Reviews of local pros in Rockwall, Texas

Firehouse heating and air replaced our entire system. The service was outstanding! The workers were considerate, knowledgeable, and friendly. After all the work was completed they went over all of it with me explaining what they had installed and how to maintain it. The cost was reasonable and competitive in the market. It is a relief to finally have a company I can call with confidence when I need service in the future
update:
Thank goodness for Fire House Heating and Air! They armed so responsive and prompt. We woke up this morning with AC out. We have an Airbnb with a guest checking in tomorrow so this created a rather stressful situation. They were here within a couple of hours and had it fixed in no time at all. They put in a new system for us and they’ve stood behind their work every time we’ve needed them. Although there have been some glitches I still feel we made the right choice with Fire House Heating and Air.

James was awesome! He took care of our home and was incredibly personable while doing so.

Had a great experience. Very knowledgeable staff. Simplified things, and helped identify the areas needing attention, and helped modify plans to stay in budget!

I had a great experience. Punctual and very thorough. I will definitely use again.

They take care of me each year checking my systems and getting me ready for winter. Reuben was outstanding, fixing a small but potentially dangerous leak found during tune up.

Fardeen Azizyar provided courteous and professional service. He was very thorough in explaining every step of the inspection process. After he completed the service, he gave me a verbal explanation of any issues he found and how to get them repaired.

Fardeen Azizyar did an amazing job! We are so thankful for him he is very knowledgeable and we highly recommend him to anyone anytime he is the best HVAC Technician.

Jordan was very detailed and thorough in his examination of our Trane system. He provided graduated options to help maintain our system, and was friendly, courteous, and professional.

He did a great job. I want him at all service calls. He fixed the issue and didn't try to up sell me. He educated me and answered all my questions. Will be going with you guys with all my ac needs. I want this service tech anytime I call out, he was awesome am honest.

I started dealing with these people in April 2024, and since then it has been a nightmare. I was out of the country dealing with my aging mom’s health, and my wife called me saying that our 1-year-old Amana air conditioner was not working. I quickly searched the internet to find someone that works with Amana, since the machine was still under warranty and the company that installed it for us was gone. I found these guys. She called them, made an appointment, and a tech showed up, checked the system, and told her that the AC was not working because there was an issue with the main blower and that we needed to replace the plenum (big aluminum box where the input ducting connects before entering the AC) because when this new AC needs a bigger one, and because of that, the main blower is malfunctioning and might need to be replaced. On top of that, they managed to convince my wife to sign up for their “maintenance” plan, which is a way to check your HVAC system periodically and always find something that “requires attention,” as they put it. But anyway, I told my wife to go ahead and get it done, as long as the AC started working again. The plenum was replaced with a bigger one for $3000. They sealed the thing pretty well, I must say, but after 2 days, the AC stopped working again. It took the technician a week of back and forth and lots of guessing to figure out what was wrong. In the meantime, we were boiling in the house because it was already June. The first guess was that there was a leak somewhere in the system because the gas pressure was low, so they told me that we needed to do a leak test that cost $2000 more or less. I told the technician to add the missing amount of gas and wait to see if it was going down again, and it didn’t. So it wasn’t a leak. The second guess was that the evaporator coil might have an issue, and many other guesses after the tech finally figured out that the compressor was bad. Finally, they decided to replace the outside motor with a new one since it was still under warranty, but I had to pay $ 2000 because the labor wasn’t covered by the Amana warranty. After a month, the new motor started making a loud boom every time it kicked in, so two more technicians came by and did something to it to make it less noisy, but they never really explained what caused the boom and how they mitigated it. After another week, the AC stopped working again, but it was already October, so I decided not to call them back and deal with it when it was time to use the AC again once it got warmer in the spring. Now it’s January, and the furnace is on, and it works fine. I had a humidifier installed when I bought the AC system years ago, and I noticed that it felt dry in the house and I was getting shocked all the time, so I decided to go check it out in the attic to make sure it was on. The humidifier has a controller that has a sensor on the back plate to measure the relative humidity on the return air duct near the plenum (that’s where it was installed originally), and it’s also used to set the humidity level. As soon as I reached to touch the knob that controls the humidity level, the controller fell off the plenum! I picked it up, and it was just sitting on top of it, no hole for sensors or anything, basically, it wasn’t installed back, and it was measuring the relative humidity in the attic, which is way different from the one inside the home. That was yesterday, so there you go, this is how this company works, very incompetent technicians and installers, charged me a lot of money for their incompetence, and to top all of it off, someone from the company checked my LinkedIn page, what for is a mystery, maybe they want to hire me since it seems that I have more knowledge than their technicians since when all the guessing was going on I had some technical straight-to-the-point questions for which they had no answer!

Reuben arrived promptly, put on shoe covers to keep our floor clean, and checked both my hvac systems for potential problems and recommended replacing a capacitor that was out of tolerance to prevent the a/c motor prematurely failing. He was friendly and efficient, and is a reason I will keep using Firehouse Heating and Air.

The company was prompt, efficient and helpful. Fardeen the tech was very pleasant and explained everything as he went along.

Fareed came today and was very courteous and prompt at figuring out what was wrong with the heater and air-conditioner in my house. He was very professional about what might need to be done and came up with suggestions that would be follow up with another colleague in the company next week. Overall I am confident with his work.

Who would ever think that you would have to call an AC company in December to come and fix the AC because it’s hot outside in December??!!! Well that was the case and Jordan is a Godsend! He was prompt and explained everything that was going on. He was able to make the repair that was needed! If you’re looking for a great company with great people, give Firehouse Heating a call and request Jordan!!!

Firehouse Heating & Air did an excellent job installing our new system.
The crew headed by Dusty Corgill was very professional, respectful, knowledgeable and meticulous.
Thank you for the Great Quality Job! Keep it up!

Great tech! Very knowledgeable and helpful. He showed up on time and Very respectful. Didnt try to sell me anything i didn't need either. We would definitely recommend the Firehouse Heating and Air company to anyone. Reasonable price on service call too.

Very pleased with work done just seemed awfully exp. However the fancy tools needed now days I guess have to be paid for and replace when worn out. Jordan was very thorough and professional. I am very pleased with service and outcomes. Working great

We needed numerous repairs and add-ons to our HVAC systems. Firehouse technicians were at all times polite, personable, and dedicated to the work that needed to be done. Their highest concern was that all work was completed to our satisfaction. We’d welcome any of the six or more of them into our home again. A special thanks to Brandy who was at all times polite and professional on the phone as she juggled everything associated with scheduling and communication.

The team did a great job from appointment to finish. The office staff was friendly, professional, and easy to work with. The duct cleaning crew was timely, efficient, and thorough. Highly recommend to anyone looking for a trustworthy HVAC duct cleaning experience.

They diagnosed the problem and had my A/C up and running that day. The Tech was very professional and courteous while explaining everything along the way. I highly recommend Firehouse for all your Heating and Air issues.

We use this HVAC company for both personal and business needs, and they never disappoint. They are efficient, friendly, and genuinely care about their customers. Wesley, in particular, has gone above and beyond every time. His communication is excellent, and his commitment to service really stands out. Highly recommend!