Home Services reviews in San Antonio, Texas

Great pool service company! Really takes time in making sure pool is clean and chemicals balanced. Will not hesitate to come out in timely fashion to address any issues! Highly recommend!

We contracted Sunray Pool Service for pool cleaning and acid wash. They proved to be a professional pool servicing company, and I appreciated their prompt communications. The work was completed quickly, and the final bill was at the lower end of their quoted range, which I am thankful for. Great job!

I received great service. My technician John always does a great job and is very professional. I will continue to use this service and recommend it to others

Several years ago, I hired Sunray to replaster my pool and was very happy with the job they did. Now many years later it was time to have it replastered again and I sought quotes from several local contractors. Again, I was most pleased with Sunray. Justin promptly came by to see my pool and explained every detail. He was very pleasant to talk to which I very much appreciated. Very soon after, he emailed me the complete options and prices. He also loaned me a set of sample quartz tiles that I could take my time with to choose my desired color. He even sent me a video of a pool Sun Ray recently did with the color I chose, to give me a clearer idea of what it would look like. I was very happy that they were able to start within two weeks. The job was completed in about a week, faster than I anticipated, and it looks great. Afterwards they chlorinated the pool and came back several times to brush it.

I would highly recommend Sunray for pool replastering!

Ram is the best. Come every week like clockwork. Pool sparkles always. He is friendly and even comes back when I forget to put my mutts up. Now that is true service

Last year I was looking for a new team of pool techs because I thought I had too many equipment repairs from the group I was using. I came onto a discussion about reliable pool techs on Next Door. I sort of picked SunRay out of the hat and texted. I hired them that day and have not looked back. Each tech has been reliable, courteous, and professional. They show up on Fridays and send me an email message at the end to let me know the work that had been done; if the water is low the tech will alert me. My pool equipment has had hardly a single problem this past year. I recommend the team at SunRay as strongly as possible!

We have been with Sunday for over 10 years. We have had full service, chemical service and repair service. They have been great! Dependable, Reliable and Great service.

Kerry is very reliable, friendly and punctual. Understanding about the dogs. Could not ask anything more!

Routine weekly pool cleaning from David who is always pleasant, professional, answers questions and takes time to chat while working. Always asks if there is anything else needed from him.
K phinney

I have used Sunray since 2007 and they have keep my pool clear even when my pool pump was not running- Kerry has always gone above and beyond to keep our pool in good shape.

My pool is serviced very well each week. Sun Ray has been my company for the last several years. Many, many thanks!

I have had the same pool cleaning service by Lorenzo for the last 5 years. Such a gentleman and the pool always looks great after he cleans it. Thank you Lorenzo!

We have been very pleased with Sunray Pool services. The gentleman that shows up weekly at our house is Ram. He is always pleasant and Always leaves our pool looking perfect!

Ram is my service guy. He is very nice and always does a great job. The pool is done quickly and is really clean and bright when he leaves.

This company is horrible stay away!! Bad communication and bad work. My husband talked to Jamie but he sounded like he had no care and was use to customers complaining. Softly rude if that makes sense. Pool was green all summer and felt helpless. When he told Jamie we were canceling he had no care and said ok. Moved on to a pool company who cares about you and their customers. Bad bad Business!!

We have been using this company for a few years now and the service continues to go down. Our pool never has enough chlorine despite the weather (hot or cold) and has had an algae problem for well over a year. I have emailed and called several times only to be told my expectations are too high and that they have tried to accommodate me by changing technicians several times (3 over a few years). Their website said full service includes weekly brushing, chemical treatment, and vacuum (this is no longer on the website). This is not the service we were ever getting. When I asked about this I was told the website was outdated and that the brushing and vacuuming is on an as needed basis. ​ ​ I am certain our chronic algae problem is due to poor maintenance. I spoke to them about the black algae and was told the pool needs to be brushed regularly and treated, I thought that was what I was paying for.... In the last 2 weeks I have been treating our pool for both black and green algae and large build up of scale; it is the best it has looked in the past 2 years.

Our technician is a nice man but is not capable of maintaining a pool of this size.​ ​ He doesn't come until the very end of the day and can barely walk up our driveway. He is only able to carry one, maybe 2 jugs of chlorine so that is usually what the pool gets unless I walk out and say something. He brushes the sun shelf and empties skimmer baskets. Occasionally, he has to get some leaves off the bottom. I always have to ask to have the pool vacuumed by sending an email earlier in the week or the next day after the technician has already come for the 10 minutes it takes him to dump chemicals and leave. Too many times I have been left scrambling to clean the pool before a party. The most recent was a few weeks ago and I emailed early in the morning the day before my scheduled service.

When we hired this company and paid for "full service" the expectation was the pool would be cleaned, brushed and chemically maintained on a weekly basis. I shouldn't have to call or email to request these services as they are not above and beyond the maintenance of a pool.

We are small business owners ourselves and customer service is of the upmost importance. You are seriously lacking in this department. We have canceled our service.​

Ram is terrific. He puts up with far too many oak trees around the pool and never complains. We often compare our achy joints and so far I’m in worse shape- but then he’s doing all the work

I had been a Sunray Pool Customer about 10 years give it take. I had been having issues with my pool turning green towards the end of the week prior to the next weekly visit. Thinking I was doing something wrong I switched from chemical only to full service and left it to the professionals. The following week Tuesday 6-22 we saw (nest cameras) the pool tech arrive and leave in 4 minutes. I called Sunray and spoke with Jaime assuming that an error was made and pool tech didn’t get the notice that I switched to full service. They would simply come back and scrub the pool. As you can see in the photos this is about 2 hours after they added chemicals. Walls where green. Jaime stated his tech was on site and did clean my pool and said I was lying. I told him I have a nest camera and he didn’t come by on the 21st and on the 22nd he was here 4 minutes. story gets really long after this. Bottom line Sunray refused to acknowledge a mistake was made. He said my pool was stained not greeen and that with x amount of years he has he knows what he is talking about. Never even attempted to hear me out or call the tech and ask. Just flat out argued from the initial phone call.

FYI, I switched companies, I have no more green pool and my pool isn’t stained. It looks amazing. Jaime is rude unprofessional and this is not my first time dealing with him. He has no business answering a phone for a company. He will cost you business. If it weren’t for him I would still be with Sunray.

These were taken 2 hours after their “full service” cleaning, which includes in the invoice : vacuum, Brush pool, emptying baskets, and cleaner bag , additionally managing pool chemicals. 190+$
They take a surface picture at the end with the pump running which causes reflections and hides any under the surface junk. I made sure this time to go home after and check the pool and took those pictures. The pool is absolutely disgusting, and is not swimmable. We expressed our dissatisfaction twice but to no avail. Very poor service and waste of money.

They damaged my system with a rock, admitted it on the phone, then left my pool off and refused to fix it. Justin (the owner’s son) was dismissive and unprofessional. Run from this company.”

Justin and Sunray Pool Service do a great job taking care of our pool! It’s always clean and sparkling. He’s very pleasant and efficient and the dogs also love him!