HVAC reviews in Spring, Texas

I've been utilizing MJS Mechanical since at least 2008. My goto technician is Justin. He installed my new air conditioning and heating units in 2012 and 2013, and continues to maintain my systems.

Our A/C unit went out over the weekend. We made a service request through our home warranty company Saturday, Sunday afternoon we received a call from MJS that someone would be out to our house Monday between 2 and 7. The technician arrived around 6. He made his assessment and stated that there was a Freon leak of at least 3 lbs at $200 per pound. Later he tried to refill but couldn’t because it was full and there was an obstruction on the line. He later said that in order to repair the line he would have to drain the entire system and that would be 10 lbs of Freon. We called around and were told that draining the line was unnecessary. This man wanted to charge us $125 per pound for a minimum of 10 lbs. That’s $1250 to fix the system. When I questioned the technician about the veracity of his assessment he became defensive and stated that he would just leave and perhaps we should get a second opinion. We agreed to have the repairs done and that someone would call us to schedule an appointment. By Wednesday morning we had not heard anything from MJS. My husband called repeatedly and different times and the calls all went to voicemail. Around 10 am , I made my original review for MJS giving them 1 star. Mind you it’s Houston, TX., we’re in the middle of a drought, record high temperatures, and 5 solid days without air conditioning. The owner automatically contacts my husband about my review and schedules the technician to come to the house the same day.
Four technicians arrived at my house around 6 pm, within the hour the A/C obstruction was cleared, the valve replaced, and there was no need to recharge the Freon in the unit.
I am revising my original review because the owner did reach out to us and they were able to fix the problem without unnecessary mark ups. I do recommend that you speak to your technician about taking advantage of customers and working on his customer service skills. I should never have had to resort to extreme measures to get results.

MJS installers just finished replacing our old AC system with a brand new American Standard system. The professional team completed the change out, installed a new larger return air duct, added an additional register into the master bedroom, all in under 4 hours. Fantastic work start to finish! I would recommend their service to anyone looking for an AC company.

These guys are amazing, prompt, and professional. We would never consider using anyone else. We have had to call several times with emergencies during the heat of the summer, and they have always managed to work us in within 24 hours if not the same day. I highly recommend MJS and their services.

MJS went above and beyond to get our new ac unit installed. The guys work really long hours and I can't tell you how much we appreciated that they came and even worked at night to install the new unit so we wouldn't have to endure another hot night. Everyone at MJS was very friendly and professional and I'd highly recommend them!

One of the best experiences I’ve ever had with a trade coming out and doing work on my house!! My air conditioner went out Friday afternoon and they had a new one installed by Monday afternoon very clean very professional very courteous and they beat everyone else’s price longshot!! I would highly recommend them to anyone and everyone. Thanks Wade for your hard work and your professionalism.

Ok people, I want to begin with an apology to MJS Mechanical Services, specifically to the owner, Mr Wade. MJS was sent out to service my air conditioner by my warranty company American Home Shield. The job didn't go quite as I expected so instead of me calling MJS directly to rectify the issue, I chose instead to call my warranty company which just simply led to way more confusion than was necessary. Long story short I left a negative review that wasn't warranted and for that I apologize again.

Upon reading my review Mr Wade made it his business to contact me three times in a single day to address the issue. And he approached the conversation not from the perspective of making excuses but being very realistic and open and honest and for that I was very grateful. He also was able to resolve my issue so I just want to thank him personally again.

And closing I just like to say that we all know and understand that when it comes to mechanical repairs, sometimes things just don't go as planned and need to be taken a look at again. If you're ever in need of an air conditioning repair by a company owned by someone who is honest, family-oriented, and just a true genuine person who believes in getting things right, then you need to call MJS Mechanical!

I recently had the pleasure of having Justin from MJS Mechanical Services come to fix a leak in my air conditioner, and I couldn't be more satisfied with the service. Justin was incredibly professional, knowledgeable, and courteous throughout the entire process.

From the moment he arrived, it was clear that he was an expert in his field. He quickly diagnosed the issue and explained the necessary repairs in a way that was easy to understand. Justin worked efficiently and diligently, ensuring that the job was done right the first time.

What impressed me most was his attention to detail and commitment to customer satisfaction. He went above and beyond to ensure that my air conditioner was functioning optimally and even provided helpful tips for maintaining the system in the future.

Overall, my experience with Justin and MJS Mechanical Services was outstanding. I highly recommend their services to anyone in need of HVAC repairs or maintenance. Thank you, Justin, for your exceptional work!

MJS was assigned as our A/C tech by our home warranty. My HVAC unit was not blowing cold air in the middle of Houston summer heat. They contacted me on a Sunday, on the same day they were assigned to my service request, and came out the next day. Immediately identified the problem, ordered the part needed to fix it, and call me the next day as soon as they received the part to come back the day after and fix my unit. The tech that came both times was very nice and courteous and my HVAC was fixed in no time. Definitely recommend them!

MJS Mechanical has been providing me with excellent service for a couple years now. They are honest, trustworthy and reliable. I am extremely glad that I found them and highly appreciate their good work. I would recommend their services to anyone in need.

