HVAC reviews in Pearland, Texas

Jacob Fletcher at Clear the Air - Cooling & Heating was great!! The thermostat wasn’t staying connected to the internet or keeping the current time. Jacob replaced it with a different model & did the setup through an app we downloaded to my phone. Worked great. He also secured the new outside unit to the concrete base as required by the city inspector. Great customer service!!!

After hours call with quick response. Jacob was able to find a small wiring short and able to repair it quickly. Excellent service as usual from Clear The Air.

I used this company to install a new unit around 2 years ago. This review covers the past 2 years since then:

Sales Rep:
Dude told me I was signing up for a loan, lo and behold a credit card showed up in the mail about a month after work was complete. Maybe a misunderstanding on my part, but be aware of what you’re signing as I did not think I was getting a credit card at any point during the early paperwork.

Original install:
Pros: Installers were professional and MOSTLY installed quickly and neatly. Install Pricing wasn’t too bad, pretty standard for original price maybe slightly above average.
Cons: They did not protect the low voltage communication wire with conduit, which has caused me to lead into my next subject;

Service:
Pros: The first tech that came out repaired the wire after it was damaged fixed the issue with conduit promptly and I figured that was that. I was wrong.
Cons: I had to call out a different tech three more times for the same issue after it came up again,

- The first time he did nothing as the issue had resolved itself by the time he got here and charged me a trip fee. We showed him the message on the screen saying “communication error” which I feel should at least warrant an inspection of the wiring in the system, but I digress.

- The second time the issue persisted until he came out. It took him almost 4.5 hrs to diagnose/temporarily fix this issue. Due to the location of our ac unit he could not figure out how to rerun new low voltage wire through the pipes, and was unable to put new pvc in to correct this issue. His two offered solutions? Leave the wire hanging where it could be tripped on nonstop on the pathway.
the last tech I dealt with was in my house until 9pm or later after an appointment time of 4-6pm (arriving around 4-430 each time) on a task that should have been quick to resolve.

The pricing is higher than some others. But if you’re not satisfied with the work they will correct it to your liking after talking about it.

EDIT: The owner and I had a candid conversation about the situation I dealt with, and he has made it right. You can trust this company to do the right thing when mistakes arise.

These professionals go above and beyond to ensure your hearing and AC systems are functioning to the highest standards available. Recommend Angel Garza highly, he swiftly maintained my system and the best part, with my monthly maintenance agreement I paid $0. Where can you get that kind of maintenance.

Angelo Sanchez was very friendly and knowledgeable. He explained everything to me and showed me where the air handler comes out of my unit. He was also friendly with my dog which says a lot about a person.

Clear The Air is always on time and gets the job done. My most recent experience was a clogged drain line to the HVAC unit. Angelo Sanchez came out to assess the issue and cleared the drain line within 30 minutes. I’ve been using Clear The Air service for a few years now and have not been disappointed. Great job Angelo. Thank you!

Clear the Air Cooling and Heating is a top-notch company that truly stands out for professionalism and quality service. Joe Johnson, in particular, was outstanding—he repaired my AC unit quickly and thoroughly, and he’s always punctual and respectful. You can tell this company takes pride in its work and puts the customer first. My AC is running perfectly now, and I won’t hesitate to call them again. Highly recommend both Joe and the entire Clear the Air team!

I love clear the air! I’ve been with them for about 15 years. Robert Britt was my latest technician, and he was wonderful. I highly recommend this company.

The tech showed up and was professional enough. He did keep interrupting me during his visit to tell me things about the system. I’m not a HVAC tech, so all the specifics and scary photos he was showing me didn’t make sense. He quoted a $4300 repair to just my heater and a $4900 replacement. Nothing else. He tried to charge me $95 when the trip charge was quoted at $79. My heat is now fixed for under $1000. This company has helped me in the past, but I’ve lost faith in them now.

I was pleased with the service I received from Angel Garza today when he assessed my heating unit. He described all the good and bad things found and answered all my questions. He was polite and courteous.

Jacob F. was great! Was able to diagnose the problem I was having and why the vent kept getting clogged, and fix it. He also went above and beyond by thinking ahead and making access to the vent for maintenance much easier in the future.

Technician Jacob Fletcher did an outstanding job with his work. As usual, CTA sends the very best to work with its customers -- highly recommend CTA for all your heating/air needs.

Had a great experience with Angelo Sanchez. We have liked all your Reps, however we really like Angelo. We want to request Angelo do all our house calls. Thank you very much….

