Reviews of local pros in Plano, Texas

We just started using Pro Cut last month and had an issue. We contacted the office and the issue has been resolved yard looks better than ever. We live on Westridge Golf Course and compete with very particular neighbors for the best lawn. Thank you for your services!!!

I have to ask, is it the client's responsibility to pay more because it takes the company longer to cut your grass based on the equipment THEY have available at the time? Is this common in the lawn care business? Both times they cut our lawn, there were places completely misses and ignored. Not happy with the customer service here. Not worth $100/hour, and don't be fooled, because that's what you'll be charged if they show up with push mowers instead of the rider ("because it was not available ") and that's your responsibility as the customer.
Anyone, please correct me if I'm being to harsh here.

As a contractor, I come across alot of different people in the home improvement space. I couldn’t put into words how blown away I have been with the professionalism and quality of work from Kevin and Pro Cut. I refer them to all of my clients and friends. This is a quality company!

We hired this company to maintain our yard while our house was on the market and we were out of state. They provided services above and beyond our expectations.

Their communication via the online portal and their staff is unparalleled by any other lawn care business in the area.

The owner Ken was a friend of mine, but never cared about my issues or even contacting me when I requested him to multiple times over the years about their complete inability to do things, do them correctly, not break other things when doing them, finish the job, or just show up for the services contracted on a monthly basis. My last email with Pro Cut Lawncare after 5 years of literally fighting them every single month for 5 years:

"Let this email be the official notice that Pro Cut Lawncare is being fired for Breach of Contract, Dishonest Trade Practices and Willful Misconduct.

These are all potential FTC triple damages lawsuits.

Immediately stop all current and future work permanently beginning immediately.

Let the copies of my invoices and the pictures attached, and also sent to both Raymond and Rocky repeatedly prove, as a small sample of evidence, of these potential lawsuits should you pursue any additional billings or payments for any work now or in the past.

I also have years long text streams with Raymond and Rocky as further evidence of these potential claims against Pro Cut Lawncare as additional proof of your constant inability to fulfill your contracted obligations."

There are too many reputable companies with lots better ratings to choose from.

I am guessing that any positive reviews are for large new construction landscape projects or complete redo's of landscaping; because that's the only thing that Kevin is a part of anymore. The reviews do not apply to any services offered by the lawncare, sprinkler, maintenance or repair side.

I have been a customer of Pro Cut Lawn Care since 2009, when I bought my house. Over the years, not only has Pro Cut Lawn Care taken care of my lawn but also installed a French Drain, a Soaker Hose, fixed my Sprinklers, planted trees, landscaping and most recently, fixed a leaking water pipe inside the concrete slab.

Kevin, the former owner, is knowledgeable, honest and is just a good person that keeps his word. Raymond, the current owner, is also extremely knowledgeable, very dependable and like Kevin, always keeps his word. If you live in an area that is serviced by Pro Cut Lawn Care and you are looking for a great family-oriented lawn care service, Pro Cut Lawn Care is an excellent choice.

I have been using ProCuts for a number of years now. Although I am not a major customer they have always treated me like I was. They do an excellent job in mowing my yard, even getting the space between my fence and the alley. They have also put down new sod, seeded bald spots, repaired the sprinkler system, and taken care of every need I might name. I would recommend their services highly.

Update: After several weekly discussions with your crew they have stopped scalping the grass when edging allowing the edging grass to finally grow back so I've udjusted my review to be more favorable. Please keep up the excellent work! The yard looks great!!

Original Post: Your guys are killing our grass by trimming too close to the ground periodically. We have addressed the issue multiple times and it still continues. Just when the grass started to grow back your guys came the other day and scalped it nearly to the ground again. The grass used to be lush and green in the spots they have killed.

From the start, and especially to finish, our experience with Legacy Custom Pavers was excellent, and we've never been happier with our backyard in the ten years we've lived in our house.

We had synthetic turf installed to cover our ~1,100 sq. ft backyard after three unsuccessful re-sodding jobs over the years due to our two, 100 lb dogs consistently tearing up the grass.

In addition to it looking great and holding up with the dogs, it's been great when our kids are in the backyard or having friends over as the grass feels good and always looks clean.

Lastly, the crew was excellent to work with, and their meticulous work made the outcome look excellent. We've been enjoying it ever since!

We worked with Mike from beginning to end. The communication was excellent. The product and quality of work far exceeded expectations. Legacy Custom Pavers showed up on time. Their process is well orchestrated. There is no need to look any further by shopping around. Hire Legacy Custom Pavers. Do not hire the handyman that does a little bit of everything to try and save a few bucks. Hire the company that has Paver in the name. You will not be disappointed!!!

Legacy Custom Pavers just completed a paver patio overlay and expansion which has now tripled our patio space. Our sales rep Mike was very responsive and great to work with sharing his suggestions. The work crew was on-time and efficient. From start to finish they were done in less than a day. Highly recommend Legacy Custom Pavers.

We had a great experience from quote to completion with Legacy Custom Pavers. They even got our project scheduled and completed earlier than expected. I will add after photos, we are loving our new patio!

Add me to the list of 5 star rated reviews for Legacy Custom Pavers & Outdoor Living. The project lead Shiloh was always on time ... remained on site during the project .. and was always available to answer any questions or concerns during hardscape install. A truly professional company that actually stands behind the quality of their workmanship and timeline for project completion. What's the saying .. "A picture is worth a thousand words?" Hopefully the before and after pictures say it all.

