Reviews of local pros in Sachse, Texas

These guys were professional and efficient. They came out within 3 hours of initial contact and had our a/c back up and running within an hour. I found them from great facebook feedback. I would not hesitate to use them again.

My AC fan quit so I called them. They did arrive within an hour on a 100 degree day which I thought was a good sign. They diagnosed the problem as a seized fan motor within 5 minutes and said they had some options for replacement. They then handed me a bill for $95 for doing nothing but stepping onto my property and a quote for $695 for a factory motor replacement or $599 for a universal "rescue" motor replacement.

So for all of you who don't know about HVAC, a compressor fan motor costs about $150, and takes about 30 minutes to change if you have a 1st Grade level of electrical knowledge and a common socket wrench. I told them I would not pay that much and sent them away. This was a Friday at 430pm, and I was still able to find a new replacement motor and change it all before dinner and I only spent $170 (motor plus tax).

For all of you who think these guys are hard working and honest, I'm here to tell you NOPE. They are typical tradesmen who think they can take advantage of people simply because they have a specific license and typical home owners just don't know. Most people are in a dire situation when them call guys like these or and are willing to pay whatever just to have the issue resolved. Don't get me wrong, I understand that plumbers, electricians, HVAC, etc., take long times to get licensed and some of the things they do are quite complex and dangerous, but for God's sake, trying to charge me $550 in product markup and labor for a simple part and job that probably wouldn't take him 15 minutes is garbage. They literally tried to steal from my family, and take advantage of us in a time of need. For that I say "F - You" Mr. Cruz. You should pray that I'm not the only person around if you ever need help.

there should be a 10 star rating available for Cruz Control. I have never had to maintain an AC unit alone but know that I will never call anyone else the next time I need anything heat or AC related. I noticed a small issue earlier today and called Cruz Control. I spoke with Mr. Cruz himself. He and his son Ben were able to come out a little while ago and he went through everything that he checked and in terms I understood. They could not have been more courteous or professional. I will recommend them to everyone I know from now on and am assured that I now have an amazing AC company!!!! LOOK NO FURTHER!

Our local neighborhood Facebook group recommended Cruz Control and we called them out today to get a second opinion after the first company only tried to get us to buy a new unit. They were professional, friendly, informative and got it back and running without pushing a new unit on us. Highly recommend!

Our Heating was not working. Technician Cruz came .
We were quoted $269 for diagnosis, and adjustment (labor) which we agreed and paid. He did not replace any parts and heater started working .
However, while he had the furnace assembly open, he took out the existing capacitor to test. He recommended replacing the capacitor. At that stage, installing a new capacitor was just a matter of plug and play. To our surprise, Cruz asked additional $250 for a new capacitor which he mentioned he had in his truck. I knew additional $250 for a capacitor was an outrageous price, so I declined . Later, I checked the price of the capacitor. It is readily available in different local stores for approximately $15, same spec and made in USA.

Great and timely customer service.
Cruz control immediately responded to my last minute call and had my AC running .
I definitely will be using them again!
So thankful! Happy customer.

Jose came to the rescue today! Our AC stopped blowing cold air and I was living in hell for a whole day waiting on the warranty company to do their thing. I called Cruz Control and he came within the hour. Fixed the problem at a reasonable price and even waived his housing-call fee! Great service. Can’t recommend him enough!

Awesome service! I can always rely on Jose to be available whenever needed. Jose is was very thorough in his inspection and explanation for what was wrong with our HVAC unit. He ended up having to replace the entire unit but gave us a great price. They were timely in their arrival and finished their work within a couple of hours. Highly recommend!!!

Wow this company is amazing . I had a company to come out to check my dad’s AC unit . My dad is elderly so I facilitate his business . So many people try to take advantage of the elderly . The first company I called did just that over priced my dad and wanted him to pay for services that weren’t needed ,therefore I wanted to get a second opinion . My best friend stated she used Cruz Control . I called them, they came out immediately . He and his son were very nice and professional . He was very thorough and explained everything . The price Mr Cruz charged was no where near the price the first company charged . My father was very happy with the service and so was I . U can not go wrong hiring this company for your AC needs . There’re honest , knowledgeable , nice and extremely professional .

Cruz Control came out the same day of me contacting them. They were very knowledgeable, explained the issues my units had and got them up and running again quickly. I would definitely call them again should something else need attention. I had called a big name company for a heating issue over the winter and they just wanted to talk about replacing the whole system. I know they are a bit old but hoping to get a little more life out of them. These guys just fixed the problems for a reasonable price and did not try to sell up. Recommend if your system needs help (and they all do at some point :) ) Thanks Cruz Control!

