Reviews of local pros in Rockwall, Texas

I want to give a huge shoutout for Dusty and his team at Firehouse. I recently had them complete a job for me at my house, but there was an electrical issue that I had overlooked. My fault completely, but while that was being fixed, Dusty communicated with me every day, staying in the loop, ensuring that he was doing all he could to help. These guys were communicative, showed up when they said they would, and did impressive work, in a timely fashion. Pricing? Glad you asked. They were totally transparent and more than fair in their pricing for the job. If you have any questions or would like for them to give you a quote, do yourself a favor and ask for Dusty and his tech Jordan. Great guys with a great company.

Firehouse Heating & Air was incredible to work with from start to finish. After dealing with ongoing heat pump issues, their team quickly identified that both the compressor and reversing valve had failed due to an undersized return air vent. Turns out, this was an installation issue from the original company.

They took the time to clearly explain what went wrong, why it happened, and exactly how they were going to fix it. I never felt rushed or talked down to, and I genuinely felt comfortable knowing the system was in capable hands. The repairs were handled quickly, efficiently, and with great attention to detail.

It’s such a relief to work with a company that is knowledgeable, honest, and willing to fix something that should have been done right the first time. I’m extremely grateful to Firehouse Heating & Air and would absolutely recommend them to anyone looking for a trustworthy HVAC company.

My advisor Alex Taylor was extremely personable and professional. He took the time to explain their services in great detail to make sure I had all the information necessary to make a decision on what will suit my needs best. He listened intently to my concerns and answered my questions. He made recommendations that were specific to address my particular situation. I felt very comfortable with our entire appointment and was welcomed to weigh my options and get back to him if I had any further questions.

I am going to recommend One Hour Air to all my friends needing the service. They were prompt in reaching out to me as we experienced the first heat advisory of the season. Alex was the technician and he was professional, courteous and knowledgeable, taking care of the warranty/claim process of the busted capacitor so it’s one less thing on our plate. Two thumbs up! 👍👍

Awesome service from Connor a year ago and
Eric today. They both were on time, professional and took the time to show me the issues. They made recommendations with zero pressure. There was no “salesman” vibe, just humble and helpful. Highly recommend this company.

Very impressed with the professionalism of everyone I’ve interacted with at One Hour Air. Kelly came out to our home to give us an estimate & it was wonderful working with him. I felt heard when explaining our needs & he answered every question very thoroughly. The services were provided within a matter of days & the technicians were professional & friendly. They’ve done a great job & I couldn’t be happier about getting to move into our newly renovated home & having clean air to breathe. No more construction dust! Thank you One Hour Air!

We were forced to schedule after hours for an emergency repair due to our unit suddenly stopping. They came out same day, and fixed the issue quickly. The techs were friendly, informative and professional. The reps that scheduled the service were also very personable, polite, and empathetic. 10/10.

I cannot get hold of this location. Each time I call, I receive the Ft. Worth office who are apparently taking their calls. That office set up an appointment for today and no one ever showed up. I am unable to get in touch with the Rockwell office to figure this out. I have made for the comfort Club Maintenance program and now I can't get anyone to fulfill that. I just wish they would answer their phones and give some sort of customer service.

Josh B was the technician who helped resolve the issue with our A/C. It was an emergency call in the evening. Though we probably interrupted his Sunday evening plans, Josh was professional and courteous. He quickly identified the problem and resolved it. Josh is a good representation of this company and I highly recommend them.

I was told I needed a blower motor for the attic unit, it was not under warranty, and would cost around 3k. I called a different company out the next day. They agreed with the assessment but the part was covered under warranty. If it had not been the cost would have been less 1/2 of this price. As it stands I saved $2600.

Update (November): I had to remove 2.5 pounds of refrigerant due to being overfilled by One Hour technician causing the heat pump not to work properly. Another service call and loss of what I was charged for coolant.

I have been a customer of One Hour Air - Rockwall for over10 years. They have done maintenance and repair on an old unit, installed a new unit, and now maintenance again on my current unit over the years. I have been completely satisfied with all of the work done, and almost more importantly, have appreciated Conner’s, the technician, expertise and courtesy. Today’s call was due to a short in my unit and the compressor was not working. I called in the late afternoon and they were out the next day. I highly recommend this company.

Our outside air conditioning unit had stopped working during the 107° with heat index of around 112°. Call in the morning and the repairmen was there that afternoon. Our unit was replaced the next morning. Super professional, courteous, and one of the most nicest repair people I have ever had. I have already recommended them to my brother and a good friend of mine. Because a good air conditioning and heating repair company is hard to find. This one is a gem.

