Home Services reviews in Round Rock, Texas

I would like to commend you on your technician, Jason Nava. This young man knows his stuff and is very easy to work with. I had forgotten to unlock the gate. He sent me a text and I told him where the key was. He unlocked the gate, locked it back up and returned the key. You have a wonderful employee and I live in Sun City and it’s so nice to have someone who is dependable like Jason.

Trey is an outstanding arborist!!! Emerald Lawn and his customers are so fortunate! He loves what he does and pays attention to detail of my landscape. Treats what’s needed!! Trustworthy young man! No one compares to Trey!!

With them for little over 3 years. Spent so much money and my yard is pretty much just dirt now. First couple of years was good but not anymore. Wasted so much money, not worth it. See what it used to look like and how it looks like now.

---
Customer service is excellent. Will wait to see if their plan works. Adding start for good customer service.

Our yard started off really bad from last year's heat. Emerald lawns has treated it with a top coat, liquid aeration, and weed and fertilizer, and the difference is night and day! It still has a way to to but it's so much healthiernow and filling in quickly. I am actually really impressed with them so far.

Very good customer service. David was very professional and knowledgeable. Helped fix all problems and recommend ways to help with watering area. Will do business with Emerald every time for my lawn services.

Nicholas did a great job explaining the pros and cons of the treatment and the issue we were having. He gave my husband time to weigh our options. He treated our grass ans it is looking ao much better. He also updated contact info so I would get all the reminders and such rather than my husband who is out working all day. Thank you

I had an excellent experience with Emerald Lawn Care! Jayden was the technician who came out, and he did an outstanding job. He was professional, friendly, and took the time to explain what he was doing and why. You can tell he really cares about the quality of his work.

As always, whenever I have the opportunity to talk to Cordero about any of my lawn concerns, he’s really pleasant and always helpful. I really appreciate him taking the time and sharing his knowledge with me. My lawns come a long way since starting my service and I’ve even had multiple neighbors complement me 😉 on how pretty it is.

Aquí tienes la traducción al inglés:

A truly disappointing service. I hired them mainly for weed control, but I wasted my money — even the most common weeds have increased in my yard. The worst part is they provide a service report, but you never see any actual results. I canceled my contract and am now looking for a company that takes delivering results more seriously.

Started my service with emerald lawn again. The first application was last month and a second application was last week . Have not received any invoices. They took $199.04 out my bank account without my approval. Come to find out they switched owners. Please double check your billing information and make sure they're not withdrawing from your account. Once I I found out they switched owners I canceled my service. Will not be using emerald lawns at all. UPDATE 2/21/26: I am still trying to get my refund back from this company. They continue to email me invoices to pay when they still have not refunded my $199.04 they charged my card on February 2nd with my authorization. I had two applications 1 in January and 1 on February 12th. Their manager Aaron claims it's a system error and then human error when they restarted my service. Either way. Deduct the money owed for January and February and issue my refund. They expect me to pay the invoice for $125.68 which I received via email 2 times this week. I even received an email from someone in their retention dept stating that he applied the invoice for the two services I received and applied a credit to my account for future use. But still I continue to get emails asking for payment. DO NOT USE THIS COMPANY. They were great before they sold to another company. They previous owner was great. I have been dealing with this issue since February 3rd. If you visit the home and garden shows stay away from their booth. Don't waste your time or money.

WORST MOST ATROCIOUS UNACCEPTABLE CUSTOMER SERVICE EVER!!! I had a simple question and request about my contract and account. Four emails went unanswered. 4 phone calls with 20 minutes on hold unanswered over a 10 day period. I FINALLY selected "new customer" from the phone menu to get a real person. I needed a copy of my contract and to add a service - the rep said he would get that to me asap. NEVER RECEIVED IT AFTER A WEEK. THEN THEY CHARGED ME $487.00 for the annual contract WITHOUT MY AUTHORIZATION. OMG. I've disputed the charge with my bank. AVOID THIS COMPANY AT ALL COSTS.

I’m extremely dissatisfied with the service I received from Emerald Lawns. Two weeks ago, they performed a fertilization and weed control treatment on my lawn. The technician, Mark, assured me that either he or someone from the company would follow up within a day or two to evaluate the effectiveness of the treatment and, if needed, return to spray again.

That follow-up never happened.

Since then, I’ve called their customer service multiple times and sent several messages directly to Mark. Each time, I was told the issue would be escalated and someone would come out soon—but no one has followed up, and no one has shown up. It’s been radio silence despite my repeated efforts to get in touch.

To make matters worse, the treatment itself was ineffective. The weeds are still looking strong, and it’s clear that whatever solution was applied didn’t do much at all.

