Plumbing reviews in San Marcos, Texas

I called to fix a broken shower handle and the operator was kind enough to send someone quickly. The technician arrived in a timely manner and explained the cost and what needed to be fixed. The price was higher than expected for an easy job but it came with a one year warranty and I trusted the company since they are a big corporation. The technician fixed the shower handle but while turning off the water outside tracked mud into our house with his dirty work boots. I can understand that this can happen since it has been raining lately but better care should be taken to respect people’s homes. With the handle fixed the technician showed that it was working properly, however I noticed that the turn off position was different than originally situated. He explained that this is the correct position and shouldn’t be an issue. We tested to make sure the water was running and he said everything was working fine. He even stated that it would take the water heater a minute to pick up but should have the correct temperatures with the corresponding sides. Later that night while trying to take a shower I realized that the cold side was putting out hot water and the hot side was putting out cold water. Mistakes happen and I called the company to address the issue. They worked with my schedule to have someone come fix the mistake. The same technician arrived the next day and “fixed” the issue. I wasn’t home and had my mother make sure everything was in working order. I just tried to take a shower and it’s the same issue of cold being hot and hot being cold. I called again to explain the issue had not been fixed properly. I asked to speak to a manager and they had stepped out. Having spent a good amount of money I would think that the issue should be addressed when they make a follow up call. Tomorrow will be the 3rd time to fix what should have been done correctly the first time. Will update review after the issue has been addressed.

Justin was awesome and fixed the problem quickly. Our toilet had been clogged for almost a week and nothing we did would fix it. Turns out our 1 year old put a plastic fork in there! Justin got it out quickly.

Barry and Grant came to unclog my toilet, BUT, renewed my faith in the kindness of people. They worked quickly and my toilet is good as new!! If you need any type of plumbing service, please call Roto Rooter and ask for them!

Chad Jones was amazing! He promptly responded to my water leak issue. His team Jose and Jesus were amazing and professional. They explained everything and made recommendations. Once I said let’s do this, they delivered. Once again I want to say that Jose and Jesus put my mind at ease and made my day a whole lot less stressful.

Jose and Jesus repaired another leak and they were amazing. Professional and informative throughout the entire process. Thank you

Justin from Roto Rooter just completed a drain service in my home. Although the issue was quite complicated, he was very thorough and completed the job most satisfactorily. He offered many suggestions for avoiding problems in the future and was both professional and friendly. I will continue to use Roto Rooter for all my plumbing needs.

I had the pleasure of experiencing exceptional service from Podium, and I can't say enough about the outstanding job done by technician Alexis. From start to finish, the service was top-notch. Alexis was not only highly skilled but also incredibly caring. It's rare to find someone who goes above and beyond to ensure the job is done right and that the customer feels valued. I highly recommend Podium, especially if you're lucky enough to have Alexis as your technician. Thank you for the fantastic service!"

Roto-Rooter Plumbing performed exceptional service today! They checked the main line and made some recommendations to help keep it clear. Philip followed up by clearing the slow shower drain that was becoming a problem. All of the plumbers were very nice and knowledgeable. I’ve used Roto-Rooter several times and they always take care of the problem. Thank you for another great service call!

Jesus and Jose from Roto Rooter were extremely polite and helpful in finding where my water leak originated: my hot water heater. I did not hire them to do a repair or replacement because Roto Rooter wants $350 for the service of just coming to my house. Then labor and parts were to be on top of that, adding up to a cool grand. Now I’m looking for a plumber to replace my hot water heater if he can’t repair the one I have now.

The gentleman that showed up was very respectful and honest. Looks like more work will have to be done.

Mark D. was incredibly helpful. He really took the time to not just fix our sink problem, but also helped us understand what was causing the problem and how we can try and maintain our sinks to keep the problem from resurfacing. I highly recommend!

