Home Services reviews in San Antonio, Texas

We had a consistently disappointing experience with CK Pools San Antonio. Over several weeks, our pool was left uncleaned despite multiple calls and promises from the office and management. We were repeatedly told a technician would come out, and each time, no one showed up. This lack of follow-through became a pattern, not a one-off issue.

One of the most alarming concerns was discovering a container of muriatic acid left unsecured by our pool—something we only noticed days later. With a toddler and two dogs in our home, that kind of negligence could have led to a tragic accident. On top of that, we found a technician's bag left in our pool. When we addressed this with the General Manager, we were assured the issues would be resolved, but nothing changed.

To make matters worse, we once overheard a technician complaining about the number of leaves in our pool and even accusing us of letting our dogs swim in it. First of all, we have trees—leaves in the pool are not some kind of outrageous issue. That’s part of pool maintenance. Second, our dogs hate the water and absolutely do not swim. And even if they did, we would expect a professional pool service in Texas, of all places, to know how to properly care for a pool that pets may use. That kind of comment was not only unprofessional—it was insulting.

We were also double-charged in March and charged again for April, even though we received no actual service. We eventually had to cancel and request a full refund, which we are still waiting to receive. The lack of professionalism, communication, and basic service standards has been extremely frustrating.

Based on our experience, I would not recommend CK Pools to anyone. There are too many other pool companies out there that respect their customers’ time, safety, and property.

Very pleased with the service we receive. Always good about informing if something needs fixed or replaced. Great communication 👍

He isn't afraid of our dogs and always does a great and efficient job!!!

Miguel does an excellent job very thorough and detailed.
Our pool is Crystal clear!! We definitely recommend your services

Been using these guys for a couple years now. If ever there’s an issue, they always respond promptly and resolve it. Highly recommend!

Does an excellent job and takes his time to ensure everything is clean and the chemicals are safe. My pool is crystal clear.

Ramon does a great job maintaining the pool. He does consistent work. He is professional and maintains a good attitude while doing his job.

CK Pools and Beto are always on time, honest and very polite/respectful. Hard working as well!

Awesome results! Jesus was able to find the right combo of chems to remove some staining that had plagued my pool for months!

CK pools always does good work on my pool. Kevin is consistent and thorough. They keep it clear and well maintained!

Robert always does a wonderful job. I really appreciate that my scheduled appointment was met even though there was a holiday this week. Very dependable!

Tyler was very professional and knowledgable. We are just starting our service but very pleased so far

The service Tony provides is top notch. Always greets you with a smile and willing to answer any questions I have. The pool sparkles when he is done and he never cuts corners, he makes sure the work is done right. Thank you Tony

We have used CKPools for about 2 years. The service has been good, but Amaris has taken it to new level. He is professional, thorough, and kind. Amaris and the team have consistently exceeded expectations.

Tony is the best pool cleaner we have ever had! He is very thorough and responsive. Our pool has never looked better,

Thank you for your help today. I have been with the comoany for the past 5 years. They are reliable and will take care of your pool needs

CK pools does amazing work🔥🔥🔥🔥 it's actually crazy to see them bring a pool that's completely green back to life!!!! I like watching those videos on Facebook but seeing it in real life is even more satisfying!!!! My good friend Robert is an associate there and the work he has shown me truly blows my mind!!!! You won't regret doing business with them I guarantee it, and if a situation occurs they do everything in their power to make it right. Keep up the great business guys!!!!

They are a very professional and fairly priced company. Had a repair technician, call sam come out to my aunts house to service there pool. He was super friendly and very professional. We are very happy with the service he provided

Tony recently serviced my pool. He did a great job. He took pictures of everything he did and even took a picture of the gate to the back yard being secured after he finished with the pool.

Tony does a very nice job and is communicative. He has been on time and honest in his approach and is helpful when my poop needs help!

Ramon is reliable, efficient, and does excellent work cleaning our pool. It always looks beautiful and clear after he has finished.