Home Services reviews in Plano, Texas

This company has good/friendly customer service, but that’s it.
They are not effective at all. The quality of their work is of no importance to them and I’m not kidding. They are nice, they will come out and spray when you call, but after they spray whatever they spray, more weeds pop up and they simply don’t get any results.
They don’t seem to know what they are doing, I guess they are just checking boxes and moving on to the next property because you don’t get results with these folks.
Got patches and brown spots they haven’t been able to fix in years. My neighbor has CitiTurf and I might be switching real soon or doing this stuff myself.

Updated: They fixed the issue so I updated their rating. I’m happy now.

Again, they are nice folks so if you’re looking for nice folks, this is your company. If you need results you gotta go elsewhere or do it yourself. Never seen a company care less about results or quality work.

Update: They came out and fixed it so I’m improving the rating to 5 stars.

Review update, 11/22/2019
In fairness to GroGreen I waited 1 year to reevaluate them. I increased the rating from 1 star to 3 stars. We ended up repairing the damage they caused a year ago, but used them all of 2019. Our lawn was greener this year but we had hoped it would have been more greener. There were fewer weeds this year, but we believe that much more of them should have been killed. We treated the Dalisgras ourselves. We will most likely use them again in 2020.
November 2018: After a year of service we are cancelling anything else from GroGreen. As you can see by the pictures they tore up our lawn. The ground was soft due to the rain so for the technician to constantly hit the same spot repeatedly was stupid. It will now cost me several hundred dollars to repair the lawn.
They say they can't treat Dallisgrass which if you are a lawn care company you should be able to figure out a way to do so. That aside, our lawn was constantly filled with other weeds they should have killed. There are areas around the house with an inside angle that were never treated.
We used them a few years ago and they were awesome, but now very bad.

I have had persistent weed issues throughout the growing season and nothing seems to work. My self applied broadleaf weed control was the shining star this year. All the technicians have been outstanding as usual.

I was not home at time of service however technician Chris left the usual detailed summary of services performed plus a small yard sign showing he was physically here.
I've had this service a couple of years and I'm very happy with them.

We have had GroGreen treat our lawn for over 10 years, and we have the healthiest greenest lawn of anyone, its thick and lush and beautiful! Sean is so polite and professional he has a friendly smile and great attitude. Thank you GroGreen for giving us a yard to be proud of!

Don't waste your money with this GroGreen. I had been a customer for over ten years with them always doing the prepay option for their services. Over the last 5 years I have seen their service go downhill. My lawn was getting taking over by weeds, my trees were struggling and losing leaves. All attempts to have them address the issue did not lead to any positive results. When you try to reach oa manager they will never put in you contact with them and instead tell you that they will request a call back for you. But that never happens even after calling 5 times over several months. They have terrible customer service and terrible results. Do yourself a favor and avoid Gro Green.

I have tried, relativey unsuccessfully over the years to do my own lawn care, re fertilizer and pest control. Finally last year i decided enough was enough. Jesus was treating next door and we had a discussion. I signed up. I have been very happy with the services, and Jesus in particular. I know its a marathon, not a sprint, to a perfect lawn. Jesus always discusses treatments and listens, and addresses my concerns. I am continuing to use GroGreen in a very competitive space. Very happy!

I’ve been using GroGreen for a very long time and my grass and shrubs are always beautiful and lush. The deep root feeding for the shrubs is an absolute game changer! My technician CHRIS FLOTOW is the best! He does a great job and always happy to answer any questions I have and he is very meticulous! Thanks Shonda Hardy

I met the exterminator for the first time, and he explained that he would only come a few times per year and would only spray along the foundation of our house. He was a very nice guy, but his explanation was contrary to my understanding that this was a monthly service that treated the whole yard, including mosquito control. I'm disappointed to hear that the service is not what I thought I am paying for. We need to discuss what what you do and the price.

If you're using GroGreen's services, I recommend checking your security cameras immediately. You may be wasting money without receiving proper service. I've been using GroGreeb's lawn care service for about two years. Last month, when the technician came by as usual to spray chemical things, I happened to be working from home. I have cameras in my front and back yards, so I knew right away when the technician visited. However, he only sprayed a portion of my front yard and didn't even come into my backyard before ending the service. I immediately asked him why he hadn't serviced my backyard, and he lied, saying it was already done. I knew he hadn't serviced my backyard because I had a camera in my backyard and was working in my bedroom, which overlooked it. I called GroGreen to report this, but they lied, saying they had already done the service, and sent me the bill. I hope no one like me ever becomes a victim again.

