. My suggestion would be to avoid them if you have other options.

We had our air conditioner replaced and the service and professionalism of everyone associated with Tomball Mechanical was outstanding. I enthusiastically recommend and endorse them.

Had a great experience working with Becky and her husband. Very professional and honest. Fair price and will definitely use them again. If you are looking for honest and quick this is your company.

We have started using them for our heater and A/C needs just this past year. On the coldest day of the year, our heater went out. They came within 2 hours, ran diagnostics and determined it was a dirty vacuum line. He cleaned it out and had my unit running 10 minutes later. All he charged was the service fee of $87. He could have easily made up something and charged a whole lot more. Our second experience was today our outside A/C would not run. Called them at 10 pm at night and they came by 10 am the next morning. Determined it was a bad capacitor and had me cooling the house again in 10 minutes. Total charge for parts and labor was $87. Again could have easily gouged me for something I didn't need and I wouldn't have known the difference. Will definitely call them again for future service. Most other folks in our neighborhood use them as well and have given them good references. That is how we found out about them.

I purchased a home in September 2013 and the AC went out in October. I contacted Tomball Mechanical because they were who the previous homeowner had used to install the new system. They came out and told me what the issue was and then macgyvered it so it would cool until they could order a new part. We didn't hear back from them.

Luckily it was cooling down and we didn't have the AC on. When it started to get warm again in March (I think March), we contacted them again to let them know it was STILL broken. Gary came out soon after to fix it only to tell me they still had not ordered the part they told me they needed. He said he knew it was still broken but wanted to "wait until it got warmer" to fix it. He then did something to fix it in the meantime, and went on his merry way. I was contacted my Becky (I'm guessing the receptionist or manager) via text (never called) and was told when her crew could be here to install the coil a few weeks after Gary had come out. I have the same set schedule every day, I get off at 2pm and am home by 2:30...3pm at the latest. I had contacted them once and told them I had to work late and was informed they had a job after and could not longer come to my house, no problem, I was the one that had to reschedule. I didn't hear back from them for weeks. I was then told they could be at my house at 3pm to fix the issue and it would take an hour and a half. By 3:40 I contacted Becky asking where they were and she said they would arrive at 4pm, an hour late. I had to cancel because I had a doctors appointment at 5pm.

I have tried to contact her twice to see when she could set up for her crew to come fix this issue stemming back from OCTOBER and she told me they would not help me. Apparently my labor warranty had run out before I had even purchased the house, which no one had told me. I would have gladly paid for labor if I was informed, but once again, was not.

She then texted me telling me that my schedule is not flexible (even though I have mondays off and am home every other by 3pm) and that "being an hour behind schedule is not bad." Not only that, but then told me the PRIVATE health details of one of her clients so that I would not be upset when they were an hour late. I told her it was none of my business who her clients were or what they were personally going through, but apparently she thinks that is public knowledge.

I will never use them ever again and will make sure no one I know ever uses them. I would have been more than happy to pay for labor, but was not told I had to. The issue with my AC should have been fixed back in October when it first broke, but for some reason was not. This should not still be going on 8 months later.

Please learn from my mistake and never use them. Find someone else who will value your time and not tell other clients the details of your personal health.

It’s rare to find a service provider of this quality. Becky handles the scheduling seamlessly and Gary is always on time, never attempts to upsell, and is one of only a few service providers I trust completely. Have utilized their service for years. A few years back on July 4th my elderly neighbor lost a/c service. Gary came out that day and fixed the issue. They are the best in the biz.

I have been using Tomball Mechanical for years. Becky and Gary Duke are the owners. Calls are returned in a timely fashion! They are trustworthy, efficient and reasonably priced. They’re the only company I will use.

I was referred to Tomball Mechanical by a friend who has been using their service for a long time.
They are quick, honest and very reasonable with their prices.
I am a recent widow and Becky was so kind to help me. Gary arrived the same day my A/C went out and did a complete exam on it. He said the Terminal was blown and it could not be fixed. My home warranty company assigned an A/C company to check it out and they never called on the day it went out nor did they call anytime after that.
I gave permission for Tomball Mechanical to complete the work and they came back on Monday morning and were done by 1pm.
This company is totally excellent to work with, they are not like other companies that give you the shuffle and charge more than needed.
They are very upright and honest.
C. Salinas

You couldn't ask for a better & more experience guy than Gary. Becky made sure that appointments were met in a timely fashion Gary went over and beyond our expectations. He saved the day by pulling out our air-handler and install a furnace so our generator would work properly. And, stored our air-handler to sell later to a loving home. That eventually happened and they sent us a check. I would not let anyone else work on our system. Exceptional company... good folks. Carolyn & Fred

Prestige is amazing! The builder in my house royally screwed up my air conditioning unit, major problems every few weeks with it shutting off, not working, overflowing etc. Prestige came out and looked at it diagnosed the problem and offered a few solutions to fix my problem. They were honest and did a phenomenal job. I would recommend them to everyone!!

They got us on the schedule ASAP. The technician was friendly, knowledgeable, and on time. He took the time to explain everything and it was just overall a great experience during the hot summer.

Needed to clean out my dryer vent. So I called Prestige and they came out with in a hour! Dennis was knowledgeable, and very helpful. With 30 years of owning the house, never thought to clean it. Prestige saved my house. Will be recommending them in the future. Also set up my grandparents a visit too. Thanks Dennis & Prestige for all the quality service & customer experience!

I used Prestige for HVAC install and maintenance at two of my homes and have always had a good experience. Their technicians and managers are very organized. They are reasonably priced and willing to work with varied budgets with honest opinions about the quality of products you'll be getting.

It's a pleasure to comment on a very recent experience we've had with the Prestige A.C. personnel. My daughter, who lives in North Houston, called me stating her downstairs A.C. unit was out. Although I have a functional knowledge of residential systems, I live out of state. As such, she summoned Prestige for assistance. The timely response, technical diagnostics and the suggestive repairs were spot on. The service manager Michael's subsequent intervention and systems discussion was unique and much appreciated. Finally, a very good installation performed at a very reasonable price. I have no reservations recommending this crew and company to family, friends or associates!!