Reviews of local pros in Pasadena, Texas

Today I have technician to check our AC unit, the compressor was low in freon and other technician have charged me 800dollars, just to informed that we have leak on the air ducts and I was informed today that there was no new ducts replaced, that really disturb me, because this is a person that I trust!!! I called Du-West and Mr. Aldo was very thoughtful and professional. He was very knowledgeable abut his job and I am glad that I finally met some ethical! He service our ac unit! Please be care with others company that they want to sell a new unit for thousands of dollars!!!

At first, I had doubt about the $59 fee, but once the technician and his colleague arrived, my skepticism vanished. They thoroughly explained the work needed for my unit and patiently answered all of my questions. Even providing insights into the Electrical system. They left me with a clear understanding of my systems functionality. After they were finished, I requested a tidy up, which they handled well. My only suggestion would be to ensure a thorough cleanup as it, there were bodies in the house. I highly recommend this company, particularly my technician. (Lonnie)

Mr. Lonnie Little, was the technician that came to check my yearly heating . He was very professional, and knowledgeable. He explained everything he had done. He cleaned up after his testing. Have used Du West for both secondly and will continue using them.

We have a 24/7 maintenance policy with DuWest and are extremely satisfied with their ease of appointment and prompt delivery of a scheduled service. DuWest serviceman Joe Gutierez was on time, very thorough while maintaining our furnace and AC equipment and thoughtful in advising us of his procedures and their outcome. It is of great credit to DuWest in employing exemplary servicemen like Joe. Also, we commend the office staff in scheduling.
Our regards,
Pat and Marian Carlson

Lonnie was great. Polite, professional, honest and answered all of my questions.

Du-West has given our home excellent hvac service for over 15 years. Dependably maintaining and servicing the older parts of our systems and installing new American Standard units when needed. I appreciate their knowledge, skills and honesty. The Technician who serviced our units this month, Cody Baker, did a great job! He identified & repaired a problem with the blower fan on one of our units and performed thorough seasonal inspections on both units.

My AC broke on a Friday. I went online and made an appointment with Du-West for Monday morning and they called at 8 AM to arrange. The technician arrived right on time. He was courteous and efficient. Found the problem and fixed it. Explained everything well. I appreciate the great customer service that Du-West gives.

Excellent service from Mr Little. We had him inspect our heater after another company told us it wasn't safe and wanted to charge thousands for a new system. The other company didn't even turn the heater on! Mr Little checked everything out in detail and determined that our heater is perfectly safe!! We will only use DuWest from now on!!

Moises addressed our heating system issue in a timely manner. We appreciate his assistance greatly.

Du West has been my ac,heating and plumbing repair go to company for several years now, I would not even think of going anywhere else. Their slogan "if you want the best call Du West" is a culture with this company. The office staff Danielle and Hannah are tru professionals and go out of their way to help you, Lonnie our service tech will repair you unit if possible and if replacement is needed does pro level work. Lonnie also takes the time to explain in detail what he recommends and we trust his diagnosis at our house. Thanks to the entire team at Du West.

DuWest does HVAC? Yes! I’m glad all the other companies that advertise on TV turned me down for Condominium service. DuWest is my new go to for AC service.

Very professional and knowledgebal. So far I am happy with recommendation . My AC is running quiet and my A C motor is not under stress.

Performed thorough service inspection of our furnace heater and provided recommendations based on his inspection.

Young man was very polite and went to work quick checked out everything and did an air test wife just came home from hospital and they said to check that, added freeon it's colder didn't try to sell anything I didn't need.

This was the best contractor experience I have ever had. Jay was very thorough and laid out a complete solution to my problem, not just an immediate fix. Jed was very professional, communicated throughout, was on time and stayed until the job was done right. Thank you all.

It was a sincere pleasure to work with Jacob yesterday. He was very personable and knowledgeable, listened attentively to our concerns and asked follow-up questions. He then proceeded to conduct several technical measurements which others had not done and then produced several options for us to consider. To sum up the experience, Jacob represented Du-West exceptionally well.

Jed and Sean with Du West came by today and did a fantastic job determining the issue with my home gas heater system not functioning. They were both pleasant to talk to but also knowledgeable and professional. Not only did they try to get my unit up and running right then but also presented me with options for repair or replacement, considering that my unit is now 20 years old. Having a yearly Du West maintenance / checkup program paid for itself on this trip alone. Awesome company and I recommend Du West to all my friends. Tell Jim Dutton he has great employees that are trained well!

Moises was definitely very helpful and excellent in solving my A/C issue. I will definitely ask for him from now on whenever I have problem🙏

I just had my winter tuneup done with Du West Air Conditioning. They sent a wonderful technician Joe G. He did my winter maintenance. He was very careful, efficient, professional, and friendly. He also put me at ease when I asked him to check every room for leaks that may cause carbon monoxide poisoning. Joe told me the company always checks this for my safety. Joe used a handheld gague to pinpoint any leaks that might cause poisoning. He went into EACH one of my rooms aiming at vents AND the FLOOR! He explained carbon monoxide is heavier than air. He mentioned they consider the safety of animals too, especially since they walk at floor level. So he was careful to check everywhere including the the attic connections AND vent penetrations. Joe took many pictures for me of critical connections he checked, inside and outside my home. Cleaning both the units and rinsing grass and hurricane dust off the coils.
They make sure every room is clear of dangerous fumes. They report any kind of gas leak as well in the attic !
Most importantly he help me understand my thermostat, which always made me crazy how to turn the heat on and off, etc.. It confused me. I am “old”… but Joe made it simple: there are only 3 buttons that really matter. I labeled them and used a sticky tab and it is now easy to use even in the dark!
See photo.
THANK YOU JOE G and THANK YOU DuWest!

Moises did an excellent job on my furnace repair. I recommend Du-West because they always have the best employees.

Have used DuWest A/C for spring maintenance and for upgrade to unit. Our Tech Elijah did a great job with both items. Explains work to be done and answered the questions we had. A very professional tech and service!