Reviews of local pros in Mesquite, Texas

Robert and Sons is an exceptional company! Very honest and professional. They have serviced my A/C and Heating on several occasions and it has always been quality work! Hector arrived promptly today and did an excellent job! I have heat again! Thank you Robert and Sons!

Hector came to my house to repair my AC. He was very friendly and familiar with how to repair air conditioner. He was able to repair our unit even though my insurance did not cover the cost. Thank you Hester for a job well done!!!

They were wonderful. I’ve had several issues between my two units recently and they have come out sometimes same day if we needed them too. They fought for us repeatedly when having issues with Home Warranty. Every person who has come to my home has been exceptionally professional, prompt, and knowledgeable. Doris who works in the office is amazing too. Even with all the issues going on she was professional, available, and overall awesome.

I was given a time for them to come between 11-3. Hector was here a little bit before 11. I was also called to let me know he was on his way. Took him no time to get me fixed right up. Now I have A/C upstairs once again. Very efficient and effective.

Robert & Sons was assigned by my Home Warranty Company after I submitted a work order for several issues noted by another Company in Forney during my winter inspection. The Company documented several problems, which would have cost me anywhere from $1100 to $3500 for a new furnace without warranty. I informed my warranty company of the issues documented. Robert and Sons contacted me the this morning and came out within hours. Could not have ask for better service. Tom, the Tech, arrived, followed all safety protocols and even wore booties. He performed his inspection of the said issues and discovered there was NOT any issue with my heating system. He even tested the capacitor and also cleaned the flame sensor, which both were not done by the previous company. He cleaned up after himself and gave me a few pointers on being energy efficient. I am truly pleased with the honesty and professionalism of Tom and Robert & Sons. They saved my warranty company and I both unnecessary repairs and costs. It is hard to find an honest and caring business anymore! Robert & Sons gets an A+ from me and I will definitely be requesting them for any future inspections and or repairs through my home warranty company. Thank You many times over 🙏🏼

I had used my home warranty company to call in an issue with my AC unit. The soonest I could get services was 48 hours from the time I called my warranty company, that was fine...I could wait, I understood.
Well, I got a call early from Robert and Sons saying they could fit me in today (score.)
The gentleman that showed up was named Herbert, he was AMAZING, friendly, knowledgeable, patient and kind.
Herbert fixed my issue and was very pleasant the entire time.
If you have an issue with your AC you would be doing yourself a favor to give these guys a call.

Absolutely 5 stars!! From the sales process to the installation
- Robert and his team provided personal and caring service at the highest standards. It was clear that they want to do it once and do it right and went beyond what we expected, at the agreed upon price, without any nickel and diming. We found our HVAC technicians for life!

Robert & Sons A/C & Heating is absolutely best in the business. From the moment I called, which happened to be on a Friday evening 6:30PM, and 104 degrees outside. I came home to find my 30 yr old AC unit had quit cooling and just blowing warm air. I called, and they had a Technician there within 45 mins.
The technicians name was Hector, and he was awesome, after he looked at the unit inside and outside, he pointed out what went out and knew the AC had to be replaced, which I already knew as well. Hector was super and worked out a great deal on a new unit. Now, the icing on the cake, he said they will be able to install the complete new system, and it'll be up and running on Sunday, I couldn't believe it, and that is exactly what they did.
They showed exactly when they said 9am sharp on Sunday.
Then the magic began, the crew Jose, Omar, Rueben, and Junior introduced themselves, explained what the plan was and started to work. These guys were a well oiled machine, and came up against a couple of obstacles that would have delayed others but they worked so well together they had the AC installed and working by 5:30 that day. They took all the boxes, trash and old units and left the place very clean in the attic, garage and outside.
Being in the construction service business for 40 yrs, you know when you have found a good business to work with and Robert & Sons is one of them, you will not be disappointed. I'll be recommending Robert & Sons to all our friends, and customers without any hesitation. Thank you!!!

Fixed in 15 minutes with 7 tools! This company is wonderful! I called my home warranty at 11pm last night because my air conditioner stopped working and I had two missed calls from them at 7am to schedule an appointment the very next morning. When I called back at 8am the secretary stated someone could come between 2 and 6 the same day! The technician then called at 9:30am to state he was already in my area and asked if he could come early. Of course I said! Hector was prompt and most importantly funny, extremely kind, and courteous as he explained the technical aspects of my transformer blowing out. He then even helped to properly schedule my thermostat. Hector and Roberts and Sons exemplify what good customer service is and should always be! I don’t want to have a problem were I have to use them again but if I do, You better believe I know I’m in good hands!

Somehow managed to "fix" my thermometer and my AC stopped working. I got the next available but it was a full day before they could get to me. Hector was within the time scheduled and was there for 15 minutes. He did an outstand job of quickly diagnosing and fixing my issue. Though just a simple blown fuse, it helped make the 100 Plus degree temps out side bearable. We had sweated out 84* inside with only our ceiling fans and very poor sleep. Hector saved our bacon from frying...And oh yeah...He has got the best hat I've seen on any service technician...Sharp, excellent....I want to have him next time I need help. Thanks Robert & Sons.

I purchased a very expensive system from them 2 years ago. I called and reported it is not working well and they want to charge me to come look at it. Good way to lose a customer.

