Reviews of local pros in Rockwall, Texas

Update: We are still VERY PLEASED with the service! This week we turned the heat on and no heat to the down stairs unit. So I called about noon, they sent someone out by 3 or 4. Determined they needed a part, parts store closed, they came back the next day 8:30am with the part and then determined that it was a flue vent issue. Came back the next day with a crew, got on the roof found the vent the roofers had sat on, or put a tool bag on that bent it all to heck, fixed that and stayed till they made sure the heat was working. Great service guys!!
(Oh and our AC bills went down significantly over the summer - worst one was about $320 vs over $600-700 last summer with old units).

We are VERY PLEASED with the service provided by Element Mechanical! Their communication was great. When they arrived on installation day, they covered the floors first, then got to it. They replaced both of our old HVAC units, redid some duct work, added an air return in about 6 hours. Left everything clean and neat. Registered the equipment for the 10 yr warranty. We are happy to have consistent, COLD air from much quieter units. :)

Awesome experience. On time arrival, checked my AC system and found a very minor issue, diagnosed and repaired in same visit.

What stands out is the high level of honesty and ethical business practices by the company. Most companies want to charge you as much as possible for everything. Element Mechanical is different.

Call them first, you won't regret it.

Abdiel did an excellent job servicing our AC. He was fast efficient and super friendly. Would highly recommend him.

Bad service.

Fast and friendly. Honest as well.

Excellent service. Professional and knowledgeable .

All around good company! No complaints!

Excellent service, fast friendly staff.

Follow up visit. Always go the extra mile. Looking forward to joining their annual service contract

guys came out, did the job which was a bit crazy and fixed another item that needed it... 5 star

Worst service ever! They forgot my appointment twice (No Call No Show) and it has been nearly a month since they came out and for the past 2 weeks I have been calling and leaving voicemails but they wont return my call.

So professional.. If I ever have a problem with my A.C. they are who I am going to call every time. Would recommend their service 100%.

Great service and great pricing. They did the work quickly and efficiently. I referred them to my neighbors and they are thrilled and saved them $1500.

Great experience, as always, with owners and staff. Quick and honest work conducted by the technicians, again, as always. Look forward to working with Captain Air again in the future.

Monte V Mansfield

Very nice folks, came out on a Sunday and promptly diagnosed and repaired our AC problem. Most other places we've tried weren't willing to come until Monday. Thanks for the help.

Amazing & honest guys. They helped us tons on a AC that another company installed with HWA. They came out and not only fixed the issue but explained what was done wrong and showed how much they cared I'm asking for them again!!!

The technicians and receptionists couldn't have been more professional. I've never worked with a company more punctual, available, knowledgeable and capable. Thank you guys for being so easy to work with.

Their employees are seriously awesome. The last guy, Kelby, fixed my problem but still went into my super messy, hot attic to make sure there wasn't anything else wrong. He could have just said he fixed it and left, but he went above and beyond instead. That was awesome. Plus, he was nice to my dog, so that's some kudos too. 😃

Had a cooling issue and had 2 companies out for estimate and diagnostic work. Both companies had different approaches to fixing the problem. I ended up going with the Captain air solution based on it logically sounded like the option to fix the problem vs the other company that seemed to want to pick up easy cash with a fix that probably not have made any difference.

As of today, one week after the work being done, everything is running and cooling correctly. I have been happy with the results and communication from the company

Came out on a Thursday and determined the old unit was a goner after 12 years. They were there at 9:30 the next morning to install my second unit in 3 months (one up and one downstairs). Both times they were efficient, friendly, courteous, and knowledgeable. I would definitely recommend them to a friend.

I try not to judge businesses too harshly but I'm seriously questioning the 5 star ratings others have given for this company. They were over an hour late for the scheduled appointment AFTER THEY CALLED to request it be scheduled earlier. It took them 3 weeks total to completely fix my air conditioner. They had the part and never called to let me know. I had to keep calling them and push them to come finish the repairs. The only reason I'm giving them 2 stars is because the gentlemen who did the actual repairs had top notch customer service. They were well-mannered, courteous, and efficient. However, I will never use this company again.