Reviews of local pros in Mesquite, Texas

He saved us some money by recommending we not pay for a repair when a new one costs about the same and comes with a warranty. He said the repair he would do might only last a short time with the other potential problems the old refrigerator has.

Kevin the technician that done my refrigerator repair was a very pleasant man. He’s knowledgeable of the various ice makers. He diagnosed our issue and was able to repair in a normal time frame.

The technicians were very nice and knew what they were doing, the online tracker and scheduling software for Sears Home Services was frustrating though.

From start to finish we were kept in the loop when the tech would be here. Our tech Kevin was so very polite and explained everything to us in detail. He was very professional.

Scheduled appointment for time of 8am to 12pm. Technician arrived at 7pm. Quoted a price of approximately $400 to $500 to evaluate my refrigerator. Suggested that i check to see if refrigerator was under warranty. Needless to say. After waiting all day, my refrigerator was not repaired. I was charged $129 for Technician to come 11hours late and be at my house less than 30 minutes

My technician was amazing if anything ever goes wrong with any of my applying that are covered under this warranty.I want the same technician.He was very understanding very and supportive. He continuously communicated to me his location.So did my husband could meet him at home in a time?The manner.

Our dishwasher insurance works with this company, but the scheduling process is a nightmare. There is no way to reach a real person—every phone number leads to an automated system that only asks yes/no questions and doesn’t allow for any logical interaction.
They initially provide an extremely wide 8 a.m.–5 p.m. service window. Only on the day of the appointment do they narrow it down to a two-hour window, which the technician did not respect. I was given a 1–2 p.m. arrival time, but the technician called at 4 p.m. to say he could not come because it was “too late” and the HOA does not allow technicians after 4 p.m. the second time the window was 8-12am. He came in purpose at 8 am as he knows he is not allowed to enter before 9am due to the HOA restrictions. He again billed $125 without doing the job and said I can not enter - take another appointment.
Overall, the lack of communication, unreliable scheduling, and inability to speak with a human make this a very frustrating experience and looks like a scam. They know the hours of operation and they come before or after so they bill but they do not perform the duty. This is going on for 2 months now.

I had a great experience with the technician from sears. Louis was on time as promised and very professional and didnt waste time in fixing my gas range. Louis fixed the problem within minutes and we had a great converstion. A great family man and i wish him the very best. 5 star baby

Kevin provided EXCELLENT service and hopefully my refrigerator will be working properly in a couple of days. Sears, on the other hand, where do I start? From AI answering the phone with no "real person" to speak with to parts ordered by Sears normally sent to the home, but this time sent to the warehouse without informing the customer requiring numerous phone calls to be made (again answered by AI) which don’t fit either of their 3 options and finally kicks you out of the system! Sears you've been around as long as I have, and you can't do any better than this answering a damn phone? And lets talk about the other two servicemen you sent out (Sergio and Noah) who still didn’t fix my refrigerator causing it to continue freezing all my produce and having to be bought again for Thanksgiving, to not having a refrigerator over the Thanksgiving holiday as well as Sears being made aware of medical conditions with medicine needing to be stored in the refrigerator. They were absolutely of no help on any of these issues! Sears get your act together! AI sucks! Your customer service sucks! Sending 2 other servicemen out here who did not fix the problem was a total waste of MY TIME! Thank you Kevin, once again, for being knowledgeable, professional and taking the time to be sure the actual problem with this refrigerator was finally addressed. Update 12/9/2025 Kevin just left again! Excellent service by him! Prompt, efficient, knowledgeable, and patient with a cranky customer who has been out of a refrigerator since around November 3rd. Are you answering your phone yet Sears with a REAL person? I didn’t think so! Sears you still suck! Company makes too much money to ignore their customers with AI! Kevin 5-star service, thank you kindly! Sears, where's the -10 star service option? You've earned every bit of -10 stars if not more! Have the day you deserve Sears!!

The tech was absolutely amazing! He succeeded in repairing what three previous techs from three other companies could not. I highly, highly recommend him! My tech's name was Stephen C. This company was assigned our case by American Home Shield warranty.

This is a rip off...I can't fault the service tech as he is just doing his job. Pricing is very non transparent. Was told service call would be waived if I accepted an estimate and cost would be parts and labor. The labor IS the service call. After getting an estimate, I was then told he would need to order the parts and they would arrive within a week to my home ...then I would need to reschedule for the tech to come back to do the repair. I gave Sears all the serial numbers and model numbers needed when I scheduled the appointment plus an explanation of what was going on with the appliance so the tech would be prepared with probable parts to fix it right then. I told him that was ridiculous, refused the repair but I still had to pay the service call of $249. Sears Appliance Repair needs to be upfront regarding the time it may take to repair an appliance along with transparent pricing. Very disappointed.

Our technician, Zach did an excellent job. Knowledgeable trouble-shooting and good knowledge doing the repair, He was very conscientious caring for our appliance and our home. Great job, Zach! Thanks very much!

Do not recommend this warranty, we’ve been reschedule 7 times since 12/24, it’s hard to get a live person and when you do they promise the complaint has been escalated and promise the technician will be there for the next appt, and so far have not showed up. I’m canceling the plan and have to go buy a new appliance since they won’t refund the service fee and we need to return the parts on top of that we have missed 7 days of work to wait between 8-5 and no one shows up. Not one person has been able to help including so called “supervisors”

Mario was very experienced and knowledgeable, fast, very personable. The Sears Services is likely a bit on the high side but I’ve always had very good and fast service from them working on my old Kenmore appliances so I don’t mind too much paying more for quality service…you get what you pay for!

In terms of making the appointment, the online / web approach worked very well…I tried calling on the phone first but I was sent to an AI assistant right away and the voice was all garbled. Stick with the online appointment process, you see what you get and it’s fast.

Kutay

Great work

Good people

I didn't even use this company, but was nearly run off the road by a driver. LP#LDT5218. He drove like a jackass down the shoulder. Will never use this company because at least one employee has zero regard for the safety of others.

Talked with Tina and she was phenomenal. On the other hand, Bridges charged my gym 5 hours of labor for a 2 hour job because their workers need me to hold their hand through the project. They told me there were 2 workers when in fact there was only 1 here the whole time. I won't be using this company again.

Best service! Best tech! And permanent solutions at a very reasonable price

Careful with this company. They will rip you off. $90 just to look at the package? A 10 minute inspection (which they btw assessed incorrectly) they charged $120. I have other issues with other equipments with more complex problems and another company charged me less than half of what they charged. Beware!