This kind of negligence and poor customer service is unacceptable. I would not recommend Emerald Lawns to anyone. You’re far better off choosing a local business that values your time, your lawn, and actually cares about delivering results.

Emerald Lawns has been taking care of my lawn for over 10 years. Their staff is always on time, do quality work and keep my lawn looking fabulous. Highly recommend them.

I've been a happy customer of Emerald Lawns for a while now, and I want to take a moment to recognize Jesus, who has been assigned to my lawn treatment route for several visits. He’s consistently attentive, professional, and clearly takes pride in his work. He always listens to my instructions and follows through thoroughly. After his recent visit, I appreciated the detailed report he left, explaining the treatments applied and offering helpful tips for ongoing care. He even made sure to secure the gate before leaving—it's those little details that show real care. My lawn is looking better than ever, and I truly appreciate the high level of service from both Jesus and the Emerald Lawns team. Highly recommend!

I just wanted to take a moment to appreciate the fantastic job Emerald Lawns did on my lawn. The transformation is incredible! They truly paid attention to detail, and the results are beyond what I expected. My yard has never looked better, and I can't thank them enough for their hard work and dedication. Highly recommend their services to anyone looking to spruce up their outdoor space!

Thomas was great, not his fault but he did not call 30 min before. I explained why it was important to me he said he was given this job last minute and he was 5 min away. I appreciate him explaining.

Buyer beware! I've been an Emerald Lawns customer for ten or more years but the last 5-6 years the paid in full discount has dwindled from roughly 10% to $15, on a $500 charge no less. You're forced to call to cancel and once I told the rep this he transferred me to what is basically a retention rep, who told me that I should be getting more discounts and would be happy to give them to me now. This is a typical internet service provider tactic of raising the rates until the customer calls in to cancel or complain, and ONLY then do they give you the discounts you deserve. This was once a family owned operation but it looks like they've either sold out or gone rogue with their customers. Very sad but also very typical in this day and age. Calling TruGreen or doing it myself now.

Emerald Lawns has consistently done a good job for me using the full annual service applications. Rarely have more than a few weeds even when it is time for another application. And they will come back out if any weeds pop up between applications. Nice to have a healthy and attractive lawn.

I am editing my original review. I normally don't give bad reviews and will give some grace when service is not up to par. I originally gave a short good review, but after seeing the results of Leveling job they did on top of the poor communication, I am very dissatisfied. I scheduled the service to be done at the end of August for budeting purposes, but the Sales Rep worked with said could split payments if we got it done earlier. So i agreed and what happens as soon as they completed the leveiing. I was charged the full amount. In a proper leveling job the sand should dissipate after 2-3 weeks. It's been 6 weeks and I still have sand in spots which means it was not properly leveled. You can see in the pictures all the unleveled spots and see the sand in spots. Read reviews and look at pictures before agreeing to lawn leveling wiht this company.

Rip off. No promises kept. Poor quality work

I went through reviews and thought they were good.

Called a rep and had in-person consultation with me.
As per discussion with rep and I clearly stated my requirements and I was told that my lawn will be looking good with no patches in the yard and good grass.

I told my grass to be levelled up and I was told that I need get the service of top soil.

But there was no use and I had consulted another lawn care guy in my community and he said Emerald should have raked the flatted out grass and then do the top soil but they did top soil service without raking the grass.

After getting service for this season, there's no change at all, forget about the lawn levelling and even the patches were not filled up.

Called rep to my home and I have to tell him what should have been done.

Rep promised me to send the lawn manager about 2 months ago and once again broken promise no lawn manager showed up.

Never again with emerald the company that rips off money and offer poor customer and lawn care services.

⚠️ UNAUTHORIZED $700 credit card charge & major service decline ⚠️

I’ve been with Emerald for 8 years, but my experience over the last two years has gone sharply downhill since the company was sold.

At the end of December, I received two different prepay quotes for the upcoming year, both reflecting nearly a 20% increase. I was previously told their increase was only 6%, so I did not agree to renew services or authorize any charges. I simply asked for clarification regarding the discrepancy in my quotes.

I called five times over the past week for clarification. My calls rang indefinitely with no answer. Last Friday, the only way I could reach anyone was through the new customer line and was told they were having phone issues, and was told my message would be passed along. No one followed up.

Despite this, Emerald charged my credit card $700 today without my consent. All prior balances were paid in full. I did speak with someone this evening after the charge, who said they would “look into it,” but as of now there has been no reversal.

Charging a customer without authorization, providing different quotes without clarification and being unreachable beforehand is unacceptable. This experience has completely eroded my trust in the company.