Reviews of local pros in Rockwall, Texas

Friendly, professional, and fast service! They were a welcome change as we haven't had luck w/ AC companies in the past. I would definitely use them again and recommend them if you need any work done!

We first had Captain Air come out and clean the vents in our home. The two guys that came out were professional, used shoe covers over there shoes or removed them at the door without us having to ask. Little thing, but nice to know they care about tracking in dirt into their customers home.

We have a heat pump and it had been making noise since we moved in and one weekend we came up and the air had died. We contacted Captain Air they came out on a Saturday morning and recommended a new outside unit. Gave me options on leaving the upstairs unit since it was only 5 years old. They gave me options and risk involved.

Two weeks after replacement we had the blower stop working and again they sent someone out to take a look and found a fuse had blown. There had been power spikes during week and this is what took out the fuse. No charge for coming out and replacing the fuse.. Will use them again. Great Service, friendly techs, and Professional.

Captain Air is amazing. We had them do an install of an entirely new system after trying to get a home warranty company to repair a very old one. They truly went above and beyond to help us make sure we were making the right decision, informing us very well of both the pros and cons of what the warranty company wanted to do. They made sure of the proper size, and helped us with exactly what we wanted and needed. The owners and every one of their employees conduct themselves with such a decorum, knowledge, and ability. My husband and I felt like we were joining a family using their services. I truly cannot say enough good about them and have already recommended them to everyone I know.

Captain Air is my official go-to for HVAC anything. I've used them for repairs and full system replacement for two different properties. Honest people and fair prices - highly recommend!

My review of Captain Air Heating and Cooling is a few months late. These guys are professional and friendly staff. I have replaced one of the units with Willard AC and the other one installed by Captain Air Heating and Cooling. Both 2 stage units. I researched and found that both Trane and American Standard are made by the same company. At the end of the day, I felt good that I have American Standard AC unit at a fair price with good installation and meeting the latest specs. I am ready to get a quote on my third unit from these guys. I wish I remembered the installers. They worked hard with great follow-up. Thank you

The owner personally assisted the crew with the installation of our air conditioning system, which demonstrated a strong commitment to customer service. The entire team was highly professional, knowledgeable, and thorough in addressing all of our questions. Their pricing was very competitive, and they went above and beyond by following up several days later to ensure our satisfaction and answer any additional inquiries. We are very pleased with both the quality of the work and the level of service provided.

Eric was great explained everything in detail and personable.

I’ve been using the Wilson’s for years, phenomenal service and super personable. Couldn’t recommend more!

I literally called 6 companies around 4-4:30pm and everyone was booked today. I called Wilson family AC and they were “Johnny on the spot” . I love dealing with local family owned businesses because the experience and customer service is second to none… just like this company. The techs are knowledgeable and transparent. My tech took the time to explain to me what was going on and what I could change to make thing better. Service call is responsible and they WONT price gouge you. Over all I will definitely be using this company again!

Wow! Couldn’t be more impressed w this company! Left a message late at night and the following morning had an appointment set and technician there within a few hours. Tyrone was very nice and thorough. He fixed the problem keeping me informed every step of the way. Although he fixed the current issue we are looking at a potential bigger problem. He took the time to walk me through giving me solutions on how to approach it in a more cost effective way. Several companies we have had out prior to Wilson have mentioned this potential issue but gone straight to the very expensive solution. Very appreciative of the integrity of this family owned business! Breath of fresh air.

As a service professional, I know that things do go wrong. Your service should always be top notch. Disclamer: After a long day of fixing and repairing alarm systems, I was looking forward to visiting my favorite toilet. Newly installed by Wilson Family Plumbing and AC. It failed miserably water all over the floor with 1 small deposit floating.
My wife had hired them in September/October to replace the valves in our tankless water heater valves($796), replace washing machine water valves($375) and add 2 new toilets ($977.11).
I question the cost of the washer value replacement and totally disregarded the techs suggestion of a water leak under the house. The toilet in the master bedroom was loose and with a very poor caulk job.I would be careful with a wife, credit card and Wison Plumbing and AC. You could get hosed :(

Amazing job!

Best company on the map!

Dawson did a great job!

Great Business and Great People!

Friendly staff, Fair and reasonable. Family owned.

Left a working unit not working.
No show at 9:30 the next morning and no phone call.

Eric was absolutely amazing and extremely helpful! Highly recommend!!

Bad customer service, will not return calls or keep scheduled appointments.

Very helpful and friendly staff and great service. Will definitely be calling back when I need!

Eric showed up on-time, replaced a part in about 5 minutes and was on his way. I will definitely call Wilson Family again in the future.