Technician Chris arrived in a timely manner, greeted me in a friendly manner and smile, discussed the treatment (trees and shrubs), and got to it. Great service from this young man.

Chris was super efficient, detail oriented & just a great breath of fresh air & sunshine brightness to chat with about my lawn service & attention for the coming days ahead for our season. As I bent his ear for a bit about my hydrangea & landscape moving forward. Thanks for your expertise Chris. Thanks Gro Green. Together y’all rock out on my lawn care.

Never got the treatments I paid for and terrible service every step along the way!!!

I called GroGreen on Monday, March 2, 2026 for new service since I was starting to see weeds emerge. I advised I needed someone out quickly to begin service and I was assured someone would call to schedule service within the next 48 hrs, so I paid in full for their "Bronze" program for the year, which included a liquid aeration treatment, grub treatment, lawn insect treatment, and the monthly fertilization/treatments.

By Thursday, no one had called me so I called back. No technicians were available until the upcoming Wednesday, so I scheduled for then. About 2 pm on Wednesday I get a text from the tech apologizing and stating his truck broke down and he wouldn't be able to service my property that day, but he would reschedule promptly. No one called to reschedule, so I called back and spoke to a wonderful customer service agent, Carla, and she advised she would escalate this to a manager for me. She placed me on hold and after a few minutes she advised her manager Shaun would call me back. I advised I expected a call today or I would be cancelling service. She advised she'd pass on the message. Shaun calls back a few minutes later and advises he can send someone out Friday, March 12th and I thank him for the help.

Friday comes and my lawn is serviced, but when I read the report it recommends a grub treatment and a lawn insect treatment because the technician saw evidence of lawn damage. Despite the fact I paid for those treatments, he doesn't do them, so I call GroGreen again and ask why it wasn't done. Brandy advised those treatments must be scheduled separately (which I don't believe) and that someone will call me in the next few days to get it scheduled. Surprise, surprise, by Wednesday, March 18th no one has called. Needless to day, I called and spoke to the sweet Carla again and cancelled service. The only credit I will give them is that they processed my refund promptly after charging for the first service.

I will not be doing business with GroGreen again and I highly recommend you try them out first before purchasing any plans or you may be horribly disappointed. Oh, and a week after weed application, my weeds are thriving!

Great professional service with fair pricing. I highly recommend you give them a try!

Is NET lawn and landscape still in business or not at the location listed online? I tried to stop by today, verified address on google web search and google maps but when I arrived the business was not there.

I have been using NET Lawn care and Now known as Lawn Service DFW. I am pleased with their services. I love my lawn.

RC, Plano

Had a signed contract with them for a full new system which they canceled last minute after changing the quote and lying about why it was changed. No showed coming out to do our estimate multiple times. We were patient and then cancellation because they got a big builder’s work and no longer had time for us. They deleted the contract from their electronic system even after permit for the work was issued. At least they didn’t charge us for the permit.

Just finished with 3 stumps in a backyard planter. He did a great job, couldn't have been happier.

About 2 years ago, the crew that came to do our regular pickup changed. Trash bins are now crushed, trash scattered on the ground, sticks and yard waste strewn about... all while leaving pink notices telling us that we are not putting our stick piles in the proper place or close enough to the alley.
Its funny, but sad, really, where we have 3 neat piles on our property, on the narrow patch of grass, and they collect the first two, leaving the third with a pink notice stating it is too far from the alley.
Absolutely lazy, if you ask me.

I have photos, but can't add them for some reason.

Don't bother going through the process of figuring out how to report that your recycle wasn't picked up. You get a message back "Great News! Your issue has been resolved!" But of course that's not true and no one calls or follows up.

I called and talked to someone and they said "That's just what the app emails to you, but a supervisor will be in touch" . No one called or emailed. Looks like their internal numbers for "resolved issues" probably looks amazing if they can close out issues without doing anything. No humans apparently.... just a lying app.

I removed old rotting decks for safety, called the city for a quote, and was told three different expectations by employees and supervisors. It has been almost two weeks of phone calls and moving boards to fit the fussiness of one person or another. It should not be this ridiculous to get a simple service once in a while. Absolutely obnoxious and disappointing.