EDIT: First, I’ll mention while the repair tech that initially fixed my leak did so in a very timely manner, the reason for my initial “5 Star” review was created solely to receive $200 discount off their repair fee.
As for the rest of my experience with Roto-Rooter, by far the worst service imaginable. From unprofessional scare tactics, to seemingly deliberate hiding of cost, to dysfunction between teams, to mishandling of filing claim, and overall disaster of customer service which led to immediate claim denial and mob-like behavior in collecting payment for their incredibly overpriced services.
The initial tech that arrived was only here to explain their services and plan of action. Expressing the time sensitive nature when filing a claim for leaks in order for any insurance to accept the claim. That if I shop around I may not be able use my homeowners insurance to cover the damages because the can no longer can be determined as cause by “initial onset.”
The 2nd tech arrived to identify the source of the leak and repair. It was quite obvious where the source of the leak was in the garage, however, was using this time to upsell me for a full house inspection… I declined the full house inspection because again it was obvious where the leak was coming from. This service I had to pay out of pocket. $950 turned to $750 because I agreed to give them a 5 star review.
Now with the leak stopped and an unsightly hole in the ceiling of my garage, I continue to talk with the initial tech to follow Roto-Rooter’s plan of action to “properly” file a claim to my insurance. Roto-Rooter, as a part of their services, plans to file the claim on my behalf which must include their Mitigation Team to immediately start the drying of the area affected by the leak. Prior to agreeing to next steps, I asked in the event of denial the cost owed by me to which he Would not share because “he doesn’t do the Mitigation.” But he knows “Mitigation is necessary and must be done immediately in order to get the claim accepted.” Their repair bill was timed and the clock is ticking… the mitigation team of 2 techs that showed up also unable to share an estimate for tearing significantly more wall than was initially made to repair the single 12” pipe and set up fans making our garage inaccessible for a week.
After being instructed what next steps to expect and items to share to my insurance adjuster I was assured that Roto-Rooters experience handling claims would be an easy, guaranteed process to receive accepted claim and coverage of costs ALSO needed to repair the sizable hole left by the mitigation team.
Well, between the lack of experience of Roto-Rooter techs and disconnect between teams ultimately resulted in a speedy and certain denial for the claim in which no costs will be reimbursed or offered to cover for any service related to the pipe leak.
Being confused to the outcome and looking for some clarification, I was immediately only met with a sizable bill and a relentless Collections Team. I was told that the Manager over the teams that “helped” me would reach out… not one message. When I followed up to ask to speak with this manager for clarification and share the fisad of services I experience, still no message and only pressing for payment. I can without a doubt say I will never use Roto-Rooter for any services again and I would strongly encourage others to look elsewhere. BUYER BEWARE!

We had a blockage in our sewer line and so I called our trusty Roto Rooter service for help! The crew that showed up quickly diagnosed the issue and found the root of our problem! Barry and Grant were super competent, courteous, and extremely capable! I highly recommend Roto for your plumbing needs - and you'll be extra lucky if you get Barry or Grant! Thank you Roto!

Justin did a great job on Thanksgiving Day clearing a clogged mainline! It turns out our pipe had completely cracked and separated at a tee and tree roots had grown into the line and completely choked it. Justin was able to remove enough of the root ball to get us through the day. A different RR crew came out the next morning, removed the bad section and replaced it. We were back in business by 11:30 AM on Black Friday. Justin was very professional and personable.

Big thanks to Grant and Barry from Roto-Rooter! We had a plumbing issue at our Airbnb, and they were quick to respond, knowledgeable, and really easy to work with. They got everything fixed fast, and their professionalism was top-notch. Definitely recommend them for anyone needing plumbing help!

Justin was incredible. Came in to a serious situation on a Sunday evening and he was so great and professional. Tackled the job no problem and was honest about my options. Amazing work!

Justin was so friendly and professional! He took care of our issue quickly and went above and beyond to explain what the issue was. Will call Roto Rooter again when we have any plumbing troubles.

Excellent service! The professionalism and knowledge I received for my somewhat emergency issue was outstanding! Colton was very kind and thorough and communicated through the whole process. I’m very grateful to the help and work involved to give me peace of mind!

Roto Rooter was able to send a plumber out to our home for an emergency plumbing issue within an hour of our phone call. They also worked with our landlord via phone to receive authorization for the work and relay the issues we were having at the home. Our plumber, Barry, was fantastic! He helped us understand the issues at hand and explained clearly what had to be done. He also communicated with our landlord to provide detailed explanation of the issue. We will definitely recommend Roto Rooter to all our friends and family in the area.

Tiarra and the dispatch team were very communicative about when to expect my technician, even though there was a delay on a previous job. I was worried my water leak would be a much bigger problem than it turned out to be but Larry arrived right on time and had my issue both diagnosed and fixed within five minutes. Very pleased with the service!

We experienced a plumbing emergency early this morning and initially called a different company who said they would send the next available plumber. After six hours, the company called back to ask if they could reschedule for the next day. I said NO and called Roto-Rooter. Roto-Rooter sent Larry within an hour. He was friendly and informative. He fixed the problem immediately and explained next steps we should consider to avoid similar or worse problems in the near future. I would highly recommend this company to family and friends.

Barry was great!! Kept me informed of progress and some maintenance things to do. The central dispatch said this was out of the service area, but Barry showed up and fixed our issue. Thank you, Barry!