Reviews of local pros in Sanger, Texas

We had a new unit installed and I really appreciate the workmanship.

Brian with underwood’s heating and air did a fantastic job today! Thank you so much for saving us from the cold!!

Great experience! Had another company come by to check my HVAC, and they quoted me 2k plus. My tech that came out was very knowledgeable and able to let me know that 90% of the services werent necessary. He replaced my compressor and gave me some advice to maintain my unit until my next check up. Dont hesitate to call Underwoods for any of your HVAC needs.

John and Miguel were outstanding. Courteous, professional and efficient. Highly recommend.

Highly recommend! Quick to locate and repair issues every single time!

I have used these guys for several years and always have a great experience. They always seem to take their time and make sure things are done the right way.

Charlie was Awesome! Got here on time checked everything and got it fixed and running in no time!!! Awesome

I always think how unfortunate it would be to discover your AC is not working at “closing time on Friday evening”. This Friday it happened to me and my fear for the weekend was living in one room with a portable AC. I called Underwoods at 4:30 and they scheduled me for the next available Saturday appointment, but said if they could get out that evening, they would. They showed up within the hour and replaced a part and cleaned the system. I was up and running by 6:30. My systems are 25 plus years old and this is not the first time Underwoods has got to me within hours and saved me. I would recommend them to everyone that needs honest, great service.

Arrived promptly, great communication, completed work quickly, great customer service. Offered additional guidance. Thank you!

Always prompt and they do a great job of explaining as well. Highly recommend!

These folks are top notch! They’ve been working on our personal equipment for years, and they handle all of HVAC needs on our new construction and remodel projects. Highly recommend Underwood’s!

Tech was on time and very pleasant to deal with. took the time to answer all our questions. i really like this company'!

Exceptional service! Charlie was prompt, professional, and kind! Underwood's Heating & Air will always be our go-to company for heating and air needs!

Charlie was fast and got our heat working. We love the whole team at Underwood’s.

Very knowledgeable technicians and good communication. They work with you to find the most economical solution for what problems you’re facing.

This was our third attempt at getting our AC looked at and fixed. I wish I would have known about them first! Joseph is very polite and knowledgeable. He did what he could to get me the best options and prices! Definitely call him if you’re needing your AC looked at!

Just had them finish up my ac repairs. Fast and efficient. And real easy to work with. They were highly recommended and for good reason.

My A/C stopped working. I called Underwood's the next morning. A technician arrived early afternoon and diagnosed a bad indoor blower motor within a few minutes. I was fortunate that he had a universal motor on his truck that hadn't fit anything that needed a replacement. It was the correct motor for my unit. Had me up and running quickly. The amount that was charged for the motor and labor was very fair.

I will highly recommend Underwood's Heating& Air.

These guys are the best!! They are always quick to come out and go the extra mile. I wouldn't call anyone else. Highly recommend.

I’ve been using this company for years on my rental properties throughout Denton County. In the past service has been good, but today I dealt with a level of rudeness that I am just shocked by. You think that when you give somebody so much business, they would treat you with some level of respect, but that’s not what I experienced in talking with Stephanie, the co-owner of the company.
I wanted them to install a heat strip for me in an existing air handler that did not have one. Instead of being cooperative on trying to set up the install I was interrogated by her, accusing me of having some company put one in without pulling permits and telling me that that company should’ve already put in a heat strip and they’re not going to put their name on it when somebody else did the install… etc. I tried to explain to her that this is not a new unit and I never said it was. She’s Implying that I would pawn off the liability of the air handler if a problem exist just because I’m having her company install an auxiliary heat strip. She told me it should have came with a heat strip already, and that this didn’t make sense to her. Well, I’m sorry that you don’t know that units are sometimes sold without heat strips. Not all climates make it necessary for a heat pump to need one. And what difference does it make? You either want to do the job or you don’t but you don’t have to be accusatory and interrogate me like this. You could just nicely say this isn’t something you do and thank me for calling. I don’t need to be made to feel like I’ve done something wrong. Oh, that I’m trying to set Underwood’s heat up to take the fall for liability of a system they didn’t install. I’m sorry if you woke up on the wrong side, Stephanie, But you don’t get to treat me like this. I’ve given you guys tens of thousands of dollars of business over the last few years and you just ruined the relationship in five minutes because you decided you’re gonna talk to me like crap.

Follow up:
I just read your response, Stephanie. I have absolutely no problem with your company policy. If you would’ve been professional and explained your company policy politely, that would’ve been fine and I would’ve called another company. It’s the way you talked to me that was completely unprofessional. You wrote a professional response on this Google review, but it was nothing like your verbal response on the phone. The professional version: “ We have a policy of not installing customer provided parts”. What you said on the phone:“ We’re not gonna have you put our name on it when somebody else installed the air handler”.Which insinuated, of course, that I would hold you liable for someone else’s work.
Professional response:” We just like to ask questions so that we can understand the situation”
What you said on the phone: “ you probably didn’t have permits pulled, and we’re not gonna come out there when they should be doing it.”

It’s not what you said exactly it’s how you said it and that makes all the difference in the world. And I’ve used you guys regularly even as recent as October and September I have the invoices so this response of yours where you said I’ve mainly used you in 23 and 24 that was just on the particular house we’re talking about. I’ve counted up 22 invoices over the last four years. I would guess I’m in the top 10% In terms of repeat business for you. Not that it makes any difference because whether I’ve used you once or 100 times you should still treat everyone with the upmost respect.

I think the real problem is you’re irritated like other HVAC companies that I’ve dealt with that I
only use you for service calls. Well, when you quote inflated amounts to install a four ton heat pump In a closet air handler and you don’t even have to go into a hot attic then no I’m not going to hire you to do those jobs. There are plenty of installers in Dallas that will do the same thing for $5000. Instead of being bitter that you’re only hired to do the service work, maybe you should be grateful that you’re getting the service work. It still pays you well.

Great company and great customer service. We had a new system installed and they have been great on all aspects!! 100% recommend!!