Plumbing reviews in Rockwall, Texas

Raymond was amazing to work with! He responded quickly came out fast and took care of everything without any stress on my end. He sent the report and invoice right away and made the whole process super easy. Very professional very kind and great communication the entire time.

I’ll definitely be working with Semper FI Backflow Inspections again. Thanks so much!

Called at 2pm yesterday for an emergency service due to a busted pipe, they said they could come out the same day. 8pm still nothing. So I called them and told them to schedule it for the next day cause it was bedtime and at this point at least I would not have to pay the emergency fee of $200.
I told them that no one would be home til 3pm and we could schedule for anytime after that. They said we were all set. They messaged me first thing in the morning and said a technician would be out soon. I told them once again we would not be home til 3. They said ok, no problem. Here it is 7pm and they claim they will still have a technician on the way.
I've already lost patience and scheduled with another company.
If you're looking for prompt service, I suggest to look elsewhere. Very disappointed. But after reading some of the reviews, maybe it was a blessing in disguise.
Still another day of no water tho

Just bought a house in Carrollton and unfortunately both of my water heaters went out thankfully they were able to give me a quote much better of a price than 3 other companies that tried to upsell me and come out the next day!! Not old did they go ABOVE and beyond these sweet men even helped me with a small leak and moving a heavy moving box upstairs!! The work was quick, easy and absolutely perfect I will definitely be switching to them!!!

I would like to say l bacon plumbing in rockwall . Was awesome Ryan as well and the septic department was awesome. He also sent you his guys out. That would be great as well. Didn’t ask for better customer service Joe m & drake w . They were very detailed and all their explanations went over everything. It was great. I haven’t had customer service in a while like this and I’ll give them a thumbs up. Please give them a try. You won’t be disappointed as I am a privately owned cleaning business myself I know what customer service is all about shout out to bacon, plumbing, heating and electric. They do septic as well and that’s how I got them on my list.

I had an excellent experience with this plumbing company, and I can’t say enough good things about Jon, the technician who came out to help us.

Jon was incredibly professional, knowledgeable, and patient throughout the entire visit. He took the time to clearly explain the whole process step by step, making sure I understood what was happening and why. He also went above and beyond in helping locate the service ports, which was no small task. His attention to detail and willingness to thoroughly walk me through everything really stood out.

Unfortunately, he did have to deliver some bad news about one of my tanks not being in the best shape. Even then, he handled it with honesty and professionalism—no pressure, just straightforward information and helpful guidance about next steps.

To make things even better, his manager quickly followed up with a quote to switch over to an aerobic system. The turnaround time was impressive, and the pricing was very reasonable. It’s clear this team values transparency, efficiency, and customer care.

Overall, I’m extremely happy with the service. Jon did a fantastic job, and the entire experience—from explanation to quote—was smooth and professional. Highly recommend!

A month ago we had a small rain storm, but the lightning had other ideas for our home. We got struck, and being without heat, half of the house with no power, water heater broke, ceiling cracked, and our tile blew up. We called insurance and they sent someone out two days before Thanksgiving and a week later as well. They told us to wait in getting any one to come and inspect and give us a quote for damages. They wanted to access the damages first. After all of their inspection was complete and we saw the missed items that were not in our insurance’s list, we decided to call Bacon Plumbing Heating to give us quotes on everything. They sent out Andrew B. And Max to inspect all the damages and they were very knowledgeable and very helpful with explaining all of our damages, and what it would cost us. They also told us they would send everything to the insurance company. We told them both we had some issue with our insurance and we would be paying out of pocket. They gave us a name of a company that we could use to finance to help us pay for all the damages to get our home safe again.
The next day Andrew came out to work on the 17 breakers that were burnt out, and did input a GFI in our breaker box. He also brought pictures from the burnt wires that were struck by the lightning as it passed into our home. We were blessed he saw that, so that we wouldn’t have a house fire after they left from the exposed wires. Andrew fixed everything and made it to inspection ready. Then we had HVAC Luis come replace our thermostat and the AC breaker box that had been fried from the strike. He also took pictures and fixed all the issues. It was also great to have Luis speak Spanish since I can speak both English and Spanish.
We also had Marcos and Julian come in and replace our tankless water heater and reprogram our water heater thermostat. We also asked them if they could do a gas test, just to make sure that the lightning didn’t break any gas lines. I was so happy they could do that for us, since I was so scared the lightning may have done more damage we hadn’t seen. The test came out good and all the young men did an EXCEPTIONAL job, by making sure that our home would be safe again. They were very knowledgeable in their fields, very respectful, since the hubby had to be at work. And they were very empathetic to the way I felt about making my home safe again, since I had been in a house fire when I was a little girl. Thank you for the great work! And thank you Bacon for having all the licensed technicians under one roof.

Thank you Andrew, for coming back again to add a plug for us for a bidet toilet. We never had a plug by the toilet, but he got it done.