Mr. Cruz is fantastic! I'm a widow and a retired teacher and live on a tight budget. He maintains my heater and air conditioning units. He came on Saturday evening and changed out my blower motor. He was here till past 10:00 PM. He is very personable, and I think he treats me like I’m his mother. Very professional, very friendly, hard worker, Family man, and an all-around great guy! I would recommend Cruz Control heating and air every time! They are the best!

Our AC was on verge of breaking today and wouldn’t cool the house. My husband remembered he saw Cruz Control Heating & Air LLC recommended by other people in our HOA group.

We called Jose at around 7:15 and he was at our doorstep before 8. EXCELLENT customer service. He was professional, efficient, and honest about what we needed. He fixed it within the 30 minutes he was here . We cannot recommend him enough. He’s gained a loyal customer and if you’re in need of heating and air services he’s definitely your guy

Jose and his son really helped us out today. They showed up quickly when I called about our AC not working on a 100 degree day. They fixed several things and explained it all in a way we understood. I really appreciated them! They are super honest and trustworthy, I thought their pricing was more than reasonable. Will be calling them again if we ever need to, and will definitely be recommending them to friends and neighbors.

We had our heating and AC systems replaced and the service was absolutely outstanding. They were very detailed and thorough during the initial inspections as well as the installation process. Jose worked with me to put together a proposal I was comfortable with and was quick to answer any questions and address any concerns I had. Professional, timely, and courteous. Highly recommended!

Great Service and very professional. A/C was on the fritz and I called Cruz Control Heating & Air and they were at my house within the hour. They completed the job within the same day which is almost unheard of. Mr. Cruz was very thorough with explaining to me what was going on with my unit and pricing. He did not come in and rush through like other companies have in the past. His apprentice was also very polite. Will definitely be using them in the future.

I recommend Cruz Control Heating & Air to anyone in need of reliable air conditioning and heating services. Their professionalism, expertise, and commitment to customer satisfaction set them apart from the competition. They were prompt in their response and scheduling. They understood the urgency of my situation and made sure to prioritize my request. Their technicians arrived on time and were well-prepared to tackle the job at hand. They carefully evaluated my existing system, identified the issues, and explained the available solutions in a clear and concise manner. I appreciated their attention to detail and their ability to answer all my questions with confidence. One aspect that truly impressed me was the transparency and fairness in their pricing. They provided a detailed breakdown of the costs involved, and there were no hidden fees or surprises along the way.Thanks to their outstanding work, I can now enjoy a comfortable and climate-controlled home environment all year round.

I am extremely happy and impressed with Cruz Control Heating & Air experience! I had them install a new HVAC system a few weeks ago, several friends of mine told me they always do the right thing and take care of their customer. They have a new customer for life and I would highly recommend them to anyone.

I recently had a very unpleasant experience with Cruz Control Heating & Air. They charged me an outrageous $289 for a capacitor that costs around $30 in the market. This kind of price gouging is completely unacceptable.

If you're considering using their services, I strongly urge you to be very cautious. Before agreeing to any part replacements, check the prices online. These guys are nothing but rip-offs, preying on customers who trust them to provide fair and honest service.

Save yourself the headache and look for a more reputable company that won't take advantage of you.

Same day appointment and was very thorough on repair. Highly recommend.

Joe and his guys are very responsive, and accommodating. Joe was quick to send his guys out to my aging mother-in-law's home to replace her broken thermostat. While there, they also took the initiative and checked and ultimately provided maintenance to her ac unit. They were very communicative with me, as I don't live in the same city and they kept me informed of the work that was needed. I can now rest assured that her ac will run efficiently during these very hot days. Thank you so much, and I highly recommend Cruz's Heating & Cooling for all your cooling and heating needs.

2 stars for being fast to respond. But I can’t go beyond that. Up until the last service call I would have given 5 stars. I had used them before to add freon to my AC. I chose them because they were asking what I believed to be a reasonable price for 410a. Something like $50 per pound. I can get it myself for much less than $20 per pound, but am not a licensed technician. So I thought a markup of 2.5 times was reasonable for the service. Most of the other places I called were asking 8-10 times that amount. I was happy to find a fair deal. But fast forward a year, and I scheduled Cruz again to top off my freon. Same prompt response as before, but when it came time to pay the bill, I was presented with a shocking 8-10 times cost per pound. I asked why, and was told freon prices had risen 15-20%. Well, fair enough, and I would have happily paid it. But his price has risen over 250% in one year. I have the receipts. To be fair, I can’t really say Cruz is the only one now charging these outrageous mark-ups. Most seem to do it. I’ll be shopping around again.