Reviews of local pros in Sachse, Texas

I want to take a minute to write a review for Cruz AC.

Jose at Cruz AC was recommended to me by my neighbor a couple years ago, when we were going through a lot of trouble with our AC unit. This was during the summer heat wave and so you can remember the demand at the time was incredibly high. I asked him if he could come out at short notice and explained to him that I had 2 kids with special needs along with a 91 year old grandmother living with us. Jose made time to come out and check what the issue was, and in full transparency told me what needed to be fixed and the cost behind it. What impressed me even further was that he took the time to mentor his son. A rare scene to find at this day and age. They completed the task and came back a couple weeks later to check their work.

Now fast forward to today. AC wasn't working this morning. Wife and kids are getting antsy with the heat and I need Jose to come by. The man texts and promptly shows up about a couple hours later on time. And again, analyzes the problem and shares in complete transparency, the issue, the work and the cost. We had a blown motor due to a wrong capacitor that was installed before we bought the house. He made sure he got the job done TODAY.

And so here I am writing this review.

Final thoughts? He's a family man that's dedicated to the residents of this community. He's punctual, transparent and won't sell you BS. (And believe me, I'm sure everyone has had their share of BS)

If those aren't the qualities you're looking for, I don't know what is.

5 out 5. Will call and rehire him without hesitation.

Showed up less than one hour after calling! One HOUR! Diagnosed a clogged drain. Not only did they fix, but they gave me a way to fix myself in the future and showed me how. Also checked out the unit outside to be sure all is well. Nothing but good things to say about these guys.

Had a clogged line which was causing lots of water in the drain pan. Mr. Cruz answered my call and made the appointment for that same evening. On a Saturday no less. They were really responsive and made quick work of the situation. Will be recommending your services! Thanks again.

Benjamin and Jose were incredible and very thorough. They came out to Integrated Lifestyles Inc in Dallas and were very efficient and took care of everything on our list. They helped out with a temporary thermostat while we order a fancier one for our showroom. They're very professional and knowledgeable.

We had one of our two condensers replaced by them in the summer of 2022. It was a great experience. When we had recent trouble with the other condenser, we called them thinking it would be another great experience. It was anything but! The technician took it upon himself to replace the capacitor without first presenting us with the diagnosis and giving us a cost breakdown. I really feel like he should have presented all that to us BEFORE doing the work and handing us a bill. Maybe that's not how things are done anymore? I just felt like $300 for 10 minutes of work, yikes! I looked up the part online, it was a $28 capacitor.  When I asked him if he could come down a bit on his price since that mark up seemed a bit extreme, we were a repeat customer and not to mention I was ALSO paying over $1000 for 6lbs of freon...he says $250 is the best I can do. Ok, fine, be a scoundrel lol We pay them and hope we are good to go. Within 2 days the unit is acting up again. I call them back out. They check everything, say the wiring was a little loose, we. All good now they say. A couple days go by, the unit isn't working again. By now, I don't trust them and feel taken advantage of. So we call out another company. They discover that the capacitor was installed so poorly that the wires melted. (They showed it to me and it's easy to see melted wires at the connection site). When I got in touch with Cruz to let them know that their work was such low quality it resulted in that and asked if we could get a partial refund of some kind, no response. He clearly doesn't care about his reputation, providing quality work or doing what is right. Please don't use this company. We got recommended Seth Funkhouser with Apollo HVAC by the staff at Locke HVAC supply, a HVAC supply store here in town. Use Seth, he was exactly the type of technician you hope shows up when something goes wrong. Competent. Fair pricing. Everything that Cruz Air is NOT. Avoid my experience, don't use them.

I had to get heating fixed urgently. Cruz took advantage of that fact and charged $325 for $100 thermostat. Could have charged me bit more than what he got the thermostat for, but charged me 3 times the original price. After all this, he also charged me SERVICE CALL FEE OF $125. Could have atleast waived that off but he had exploit in every way he can.

Torrick with H & I HVAC was great. He was very honest and took the time to properly diagnose my AC issue. Other companies told me my blower motor needed to be replaced, but he found that wasn’t the problem and saved me a lot of money. It’s hard to find honest technicians these days, and I really appreciate his integrity and professionalism. I highly recommend H & I HVAC.

Torrick is a honest guy to deal with

H&I came out to the house very quickly and were able to explain the issue clearly. The pricing was fair for the work that was completed.

This has been a wonderful experience. The owner Torric was understanding and very professional. I will always use his services.

Torrick was very nice and really worked with my schedule. His work was through and he didn’t mind me asking questions.

Absolutely tip top company. Came out to the house quickly, very friendly and serviced our AC unit just in time for the Texas heat. Heroes in the heat that can't be beat!

H&I HVAC in Sachse, TX provided excellent service! The installation was quick, professional, and the technicians were friendly and knowledgeable. Highly recommend!"

Torrick is the best. Great communicator, prompt, smart and an excellent troubleshooter. Strongly recommend !

My system has been out for over a year and with one call we’re back in business. Mr. Torrick was very professional and knew exactly what he was doing. He and his partner got to work and didn’t stop until they were done. I had multiple big name companies come out and was told
Boring could be done. These guys were absolutely amazing. I will be using this company from here on out.

We are so pleased with the services we were provided. Torrick is a kind soul, who kept us updated throughout every step of the progress he was making to get us what we needed. Texas heat is brutal and he saved us! I’d definitely recommend him to anyone in need. Thanks again Torrick. We appreciate your kindness and efficiency, and wish you the best on your journey!

Torrick was great to work with friendly, informative, and knowledgeable. We had a clogged condensate drain and he was able to unclog it quickly at a fair price. I highly recommend H & I HVAC!

Torrick was very responsive, professional, and honest. He took the time to show pictures of his repairs and even fixed an issue that could cause future problems. Definitely top tier in the HVAC field.

I had an amazing experience with H & I HVAC. They were prompt, professional, and incredibly knowledgeable. The technician arrived on time, diagnosed the issue quickly, and had my AC up and running within an hour. I really appreciated how clearly everything was explained and that there was no pressure or upselling—just honest, efficient work at a fair price. My home is comfortable again thanks to their fast response and top-quality service. Highly recommend!

The most courteous technician (Torrick)did our install. Super informative and respectful. Answered all my questions and took care of us in a time of need.
Helped us choose the right system for our home. Did a wonderful job cleaning up as the job went on. 10 out 10 would use them again in the future. Would definitely recommend him to everyone in need. Can't wait to try out the furnace this up and
coming winter. As the a/c has been wonderful in this
hot Texas summer. Thank you H and I. You have a customer for life.

H&I HVAC LLC of Sachse TX
The crew arrived on time to replace our entire heating and air conditioning system. They are honest, courteous and knowledgeable in what they do. They are also very friendly and explain the whole process before starting the work. Every question that we asked was answered in a very professional manner. I would definitely recommend them to our neighbors who need any HVAC work needed. Torrick is a great leader.