MjS Mechanical Services was honestly one of the best experiences I've had as a homeowner. I was in need of replacing a 30 year old gas heater in my home. After calling and talking to Wade telling him what the problem was, he was at my house within the next 1/2 hour evaluating what exactly I needed. He gave me 2 different systems to choice from and worked with us on financing options. When I ask when they could Install the new system "I was thinking in a few days" he got ahold of his guys and they were here at my house that same day installing the new systems. The service techs were very professional and respectful. After installing the system there was a slight problem with the exhaust pipe that runs outside. They did explain all of this to me and advised me they had to return to put different exhaust pipe in. Granite I knew this would not be easy to do since I own an older home and my furnace is located on the 1st floor in a closet barely big enough to stand in, let alone having to run a pipe up 2 stories through the wall and attic to the roof which was not a straight shot.bless there heart they managed to do it without tearing any walls apart or making a mess. I can't thank them enough for thier professionalism and quick response. I would highly recommend them to anyone looking for a new heater or A/C unit.

This is absolutely the best experience I have had with an AC company. MJS responded quickly this past week, scheduled a technician to diagnose, found the problem and ordered the part to make the repair. They communicated well and repaired quickly. I could not be happier with the job done and would highly recommend. This is an industry that often falls short in reliability. I am confident this company not only does a great job in repairs but will stand behind the work done. Thank you MJS!

I called for service for my A/C unit, and I received the technician, Justin. If you need a good knowledgeable technician I recommend him. Very helpful and gave me good tips in keeping my A/C running smoothly and clean.

MJS Mechanical has always been fair and reliable. They have always been helpful in figuring out how I could get a more cost effective solution.
Recently, the even came out at the end of the day on a Friday evening so that we wouldn’t have to deal with no AC over the weekend.
Highly recommended!

UPDATE:

The supervisor called me personally after my initial review to express his unappreciation of my post. Everything I expressed still holds true, but we did move forward with a new scheduled appointment. Justin and his son arrived during the window and diagnosed the issue of a blown fuse due to spotty wiring. I just had my thermostat replaced 2 weeks prior by MJS and it appeared to be related to the original issue. Justin cleaned up the wires and replaced the thermostat with a smart thermostat that I purchased. He also checked the outside line to ensure there wasn't any issues there and even installed a surge protector on my unit for reassurance for an extra fee of course. As of now my issues appear to be resolved and I'm hoping for good this time.

ORIGINAL:

I opened a work order with my home warranty company on 12/23. I get a call on 12/24 stating they have availability that afternoon on 12/24 and someone would contact me 30 mins prior to coming out. Well, no one contacted me. Then they lie to my home warranty company and say I was unavailable. The only thing I was doing on Christmas Eve was sweating in a hot house with my family waiting on your call! The day after Christmas I attempt to call MJS directly and I can't even get to voicemail. My home warranty company calls and they experience the same but indicate they have emailed them. It's 12/27 and my unit is still down and my appointment has yet to be fulfilled. Happy Holidays 🙃

Update:
Shortly after posting the original review, I received a phone call saying the tech is on the way, 15 min away. And then a phone call from the owner confirming I'd received a call saying someone was coming. Not thrilled with the tone of the conversation, but they did show up. Troubleshooting currently in progress ... I'll let you know how it goes.

So far, service sucks!! Contacted thru home warranty, $125 service call already paid for. They had an opening for this afternoon, 1-6pm, so I took it. I called before 5pm to confirm they were still coming, and if I took a quick job 30 min away, returning within an hour, I wouldn't miss them. He said I was fine, they were running behind but still coming. It's now almost 7:30pm. I've been here waiting since about 5:45. They aren't answering the phone and have received no further communication. Im not happy, I could've called someone else if you would've just said you couldn't make it from the get-go. Pissed I'm stuck in a hot house all weekend now.

Great job start to finish. Contacted Wade that afternoon and my unit was replaced that night. Jose did a thorough job with the installation. All around great experience with MJS. If the need arises I won't hesitate to use them again.

Excellent service. Response time was incredible. Assessing the issue with my AC unit, ordering the parts, and completing the repairs/installation took less than 24 hours. Justin also gave me some excellent tips on some routine maintenance that I can easily perform.

Impressive service, accommodated our schedule. Britney at the front office and Justin (tech) were great to work with. Thanks guys and keep up the great work.

Justin was at my home the next day from my Service Request. He asked questions to thoroughly understand the issue and performed his diagnostics, all while explaining to me his thought process. Problem identified and SOLVED. A Great Experience - I highly recommend MJS and Justin. Thanks. Steve

Nate from MJS came to repair my downstairs AC and found the issue right away (bad contactor). Since the outside units were new, we speculated on the root cause for the bad contactor. The thought was that it could be the float switch on the primary drain line cutting on and off making the contactor wear prematurely. After that discussion, Nate offered to clean out the drain line which was full of gunk indicating that it was indeed highly likely to have contributed to the contactor going bad. He did the right thing to address the problem completely and for that, MJS will get my business again going forward. Thank you!