Reviews of local pros in Paradise, Texas

Don's A/C is 100% customer service. The wife and I built a new house and Don came prior to install to explain how the new system would be installed and how it would operate. He took all the time needed to answer my dumb questions. We have been impressed with the system and most of all the service his company has provided. Thank you Don and your outstanding guys......awesome!

I bought an A/C from these folks a year and a half ago. After the install, I have heard nothing from them, no follow-up calls to check on how things are going, anything. I recently reached out to them to ask if they had a biannual tuneup program. After answering the phone, I was promptly placed on hold and no one returned to the line. After 15 minutes I hung up and reached out to Cote Mechanical and will work out a deal for tune-ups with them.

Great company and great service. Don and his staff delivers and awesome product and simply "Takes care of business". We have been using Dons AC for about 17 years and have been always pleased with what they deliver. If you need a new AC/Heat system, their just isn't a better bunch of folks to do it. Thanks for keeping our customers very happy.
John Schedcik Custom Homes L.P.

Used Don’s a/c after another company sent a tech out. The other company was trying to tell us we needed $1000+ in repairs. Don’s a/c fixed everything for $178! No unnecessary parts. No up charge! I’m getting one of their maintenance plans. This company has a customer for life!

From start to finish was an easy process. They showed up, looked at what I needed and got the problem fixed plus I added a task when they come back and handled that the same day. We will be building in the upcoming months and they will definitely be my 1st call on our AC system in our new house.

We have been using Don’s for more than 18 years. They are prompt and reliable. They installed our original ac unit when we built our house. Recently we had to replace the ac due to age. We are so happy with the work they do and quality of both the equipment and workmanship.

Have a 16 year old mini split heat pump and the came out and added a little freon to keep it going. Tech was nice and was in and out in half an hour.
Previous calls have been pretty much the same when our starter capacitor went out a few years ago on the main compressor unit. Always feel like the price is fair.

We have used Don's A/C for 10+ years now and we have no complaints. Our unit quit working in the middle of the night, so we called the next morning. They had a technician out the same day in 100 degree weather! He found the problem within 30 minutes. Apparently a snake had gotten into our outside unit and fried the capacitor. He had the part needed on his truck and had us back up and working in no time. Thank you so much Don' A/C for your superior service!

My heater quit working in the middle of the night on a Friday. I called them Saturday morning and they responded quickly. Had my unit up and running within an hour. Technicians were very friendly and handled business very professionally.

Don’s was excellent! We called first thing in the morning on 12/09/2022 at 8am and spoke with the receptionist and she informed us it wouldn’t be until later in the morning or early afternoon that a tech would be out. Our system was not turning on and thermostat wasn’t working. System isn’t even 3 years old. A half hour later we get a call and it was the technicians saying they were on their way. Techs were there for about 5 mins and had it diagnosed. 10 mins later they had me up and running. They were super professional, efficient, and respectful. They even told me why my hot water heater was leaking lol. Got that fixed as well. I highly recommend and will be using them again, hopefully only for preventive maintenance.

Called for AC repair, they were able to come out the next day. Diagnosed and fixed the problem (capacitor) and charged a fair price. One of the few times I've used a repair Service and didn't feel like I was being price gouged. This company was recommended to me and I would recommend them to a friend as well.

We called Don's AC a few months back when our AC quit cooling in the middle of summer. J.D. couldn't find a leak but we apparently had a slow leak of freon so he filled it up, said it "might" make it until next summer but after a couple of months it did not. Don's AC came out a couple of weeks ago and showed up promptly between 8 and 8:30 am. They were professional, courteous and quick to get the job done. We were told it should take about 1/2 day if there were no unforeseen issues and there were none. They were out of here by noon. Our unit was 14 years old so we had to replace all of it and we found it to be very reasonable. They will be our go-to for all AC/Heating problems in the future and I highly recommend them to anyone.

Great service. In our experience, two homes now, the techs have always been top-notch and reliable! Judah, and Robert (I think he headed up our install in our new home) were terrific.

We have used Don’s A/C for many years. This month they replaced our entire ancient heat pump/compressor. The turn around was quick, charges did not vary from quote. professional, friendly and they left everything cleaned up and cool!

I called Don's A/C Service at 7:50am this morning. They had two technicians out to my place by 10:45am. They checked out my system.They installed a new capacitor and 2 new thermostats within 45 min. The charge was reasonable and both techs. were polite and professional. Quality service. I will be happy to use Don's again.

Our technician Paul did a great job of communicating and letting me know every step of our installation. He helped me understand how the system works and even called during a recent freezing spell to walk me through settings for our new heat pump. We are very happy with the service provided and would definitely refer Don’s A/C

Excellent customer service and very professional. Standard AC service in the sense that I had no idea when they would come, so a 30 minute service cost me 10 hours of my time and lost revenue. But that's pretty par for the course when it comes to these types of services. When he showed up, he was very professional, polite, and thorough. I will absolutely use them again. I just wish a company could provide a window of time without it costing the customer all day waiting around. That is the only reason for 4 stars instead of 5.

Had to have AC replaced during this heat wave. Tech came out and charged my current unit to get us through to installation day. The tech said they would be here at 7 am and they were on time. He said it would take about 4 hours but it only took 3! Space in my attic (where the air handler unit is) is very limited but they got the old one out and the new one in with no problem. There were about 4-5 guys working and they were very organized and worked as a team. My house is finally cool again! Hey did a good job.

Called at 6:12 pm on a Friday because our air conditioning was not working in 100 degree heat. A message was left with the answering service. I tried following up as the night went on. I finally received a phone call back at 9:59 pm. The guy on call said we’re not talking calls. I found out from the supervisor that calls were supposed to be taken, but the on call forgot the on call phone. Stating the truth is best when running a business. Waited in the heat till next day, at 11:00 am to repair. The supplies to fix the problem was $20. Even though I waited all night for a call, lied to, then waited till the next day at 11:00 for the repair, the invoice was the full after hours charge and labor over $300. I followed up on the complaint after several days thinking a partial refund or credit towards future service would be issued after reviewing the employee’s actions and customer time waited. However nothing was offered.

Our 24 year old A/C finally bit the dust. We had a few companies come out to give bids. There were a few differences that were quickly apparent with Don’s:
1. They came out same day
2. They didn’t try and upsell anything where other companies had add ons
3. Their price was better than the others and offered a variable speed system for the same price as others offered single stage.

They came out on Monday afternoon and we set the install date for Thursday. Said they would be here at 8:30. Received a text at 8:05 on Thursday that they were in their way.

Install was done around 1PM. We love the new system. They cleaned up fully as they were leaving. Had laid drop cloths the entire way they would walk.

Overall great experience and I’d highly recommend Don’s.

We can't be more pleased with this company. Local to us and we are sure glad. They came out to replace 2 of our 3 units and did so with a fair price and honest opinions on what was needed. We have friends in this business and it is hard to find dealers and professional that won't over price their products. Don's AC was honest, fair and might I add, very patient with us and even offered some financing options which were very helpful during a Pandemic. If anyone needs good, solid AC repair in Wise County, call Don's AC. They are pros and take care of their customers like they are family.