Unfortunately i am having to update my review. First experience was pretty good, they solicited a review so I obliged, but since then pretty disappointed. First went to them for service because we were having an issue. They talked me into the annual service contract stating while they were out here they thoroughly inspect our system and address our concern. Being as it was a new house thought it would be a good idea since we didn't know if the builders didn't do a great job since we were already having an issue. After the first service (where they used our filters even though they were supposed to be included) I had to remind them of the original issue I hired them to look at at outside of there basic maintenance. I was told.the problem was found and fixed. It wasn't. When they came out again I let them know the issue was still happening and that I noticed that our tray under the ac was smashed and not sitting correctly they said they would handle it. Was charged hundreds of dollars to fix and being it was November didn't realize it still wasn't fixed until spring and the tray was still smashed. Called to speak to a manager was told one would be notified and call me next day and still have not heard from one. Unfortunately seems they are more worried about selling you a maintenance package and upselling you on unnecessary things then they are on helping you fix concerns. I regrettfully can no longer recommend.
Had a great experience with one hour heating and air. Juan came over did our service, suggested some other things. He was very professional and knowledgeable. He did a very good job and was not high pressure. We will definitley be using them again. Plus price for service was great.

Conner D is very professional, quick and precise in doing his job. Called for service at 230 pm, appointment at 5 but came 15 min earlier. He left for about 30
Min to pick up the replacement part and by 630pm my AC is back and running.
Really satisfied with the service. Highly recommend.

Very responsive and knowledgeable. Connor was very friendly and prompt. He came in and put on protective coverings on his shoes to keep floors clean. He went into attic and did his inspection and back down and then went and checked unit outside. They replaced my coils several yrs ago and did sn excellent job. I have used them for several years and will continue to use them in the future.I have always felt I was being treated fairly.

Great service and fast response time. The technicians are knowledgeable, polite and efficient. I have been a customer for the past 3 years I have had them come out twice a year for preventative check-ups and have always had a wonderful experience. I highly recommend the company!

After being completely let down my the company we used for 3 years, we called One Hour Air. Chris came out during the window of time that we were told. Chris was beyond friendly and even interacted with my 3 year old and was super friendly with our skiddish dog.He gave us information and went above and beyond. We decided right then to switch to them for our annual maintenance. No question about it. We already recommended them to our family. Thank you Chris!!!

THIRD SERVICE: Today I had to call One Hour Air Conditioning for the 3rd time this year. This time lightning struck so close to the house that it destroyed a part in our outside unit and fried our Nest thermostat. The dispatcher (I can't remember her name at the moment) was wonderful as always. She always talks to me like I'm a long time friend and truly cares. She had someone out there at a time that worked around an already planned dental emergency. He came out and was professional and friendly and once again was great with my skittish dog. He found the issues and talked me all the way through it and never once acted like because I was a woman I wouldn't understand. That has happened with other businesses in the past. They ask me if i want to call my husband so they can explain it to him. Not cool. Not this place though!. He was wonderful! Thank you again for saving the day!!!

Most recent experience:
Mold was found in our unit and the blower motor was in desperate need of being cleaned. They gave us a few options and talked to me in detail about each one. I saved up the funds and decided to go all out and do the UV light system to get the cleanest air for our family. They guys came out same week and were beyond polite, willing to answer all my questions, and didn’t leave any type of mess even after all the dust they were cleaning out of all the vents.

I had a 4ton system installed a couple of years ago by One Hour in Rockwall and they have been out several times to perform the regular checkup. They are always knowledgeable and professional and their prices are reasonable. Before I had the system installed, I shopped around and their price was the best.

I hired these guys to come to our business. That was over three months ago and I still do not have a receipt to reconcile the charges. The tech couldn’t provide a receipt and his boss was going to send it over. They’ve stopped answering my calls they’ve never answered an email, they charged my card but I don’t have an invoice for the work done.
Will tell everyone I get the chance to avoid one hour heat and air in Rockwall.

We would like to give a shout to One Hour of Rockwall and more so to Chris S. One hour accommodated our needs both visits on the same day. Chris has visited us twice this week and has been thorough in his work, taking the time to walk us through the issues and repair. He is very knowledgeable in his profession. Chris provided outstanding customer service, above and beyond compared to other technicians from other companies. We would highly recommend Chris and One Hour!

We contacted 6 HVAC companies after receiving an extremely high quote from an area competitor the day before. I circled back to One Hour- because of Hannah. The excellent customer service was consistent from that initial call (Hannah) to follow calls and to the Technician (Josh B.). The team was knowledgeable, responsive, honest, and thorough. Yesterday we received a diagnosis and repair estimate of $2500- $4500, with parts having to be ordered, and being without air for 5 days. Today, "One Hour Heating & Air" diagnosed and repaired the root cause issue for $450. Extremely appreciative of Josh. We have relief from the heat and are relieved that we did not have to spend thousands. They have won us over as customers. Kassidy & Kendra B.- Garland, TX.