Home Services reviews in Round Rock, Texas

Terrence did a very thorough job letting me know the treatment he was applying to my lawn and what I needed to do to improve my grass. He was friendly, polite, and let me know in advance he was on his way to my home.

When the guys that come out to treat actually pay attention to the notes on my account and apply the right treatment, I’m a happy lady. But since last year, my yard has been struggling in several areas and it always happens when they do the liquid weed/ fertilizer treatment (takes weeks to recover). My yard gets like this in the front and back when they don’t use granular. Hope it doesn’t continue as I would hate to have to switch companies or do it myself. Really enjoy the convenience of not having to do it myself.

In mid-September Nick, service manager for flower
beds, for Emerald Lawns quotes my husband for
cleaning up, removing and replacing weed fabric, and
rocking the front flower beds. He said that he would
let us know prior to starting a job and it would be a
couple of weeks. 10/3 the crew showed up to
complete the job without any communication. They
did not do what was asked and was only here for 90
minutes. From then until November 17 my husband
and/or I called and spoke with the front office staff to
have someone come and look at the job that was
completed incorrectly. 11/14 I was contacted by Nick,
the branch manager, and was informed that he would
come by the following week. 11/18 he came by and
spoke with my husband. He was in agreement that
the job was done incorrectly and assured us that he
would get this fixed. He mentioned that they were
putting up Christmas lights, and so it would probably
be a couple of weeks until his crew could get to it of
which is completely understandable. He gave me his
personal cell phone number and told me to contact
him if we had not heard from anyone. I have since
followed up via text, phone call, and voicemail to his
personal cell phone along with calling the front office
staff to see if we could get this rectified and the job
completed that we have already paid for. 1/29
Malcolm showed up to complete our lawn care
services, and I mentioned my frustration to him. He
said that he would have somebody contact us the
following day. We have yet to hear from this company
nor have they completed the job that has been paid
for. I am simply asking for reimbursement or
completion of the job.

Ever since we moved and lost our old lawn service, Emerald has been taking care of all of our fertilizer, weed control, and other lawn care needs. And they do a great job. One thing I really appreciate, which was evident in Lagreg's work today, is that they don't leave a mess. Whether spreading compost or fertilizer granules, they don't leave bits behind on the sidewalk or the street or anything. It's a little thing, but it's noticeable. High fives for that.

I went online to pay my bill only to find out they had automatically charged my account WITHOUT permission and added an extra $10!! When I called to inquire about the bill, I was told this is their new business practice.

I asked if I could speak with a supervisor, and she said it would be 72 hours before Cade would call back. Five days later I called again only only to be told he would call me at his earliest convenience.

I will be hiring lawn service with a new company.

This company was doing a good job until they were acquired by a Washington State company. No local contacts now and the worst customer service. They simply are now in the business to do to a poor job as often as they can. It seems they decided to come as often as they can by moving up each service...and of course Charging our account. I spent weeks patiently talking to customer service reps some nice..some rude ..all promising to fix the out pf hand schedule. Managers John and Austin made the same promises. Nothing was corrected the next days following the phone calls to customers service to put service on hold a month, we would get a visit the next day. Seemed they were determined to do 8 treatments to lawn in three months time then start over again. Idiots ?? I thought at first. Now I see its just a go out there do whatever and charge. I CANCELED everything. Yet they showed up. Sat In the truck ten minutes ( that's part of their routine...sit in truck ten mins ..run around the yard 4 minutes. Sit in truck 15 minutes more.. .then report you serviced the yard for half an hour)
Look elsewhere . This company is a joke!!+

Do not hire Emerald Lawns.

We hired Emerald Lawns to install Christmas lights. The service was originally scheduled on 10/5, with an agreed completion date of 11/12. Instead, they showed up seven separate times, each visit ending with a new excuse for why they could not complete the install. Either they did not have a tall enough ladder or they did not bring the lights with them.

When I called customer service, I was repeatedly told that the technicians “always bring lights,” which directly contradicted what the technicians themselves were telling me on site.

Out of all those attempts, I received only one confirmation that a technician was on the way, and it was not even on a day they had previously scheduled. The lights were finally installed on 11/26, two full weeks past the agreed deadline.

The very next day, I noticed that some of the lights were not working at all and the entire right side of the house had fallen down. I contacted them again for a repair, and it took almost two more weeks for anyone to come out.

Now it’s 1/16, and they still have not returned to take the lights down.

Missed deadlines, repeated excuses, no communication, poor installation, and unresolved follow-through. Absolutely do not recommend.

Choosing Emerald Lawns was a HUGE mistake and has completely destroyed our yard. We purchased our first home recently and decided to invest in Emerald's [overpriced] lawn service. Before their service, our grass and plants looked healthy. After being stuck in a contract for the last year, our yard now looks laughably bad. Every time they come to do a "treatment", they're here for all of 2 minutes. We have a camera and can visibly see when they arrive/leave and there is absolutely no way they are thoroughly treating the front and back yard in such a short span of time. When they provide us notes on why our yard looks awful they claim its due to "pet damage". Yes, we have two dogs but they're indoors except to use the restroom (which we pick up immediately) and they're NEVER in the front yard (which is equally as damaged?). Our neighbors next door also have two dogs and their yard looks immaculate and bright green after being serviced by TruGreen for few months, so it sounds like a made up excuse by Emerald. The most frustrating aspect of this entire service is how much work my husband has put into trying to maintain our yard every weekend just to have these treatments kill any new growth we see. When we informed them we did not want to renew, they didn't even attempt to retain our business. I honestly have a hard time understanding this company's high rating and highly advise looking into other companies. Such a waste of a lot of money.

Excelente

Great service.

The best in town

Rain or shine WORK WORK WORK

Great service

Excellent costumer service

Drove in from Dallas to get a load of Dillo Dirt

Had the mulch I needed

Great selection, products and staff

Had a great interaction with Jose. Top notch service!!

I want to talk to the manager I'm tried of going up there and the workers over charging everyone. Its very upsetting.

Horrible placement and the office is impossible to find. There are no markings and they require you to wear a hard hat or vest or will turn you away.

Great place to buy supplies for landscaping..only bad thing is that they close early on Saturday and closed on Sunday