We are new customers to Clear The Air. They were able to come out the same day to see why the heater wasn’t working. Robert Britt was our technician. He was able to diagnose the problem and repair the heater. He is professional, personable and knowledgeable. He answered all our questions. Thank you Clear The Air for your service!

Update... this company had 2 different techs completely lie about service they said I needed. I just had Victory Comfort Solutions come by and report there is absolutely nothing wrong with my furnace. Also, the reason their ratings are so high is that if they receive a bad rating, they will immediately call to smooth things over.

Just cancelled membership. I do not trust this company.

Here is the latest involvement and why I cancelled membership... tech showed up to check furnace. He said I needed a whole new furnace because there was a crack in the exchange. Using AI, I researched what he was telling me and asked the tech appropriate questions on how he determined this diagnosis. His diagnosis was 100% based on a video he showed and that he has 20 years of experience. He said he couldn't insert a camera to show a crack in the exchange nor did he take appropriate readings of other indicators for his proposed diagnosis. He became defensive and angry that I was communicating with my phone on what he was saying and suggested that whomever I was messaging with should come fix it since they know so much (if only ChatGPT could!). He ended up saying he couldn't deal with my household any longer and that he was leaving and they'd have to send a different tech. He completed his report and emailed 2 quotes... 1 for a new furnace for $4605 and 1 for a new heat exchange for $1043.

I called the office and explained since the first tech left after saying my furnace was a fire and carbon monoxide risk, I needed someone else to come out. The 2nd tech did a thorough system check and came to the same conclusion as the first tech. He then emailed his quote... exact same heat exchange replacement but new price was $1220.

I'm not sure exactly why the price jumped almost $200 but the whole experience felt shady.

I asked around and got referred to Victory Comfort Solutions and Bazil (both seem wonderful!). I have talked to both, and these are 2 family-owned businesses that have not been bought out by a huge corporation like Clear the Air. I heard horror stories of HVAC companies completely lying and scaring homeowners into spending many of thousands of dollars (nothing specifically stated about Clear the Air) for things they don't need and even showing pictures and videos of random units and convincing homeowners, it was their unit. Again, I'm not saying Clear the Air is that unethical.

My advice... whatever HVAC company you hire, verify what they are saying. Get 2 quotes even though there is a fee for diagnosing and compare notes to see if match up. Also, I learned that just because we purchased our HVAC system from Clear the Air 9 years ago, the warranty isn't through them but through the manufacturer; the manufacturer will cover the parts warranty.

When I called and cancelled the membership, after being a member for many years, I felt further disappointed that they didn't even bother to ask why I was cancelling. I guess I'm just a number to them.

Air cooling was the only one out of 4 companies available for a furnace emergency on a Sunday night. Jacob responded in an hour and was on his way. He was friendly even when I cancelled the appointment. My bad, the furnace only needed an on/of reset and took longer to start than expected. I would recommend Air Cooling & Heating for their quick emergency response, friendliness and excellent telephone response on a Sunday night.

Angelo Sanchez was very professional, considerate and courteous in resolving the issue with heating at my residence.

It's warm and comfortable again.

I highly recommend Angelo if anyone has issues with HVAC system. Thumbs up.

Joe Johnson came and he was friendly, informative and walked me through everything from the parts, his diagnostic process, his recommendations and why he recommended them. He said he hoped I used his company and allowed him to get me up and running safely but if not he wishes me good luck getting it done and getting it done safely. This was a positive experience.

We are very pleased to have Clear The Air for service and maintenance. The price we paid indicated below is for a maintenance contract for the year. We appreciated the detailed explanation on our unit and the company by Robert Britt. We appreciate a family based business that is multigenerational to retain knowledge and provide excellent service. We appreciate a family business ( and not a company buying up customers of retired family businesses. ) Better service, quality and price.

Robert and Michael are great and out their heart and soul into fixing things right. Clear the air is the best. The only thing that could be better is their AI assist rant. It is great and does get them to call me back soon but for energy calls it would be great to speak to someone. Even if I spoke with a call center person off shore at least it is a person.

Just wanted to share we had a great experience with Clear the Air AC repair today. They did not ask me to post this i just love to support great small businesses. They (Jacob F. And Angel G.) were able to quickly identify our issue and found our warranty without us doing a thing. They have a company program that for $150/yr they will come twice a year and perform maintenance for free. Then we saved $400 on the full repair. They had to order our coil so they patched the AC to get us cool again until the final repair is completed for free! Kind crew and love them!