We knew Legacy Custom Pavers & Outdoor Living was the company for us from the initial contact. Robert was professional, informative and friendly throughout the process. We LOVE our new patio!

Legacy Custom Pavers replaced my sad patio with a 250 sq ft paver patio and added a seat wall with pergola. I love how it turned out! Tim came out to give me the estimate and spent quite a bit of time here going over what I would want. Franklin led the crew that did my install, and he is top notch! Measuring and re-checking things along the way, and so easy to communicate with. When you are doing a project like this, many decisions are made while they are doing the install so it’s important that you can easily communicate with the crew. Franklin was awesome. Matt did my pergola and it looks amazing. Tim and Jesse both came by to check on the progress a few times throughout process. Love how everything turned out!

Joan and I am absolutely delighted with our decision to contract with Brandon Chaney, owner of Legacy Custom Pavers, located locally in Plano. Our driveway had been poorly constructed from the beginning and within just a few years, improperly bent rebar started poking through in multiple places and large chunks started to come loose. Cracks started to appear and the smooth surface flaked away with just the lowest of pressure from power washing. Resurfacing the drive obviously was not feasible since the underlying structure was so poorly constructed and it would have been a total waste of money.
I received several bids for both pavers as well as demolition and re-pouring a traditional concrete driveway. I actually had one quote on pavers that was twice what Brandon proposed and even one contractor bid more for the demolition and pouring of new concrete, which with our soil is prone to cracking over time, that was more than Legacy Custom Pavers pricing. Brandon showed me video of how his company installed driveway pavers (they also do patios, pools decks and outdoor living spaces) showing full demolition, excavation down 12 inches and then commercial road base laid and compacted, prior to the pavers being installed.
Joan chose Antique Pewter pavers to be laid in a herringbone pattern, with a charcoal border. Brandon used my lot survey and from that document had a CAD rendition of the project along with information concerning drainage, etc. for me to present along with other required information for Architecture Control Committee (ACC) approval through my HOA.
The end result is a unique, beautiful driveway that won't crack, is much less susceptible staining. Having had pavers before in our home in Horseshoe Bay, TX, I also know the money savings that you can have should there ever be a need to access water, gas, or other lines that run under the drive. To give and example of Brandon's attention to detail, he had his crew install a 4 inch PVC Conduit at the end of the new drive, next to the sidewalk for any cables or new irrigation pipes to pass through without have to disturb the pavers (it was buried 8 inches).
The demolition crew was absolutely amazing and so very respectful of our property and our neighbors. I personally verified with my neighbors and no damage occurred to any of their yard/property. Watching the excavation process and then the different layers of road base being applied and compacted reminded me of a highway construction site. The crew who installed the pavers were true artists! The care that they took was impressive. Brandon was on-site very often, checking with his project manager and personally conducting quality control checks at every stage of the work.One of his crew caught an issue with the long charcoal border on the right side of the drive. He had them pull out the entire border and replace it with new, unblemished pavers.
One of the things that really impressed me was that the day after the pavers were installed, a gentleman rang my doorbell and said, "Brandon sent me to power was the sidewalks and street." He had a huge commercial van with power washer and all of the soap-type cleaning materials. He spent about 2 hours cleaning any and all leftover dust, dirt and sand from the demolition and paver installation from in front of my house as well as my neighbors!!!
Brandon Chaney knows the McKinney, Plano, Frisco, Allen and Dallas area soil issues and that experience sets him apart for most paver companies. Joan and I could now be happier with our choice to have Legacy Custom Pavers install our new driveway.

Legacy pavers team did an amazing job at our place, not only did they finish everything perfectly, they always showed up early, and stayed late to complete the job on time! would highly recommended them to anyone looking to upgrade the backyard!

Michael stood out in the bidding process from the very start of us looking at different contractors/companies. He answered when I called about various questions during the process and patiently talked through what we needed. We changed the specs slightly right before and it was a non-issue to them. Work was completed in a day and we used it that evening! Very impressed with the workmanship, willingness to help and provide perspective based on their lengthy experience. Would 10/10 use them again….in fact we are already in the process at having them do our flower bed bordering stone work for the front. Highly recommend.

We had a wonderful experience with Brandon Chaney at Legacy Custom Pavers, Brandon was courteous and professional throughout the entire project from initial meeting to the completion of our beautiful courtyard.

Brandon's crew was on time on the day of the installation and completed the job ahead of schedule; again, the entire crew was professional and efficient from the beginning to the very end.

We highly recommend Legacy Custom Pavers to anyone that's interested in having a beautiful driveway, courtyard or other outdoor areas of your home.

We decided to try pavers for our front circular drive since we were tired of concrete cracking. We chose Legacy Custom Pavers, and we are very happy with our decision. Tim was very easy to work with, and the entire team was professional, courteous, and very efficient. The job was completed in one day. The final work is beautiful. We would definitely recommend this company and will consider them for all future projects.

What an outstanding company. We had a disaster of a stamped concrete over aggregate pool deck done two years back. It was already cracking and looked horrible. Mike worked with us on replacing the deck with natural stone and they did an amazing job. His attention to the detail and what we were looking for was fantastic. Wish we found them two years ago, I would highly recommend them for any decking need. James