Appliance Repair reviews in Richland Hills, Texas

I would highly recommend Guinco to my family and friends in the near future. Chris was extremely professional and provided us great customer service.

UPDATE: Initially the rep completed the service I requested. About late October I notice the dishwasher seemed loose like it wasn’t secure. I travel for work so I’ve used it less than 10X since the repair was done And I had Never used it prior to being repaired as this is a brand new home with brand new applications. Fast forward to current day every time I open the dishwasher comes out. Apparently it was not put back in place properly & now I can’t open without the entire install sliding out of its place. Nor can I open the racks on the inside or it will fall forward. Completely dissatisfied. Not cool. Randall Sims came out to repair my dishwasher and did a great job. He had to order a part but returned in 2 weeks and fixed it in no time. He was very informative and a pleasure to work with.

T. Tamia just came to repair my washing machine she was very friendly and efficient and made sure everything worked before she left. I'm sometimes a little apprehensive about having someone come into my home, but T. was just all around a great person and would not hesitate to have her work on anything I need repaired. She was very professional and I am impressed by the service. Thanks

Zachary is 5 star!! He has been to our house a few times over the past few years and is always super professional helpful, and can always fix the problem! He’s the best!

Zack was on-time and fixed our refrigerator quickly. He also made several recommendations on how we can keep our refrigerator operating nicely to avoid any future issues.

Unfortunately had a very bad experience with this company. Their repair man came out 3 times to fix the icemaker in my built in kitchenaid fridge, but he was unsuccessful each time

We requested a different technician but the company sent him back over and over again

On the 3rd trip he called technician support and inserted a paper clip into to optical sensor which resulted in an electric surged that shocked the whole system and knocked out the control board

Our fridge which was completely functional prior to this incident other than ice maker issue has completely stopped giving light, water and now has stopped all together

He damaged several control boards which can be repaired but not replaced.

They initially took responsibility but 2 week later called and said they will not fix the issue they had created, advised us to contact the warranty company which had referred us to them, the warranty company passed the blame back onto to them and also didn't want to take responsibility

Now it's been 3 months, I have had to search for the control board they damaged and find someone to replace it, I can't believe they won't live up to their responsibility and fix the problem they have created, very unethical.

I will recommend to stay away from these people

They are taking more than 2 months to solve the washer problem and appointments are getting rescheduled with no reason from them. Very poor service. Technician broke the drum in washer and left washer open with nuts and bolts open from 2 weeks.

Update1: May 9th fitted the tub and closed ticket with just basic testing and with in 1 hour of technician left, during 1st wash, machine sounds a lot during spinning and raised one more ticket as they not encouraging to reopen and I have to pay service fee again for no mistake from our side.

Chris visited us twice for a repair on our KitchenAid refrigerator. He was professional, polite and prepared! Highly recommend Guinco Service Appliance Repair!

Larry was the service representative that came to my home on both occasions. He was very professional. I am pleased to have my washer working again! Thank God the repairs were under warranty

We had a great experience with our technician Larry. He fixed our oven and did it fast. Would definitely recommend them. He did above and beyond.

Technician was very polite and knew what the problem was within a minutes. While he was here, I asked if he had time to look at my washing machine-he saw the problem and was able to fix it while he was here. I highly recommend this company.

Jose was absolutely fantastic! He was the second technician to service our oven, and his knowledge was impressive. He was truly the most respectful and friendly service tech we have ever had in our home. He explained everything perfectly, recalibrated our oven's temperatures, and even went the extra mile by asking if we had any issues with our other appliances while he was here. This company has amazing support techs, and we'll definitely be using them again!

The most knowledgeable and responsive appliance service tech I have dealt with in years.
He was prompt; he was prepared with tools/equipment; he took time to determine the problem.
After the repair, he provided recommendations on intermittent use "best practices".
He was informative about the appliance and proud of the reputation of his company.

My Whirlpool washer was not operating in the proper manner. I called Maria at the office who was extremely helpful in ascertaining the problem over the phone and assured me that there was a special project that was running by the manufacturer to recall and cover parts, service and labor for customers who complained for the specific model of washer that I had. As mentioned, she promptly scheduled their technician Roberto to come service my washer and replace the faulty parts, and sure enough I wasn’t charged at all for this. I have used Guinco Service a couple of times earlier to have my microwave and oven looked into within their respective warranty periods, and they were absolutely professional in the service they rendered. I highly recommend Guinco Service for any Appliance repair, service or preventative maintenance.

Tee came out for my oven and she was wonderful. I asked for help with a brand new washing machine that we could not install ourselves and she was very helpful and had it up and running. She was on time and was super helpful.

Good evening:
I want to thank Jeremy, the technician that came today 10-27-25 to fix the light on my whirlpool refrigerator; Jeremy was very professional, polite, well mannered and knowledgeable. He guide me thru the process step by step, he also checked on the ice maker, he wanted to make sure everything was working in perfect condition before he closed the ticket. I was very pleased with his work performance. Thank you again Jeremy!

Had issues with my fridge and honestly was expecting to get taken for a ride. They surprisingly talked me out of the first service and when the issue reoccurred they came out quickly and got it all taken care of with the repair being more complex than expected. Not really a review guy but was pleasantly surprised with this company/service

This positive feedback about John & Roger is long overdue.
They came to our house in McKinney, Texas, two times to check our brand new Whirlpool appliances; the first time, they checked our gas stove and dishwasher. During their second visit, they replaced a component in the dishwasher.

John and Roger were very respectful and attentively listened to our concerns about the appliances. They came across as knowledgeable, skillful and dedicated professionals. They also taught us how to program the Whirlpool oven and reset the Whirlpool microwave. It was a pleasure to interact with them. They are an asset to their organization.

Gerardo visited on short notice to repair our 48” cooktop with great success. Two days prior, Sears sent a repairman that stood there with a look of bemusement on his face, before telling us to call the plumber back. Not good.

Within 20 minutes of Gerardo arriving, you could tell he was going to fix our issue. He went about troubleshooting from least invasive to most, before settling on a relatively simple fix. 10 minutes later and he was done.

10/10 for general courtesy, professionalism, efficiency, and focus.

I’ll use these guys again, because in this day and age, finding trustworthy folks is hard. Thanks so much!

I am so disappointed I did call approximately 2 weeks ago to set an appointment to check my washer because it’s making a loud and disturbing noise when I talked to the employee I did inform him I live alone and I’m working if they can make a note for the technician to go to the house 3pm onwards on December 8 and he acknowledged and told me he made the .

Then when they texted me about the arrival time of the technician I contacted them immediately to consider my request and emphasized a note was made. They said there’s no note and they want me to reschedule so I immediately called their customer service December 8 and I talked to this lady employee and told her if you can accommodate me in the afternoon I did beg and asked her a favor so that my washer will be fixed knowing that technician will come over and check and will order the parts so process takes a while but we she answered me “ we don’t do favors here we will take note but no assurance.” So I did told her then why was the notes made from previous wasn’t seen in the system. She opted to reschedule me again next Monday and said she made a note for later appointment.

I truly understand that you have rules on your company but at least be also considerate on some clients who is also working and can’t take a day off to accommodate their request knowing my only availability is only weekends.

Jeremy was very professional and did a great job of fixing our oven. He was upfront and honest with us concerning the repair process. He communicated with us concerning arrival time. Our oven is working great just in time for the Holidays.