Reviews of local pros in Mesquite, Texas

Great tech. Super friendly and very professional. Rob Mcclish was great with my staff.

I’ve been using RSI for 25 years now at my Chick-fil-A restaurants and in my opinion, there's no one better! Their quarterly preventative maintenance plans are thorough and fairly priced. I'm confident this program keeps my equipment running to it's fullest potential. When something does need to be serviced due to an unforeseen problem, my team places the service call and RSI always responds within a reasonable time frame. Their technicians are knowledgeable and professional. They always have my equipment back up and running very quickly.

Hats off to Mike New and Troy Watson! Their leadership at RSI allows me to spend more of my time selling chicken!

RSI/CES has been our preferred vendor for all our cooler repairs as long as I can recall. They have been great.
Waiting on parts for repairs may take some time, but the technicians and the receptionist have always been friendly and straight forward.
From minor repairs like gaskets for ovens and lowboys, to getting over 10 coolers up and running when our condenser rack decided to stop working on us in the summer heat.

Thanks go out to Rob McClish for quickly helping us with our most recent oven issues. He is always helpful and knows how to solve the issues while not being in the way on our busiest days.

We had 2 coolers repaired by RSI on 2/10/24 and were charged a $99 Arrival Assessment.

We had RSI out again on 3/26/25 to look at another freezer and we were charged $346.50 for the Arrival Assessment. When I called to ask about the difference. I was told that we had been billed incorrectly in February and that you all had raised your rates in July 2024. When I called in February to check rates before scheduling, I was told that there was a $99 assessment (just to walk thru the doors). Had I been told the supposed correct amount, we probably would not have had RSI out at all.

I am sorry, but paying $553.70 to have a technician tell me that the compressor needs to be replaced is exorbitant - and to not include this invoice in the quote if accepted would make the total repairs to that freezer $2,499.97. As a small business, I hope you can understand how unreasonable we think this is.

Ok, Antoine is the absolute best. He has been so kind the only man that has got the job done, Very knowledgeable. Thank you ! For helping us!!!

Called for an appointment to repair my church's refrigerator and was told it would be scheduled later today. After no response I called back and was told they were only servicing customers with a contract. I am a customer of theirs but since I did not have a contract they did not put me on the schedule, and left me hanging all day. I have used them before but will not be using them again.

Brett provided excellent service and stayed till the job was completed and explained the process the entire time. Nice to have someone these days still provide 5 star service.

One of the best Cold/Hot company's in the metroplex! They have worked tirelessly time and time again to get my equipment up and running, shout out to Troy, and Ray's team(Cold side) for always coming through at any point in the day- taking care of my equipment, and getting us up and going! From doomsday scenarios to quick fixes, they got your back! They are killing it! And on the hot side, they have always been just as reliable! Albi and Mike are masters when it comes to getting your hot equipment up! Thank you! 10/10 would recommend!

Just wanted to say that your guys did outstanding work. They stayed late to get this thing done. It was very important and saved food in the freezer. I appreciate them and thank you for sending them out today. They did a great job

Shawn is the absolute best! Took care of all our repairs in quick fashion while being very thorough

RSI’s team has performed very well on the commercial refrigerated equipment I needed help with over the past couple of months. Timely, professional, well trained and customer oriented. I am very pleased with RSI and will look forward to working with them in the future.

Couldn't be happier with RSI and their dedication to servicing our restaurant group's commercial refrigeration and cooking equipment needs. Competent technicians are on duty and dispatched within reasonable time frames. Account Manager Jordan is always available to ensure complete, timely and professional service. Highly reccomend!

Terrible experience. We had two service visits for our fridge. The first one, for $252.10, didn't fix the problem. I was told this service was under warranty, yet now I'm being hit with a second bill for $697.26. I specifically requested to be contacted before any additional work was done, but nobody reached out to me for approval. This kind of communication failure and unexpected billing is unacceptable. Would not recommend.

EDIT: I was told Friday 5/16 a manager would reach out. It's now Wednesday 5/21 and no one has reached out even though I've emailed them everyday. Customer service is absolute trash.

Bill was here at 6:00 am to service my keg in preparation for a large memorial in my building. Very informative and helpful and efficient, would recommend to others

Rob McClish and Fidel came out to work on our commercial oven. Great and knowledgeable service. A+ service! Needing any commercial service I recommend them.

Very unprofessional. Two of their vans were tailgating me for going the speed limit on the bridges between Highland Village and Corinth, and I watched them run a red light at the corner of Barrel Strap and Robinson. This company needs to value driving safety over speed, as someone who’s driven those big vans before. They’re extremely heavy and dangerous. I’ve never used their services before, but now I never will and recommend no one else does, either.

Highly recommend!!! Our ice machine has not been able to keep up with the restaurant for a VERY long time. After an extensive clean, brazed in leak fix on the refrigeration line, and refrigerant fill we are back on track. Thank you Troy for taking time to address this problem, assessing everything with professional and educated acuity, you went WAY above and beyond. Jose is a pro, fixed everything perfectly and was kind and courteous. We will definitely use this company again, and would refer them to anyone with refrigeration problems!!! Merry Christmas to you all.

RSI has been an incredible partner for our facilities management needs at our global headquarters. Troy, in particular, has been invaluable—going above and beyond from the start. He helped us get our cooler running just in time for our grand opening, facilitated its replacement seamlessly, and made all necessary adjustments with efficiency and a positive attitude. His reliability and expertise are unmatched, and he’s always been available when we needed him.

Based on this outstanding experience, we’re creating a maintenance plan with RSI. Their pricing is fair, their team is skilled and professional, and they truly understand the importance of urgency. I highly recommend RSI—they have been fantastic to work with!

RSI came out 3 weeks ago and repaired my machine. It was working great and then a few days later did a Preventive Maintenance on it; immediately after hooking it back up its blowing water, tech had no idea what he had done but knew it wasn't blowing water when he got there but something went wrong during the cleaning so they send a tech(Victor) out 2 days later and tells me, yes it can happen when you clean machines, he wanted me to sign his tablet but I told him I wasn't signing anything I needed to know what happened to my machine, he said signing just shows he was here and I'm not being charged.
I was charged $280 on my card! They also sends me a estimate for $1280 on something they broke after they admitted cleaning the machine blew the seals but not their fault!
Explain to me why it was working perfect and full of ice prior to them doing maintenance?
I did call the office and spoke with someone 2 different days and each time the lady said I would get a call back.
I never received a call until I cancelled my maintenance contract, then Jordan reached out to me asking me why I was cancelling and I told him what happened he said more than likely because of cleaning seals can break but I was never told before service that there is a chance they will break machine and if it happens I have to pay to fix what they break! I have a local business and no way would I do a customer/homeowner that way! I would definitely call other companies, service was terrible, customer service was terrible and didn't get a call back on issue until I cancelled service! Being a business owner I'm not about slamming companies but I would never use this company again and definitely beware and call any other company for your ice machines....Gary Blackwell

Brett with RSI fixed our blast chiller today, can’t say enough great things about our experience with them as a vendor. Very professional guy, clean set of tools, very knowledgeable. Was very conscientious of the area he was working in, despite heavy foot traffic from the kitchen staff. Cleaned up the work areas, left no messes. We will be calling them first for any other issues that we have.

Jeremy came in did what he had to do and got my machine working in a timely manner. He worked clean and with professionalism. I want to think Melody at home office for dealing with me as I know I can be a bother when I want something done. Thank you to everyone at RSI.