Reviews of local pros in Round Rock, Texas

Very disappointed. The guy James was trying to coax me to buy a new unit rather than add some gas to the current one. Shouldn't have trusted this company. When they say they can send within a couple of hour rest assured the guy won't fix the problem.

From the beginning of my interaction with Emergency AC of Austin, John Hannon provided incredible service as my Sales Representative. Extremely kind, knowledgeable, and transparent.

He was able to get us installed quickly after purchasing, and our installers, Sam & Diego, did a great job. They arrived on time, were careful and cleaned up, and our new AC is now running fantastically.

Thank you for the great service, and I plan to use this company for any future AC/HVAC work.

The blower motor on my downstairs AC went out and my system froze up. Emergency AC was very quick to respond and diagnose the problem. Once they determined what the problem was, it was only hours for the tech to get the needed part and install it at a fair price. Amazing service in this 100 plus degree heat! Thank you Sam and the Emergency AC team for your fast service and professionalism. I will definitely use Emergency AC for all my AC needs in the future!

We just got a new AC so I wasn't thrilled when I came home to it not working at 8 pm at night. But I was able to call, speak to someone and they sent over a technician right away. We had AC again before going to bed and I didn't have to take off work the next day to deal with it. I was amazed.

Ty was obviously very experienced because he was so knowledgeable. He was able to find the condensate lines for both units that 3 other technicians couldn’t—and with in 5 minutes! Gotta love this guy!

Lively people...last week they installed a new system upstairs and they did a wonderful job..so when our downstairs unit went out for the 4th time in 3 weeks, we called emergency ac..wow! A reasonable service call fee, and they were kind enough to squeeze me in same day. Sam was able to diagnose the problem. And while he couldn't fix it as the part needs ordered, he assured me they'd get on it first thing in the am.

Andrew was here on time very knowledgeable and professional. Diagnosed the issue and took care of things quickly. If I could give 6 stars I would, Andrew came over a day early and took care of our issue based on the information I gave him and we got to sleep a air conditioned home after getting back from a long car trip. Exceptional

Great job by my service techs. They were friendly, informative, responsive, and took care of everything!!

Also thanks to John Cantu and Sam and the install guys! Nice, quick, and clean job. Keep up the great work!!

Sam and Chris came to my home to install a new HVAC for me. They were on time and very courteous and friendly. They covered my carpet with paper to protect it from their shoes because they were coming in and out of the house. Completed the entire installation in just over 5 hours. They showed me how the new thermostat works. They also made sure to remind me to change the filter every month. Left the work area’s clean and were the perfect men to do this job . I give a ASAA plus to them and a AAA plus to emergency AC. Emergency AC also had the lowest quote out of 4 quotes I received and I had a Carrier system installed. A company with a history of quality equipment. No short cuts. Great price for quality equipment. Highly recommend emergency AC. 100 percent

All I can say is wow! These guys are top notch from start to finish. From John, to Marshall, to Sam and the rest of the crew, every single thing has been way beyond expectations. First class service, honesty, value, and more. They answered all my questions, beat all of the other bids, showed up on time and left my house cleaner than they found it. What a great experience to have in such a stressful time of having to replace my entire AC system. Great job guys! Great job by every single one of you. Thank you so much!!!!!

Excellent service from all employees! The person that took my initial phone call for service was understanding, knowledgeable, and pleasant. The service repair person was knowledgeable and took the time to explain everything to me. What super great service!! Highly recommend!

Great business. All employees were helpful, knowledgeable, cheerful and professional. The business went well beyond the expected. I appreciated their help and advice. They answered all my questions, kept me fully informed, and were efficient and effective in getting our new system installed and running. I'd rate them as 5+++.

Unfortunately, we have to leave a bad review. We had a new evaporator installed and everything seemed to be going well until I went into the attic to change the AC filter. The pan underneath the unit was full of water. I sponged out 14 gallons of water. Silver Spur came out a second time to re-level the coil and replace the plastic pan inside the unit. A few days later I had to go back up and get my sponge out. The technician (Daniel. Real nice guy) Could not figure out what was going on and just put his hands up. He even suggested getting another company out to look at it. I did that and the other company came out and said the coil was not installed correctly. As a matter of fact, The parts that the technician was supposed to install were lying on our insulation in the attic. All he had to do was connect a little tube that runs from the coil to the plastic pan. When Daniel left, he even forgot to put the AC filter back in. The new company noticed that there was insulation in the fan from the replacement of the coil, He said it looked as though the technician from Silver Spur was in a hurry. I have been so frustrated with Silver Spur AC. Daniel said that he does not really know Carrier products. OMG. we made a mistake. We had to pay another company to come out and fix the issue. Silver Spur has said several times that they would call me but they have never reached out. It is like they don't care. Don't use Silver Spur or Emergency AC for your AC needs.

My sales rep chris was an amazing guy. Customer service was A+++. Afew concerns came up after i stall but were immediatly addressed and resolved. The install crew were friensly a d professional and the installer that came to my home later that night was also an A+++ guy as well. Chris answered my call or text nomatter what time it was. This is a good business and i recommend it for a professional job and a peaceful experiance. Well done guys.

The process of choosing the HVAC components I needed showed that Emergency AC knew what they were doing.
I changed my mind several times & they were patient with me and got back to me within about 5 minutes each time, even after hours.
I was replacing an old system that had failed and they set up the install for the day after I stopped futzing around with making my decisions.
I had 4 quotes and Emergency AC was the best value, although the others were not too much higher.
And finally the installers were efficient and left things neat and tidy, they took less time than I expected, their workmanship looked good, even the caulking to seal entrances to the house for the compressor pipes was well done.

Very good experience with all personnel involved in replacing our a!c unit. John was a pleasure to work with & so helpful in choosing our new system with follow up calls to check that install was on target. Very responsive & timely service.

John and the guys at Emergency AC were incredible to work with. They were easy going and knowledgeable while getting the job done in no time at all. Thanks and we can’t recommend them enough.

Emergency A/C is my future repair company of choice. I’ve had three other companies fail to fix my A/C. James M, (tech) did a stellar job. His thorough and procedural approach found the A/C bleeding out in the attic. He communicated and showed me the pics. He was clear and honest that he didn’t have the right sealants for the leak, but returned promptly on time the following day around my schedule. Outstanding. I’ll stick with Emergency A/C here in Round Rock.

My family had no ac in this already hot texas summer
.our credit is not amazing we were having problems getting financing then in came emergency ac. They got us approved and installed in 4 days. The install was fast and the workers were very professional. Even when we had a small issue they came.out and fixed it next day. I recommend them to everyone

We had amazingly quick help, John called me as soon as I submitted an inquiry and sent me quotes for a new system within the hour, he was also adamant that they make sure a new unit was the right thing to do. Sam came out as a second opinion for our HVAC unit and was super thorough. They installed a new system the next day, great price and brand. Also had them at our mothers house the next day, where we received a quote from a different company for parts replacement, but were recommended to get a new system also. Sam went out there and found that emergency heat needed to be turned on, and no additional fixes were necessary. John checked on us and was always available to answer our questions and help educate us along the way. Thank you so much for the knowledge and honesty! Highly recommend!! We will be lifelong customers.

I was going out of town on a Sunday and needed a smart thermostat to be up and running before I left. Emergency AC of Austin lived up to its name and went above and beyond to help finalize installation. My service technician was fantastic and would highly recommend their services in the future.