Unfortunately I would not recommend this company. We went through the home warranty company and when they assigned this company I googled them and I saw a lot of negative reviews saying the company always says there are missing parts that the warranty doesn't cover to get paid more so we were weary. The company called quick, scheduled an appointment for the next day which was great. We were given a 12-4 hour window, after 4pm I called, they reached out to the tech who said he was about a hour behind. I said ok. Almost 6 he still wasn't there, I tried calling back but the office was already closed. I called the number they had on their website where they advertise 24/7 services, but NOBODY would answer the phone, text messages, anything. The tech ended up showing up just after 7, he was here for about 20 minutes and said something blew and fixed that, then tried to get us to buy a part that wasn't necessary, and left. A day and a half later the unit went COMPLETELY out, it was worse than when we originally called them, and of course it went back out on a Saturday. We called, emailed, used their contact form, left several messages, when they miss your call they send out a text saying for immediate service to reply to the text, I did, nobody answered. They advertise everywhere they have 24/7 services, yet nobody is ever available. They list several phone numbers throughout the day but not one person will answer or respond. Monday came around, I reached out to them again and I'm told nobody will be there until the following day... The only thing they can do is if they get a cancellation they can send a tech, otherwise they'll be back the next day. Luckily I guess there was a cancellation because they ended up back out around 3:30ish and replaced the motor. They again tried to get us to buy an unnecessary part. But luckily it was fixed and it's worked for the past 4 days so far. I'm happy they were able to make it that day instead of us waiting longer, and they made first contact fast and that's why they got the 2 stars. But they were 3 hours past the 4 hour window the first time with no communication at all, the system broke 2 days after they left, they advertise 24/7 services which is absolutely untrue, they tried multiple times to get us to buy a part that wouldn't be covered under the warranty. The only plus side to using this company is they do seem to have some parts on hand instead of having to order them and wait weeks for the parts to come in. Other than that it was a negative experience

Ask for Hector! He’s the best! My parents needed their AC fixed and thought it was going to cost hundreds of dollars. Hector found a solution and was able to repair their AC. Couldn’t have asked for a better person to help! You should be proud of having such great employees work for you!

We called our warranty company and they referred to Robert and sons. Hector represented the company. He was extremely knowledgeable, diagnosed the challenge quick and took care of the problem. He cleaned up the place after the work was done. He was very courteous.
Overall very satisfied with the job that was performed by Robert and sons and would recommend their service.

About 15 years ago, my city installed and HVAC unit in my home for free. Robert and sons are the service provider thru my home insurance. I called my insurance carrier because my unit would not blow cold. They sent out Robert and Sons. When the technician, Hector, got here, he and I disagreed about whether I had the correct motor in my unit. Since it was originally installed with that motor I thought he was just trying to change out the motor to charge my insurance more. BUT! he was right! The original installers had monkeyed around with the unit and changed out the original motor (that is probably how they were able to underbid all the other contractors to get the city contract!). He replaced the motor, was courteous even when I was raising my voice, and did not add any more Freon like I insisted was the only thing wrong with my unit. I got lucky with Hector and Robert and Sons. I have not met many men who would put up with what I put him through while he was repairing my unit! And it blows cold, really cold now!

Had ac unit installed by another contractor in the summer of 2022. Later found out
the job was not complete. Called Robert & Son today and they responded within 15 minutes to advise someone was able to come out today. The technician Hector was very professional, pleasant, and knowledgeable of the issue. I appreciate Hector, he listened to all my concerns, and addressed the issues, and solved the problems in a timely manner. Thanks Hector, job well done!

My AC is not cooling and the outside fan on top of the compressor is not moving. The AC is fixed within minutes the technician arrives. (He changed out a capacitor and put in some free "freon" for me.) I recommend them to everyone. I would definitely use them again. They are friendly and courteous people as well.

I was totally pleased at the quick response and the professionalism of Hector who came out within 24 hrs. of the call during the hottest day we've had so far this Summer. I watched him (in the background), asked all kinds of questions that I thought might be useful to me for future problems (old unit). As he explained I realized he had fixed all the reasonable concerns that I might have! My temperature when he got to the house was 85 and climbing. He was done in about 30 minutes. (Replaced motor and cleaned surrounding fans) I turned the AC back on and within about 15- 20 minutes my temperature was back to normal! Bravo!!! An absolute A++

Robert & Sons has given us quick appointments and good service each time our home warranty company has assigned them to us. Hector, the tech, arrived yesterday on time, he was able to identify and fix the problem. Great professional quality customer service.
We will call them again in the future!
Thank you!

Hector is very nice and very knowledgeable technician. I explained that another company said I needed a new system and he stated that I was only low on freon but I had no leaks found. Thanks to him he saved me thousands.

The service had been arranged by our home warranty company. We received the call from Robert & Sons that same day and the appointment was set for the following day. Very fast. Hector, the technician, called when he was on his way and after explaining the situation we have had with this unit for a while now, he was very eager to look for the problem. Very nice and knowledgeable, looked the system thoroughly to find the problem. I just hope that what he´s done, it has solved the problem we have had until now. Very professional person and very willing to help the customer. Would really recommend this company.