HVAC reviews in Sugar Land, Texas

Devin was very professional arrives on time and explained everything in detail as to what the problem with my a/c unit was and fixed it in one day! Thank you!

Custom Comfort Air has performed regular semi-annual check ups and general maintenance on our home HVAC for five years. Custom Comfort Air was recommended to us by another of their customers. We have never been disappointed, but pleased with their service and service personnel. We have an annual contract with them to do that service and they never fail to remind us when the service is due. No additional repairs, etc., have been necessary, however, when something should occur, we will definitely have them do the work. Devin Gilbert was our serviceman this Fall visit. He was knowledgeable, professional, nice to work with, and careful to explain fully all he had done and answers our questions. We are very pleased and highly recommend this firm and Devin.

Devin Gilbert did an AC tune-up and discovered some deficiency in our aging system. His work was thorough and he presented options from a conservative approach but with honesty.

Excellent customer service. We bought a new HVAC system from Custom Comfort several years ago and have been extremely pleased with the performance of the unit they recommended as well as their twice yearly maintenance program. They always call to remind us about scheduling service, and their technicians are always on time and very professional.

Friendly, efficient and did nothing unnecessary. Had some restrictions due to medical conditions he respected. Devin did a great job.

Devin Gilbert did a great job -- fast, polite, and good tune-up.

I had a new 5ton unit installed all components outside and inside- Armstrong brand. I too work in the industrial construction and engineering industry. So I understand sometimes issues arise with factory equipment and or installations. I had both initial installation and factory equipment issues. But, The Custom Comfort Team made everything right, not to their satisfaction but to mine, and admittedly , I am a perfectionist. Additionally, I was not put behind the line as “warranty “ service ahead of new service ( as many companies do ) but I got great service and attention until it was all done w high quality standards and service. I highly recommend Custom comfort air for any of your needs. The receptionist -Shelbie D was a God send with the whole situation, keeping me informed and up to date w service and expectations. The owner Richard never wavered from his commitment to make me happy!!

Mr. Devlin was on time, knowledgeable and identified the failed component with in 10 minutes. He replaced it and had the unit back in operations quickly
I was very satisfied with his work and request that he be sent to us for any future service callls.

I am a senior citizen so this is my third central air install. Colt and his team installed my new system with the most professional, knowledgeable service I have ever known. Would highly recommend their company and products to everyone.

Maybe just luck but called midmorning yesterday, and I am now enjoying a cool environment by noon today.

They did a very efficient job. Had the thermostat need on hand. Replaced in an hour. The technician was friendly and courteous.

Custom Comfort has been our service provider for over 15 years. We recently had to replace our HVAC unit. Aaron Henkel took the time to explain our options and was professional and very knowledgeable. The technical staff had the new unit installed quickly, and the office is always prompt, friendly and efficient.

This is for a 11-21-2025 Heat Maintenance Check up. Devin was one of the best technicians that Comfort Air has sent to my house. He was very polite and thorough. I hope Devin is the one they send to service my HVAC unit every six months.

On Saturday May 3rd, we called Custom Comfort Air for a service visit to determine why our A/C was not turning on. Devin Gilbert came out and checked the A/C and determined that the A/C was fine. He performed diagnostic tests and determined that the electrical circuit was the issue. Devin was very knowledgeable and courteous.

Custom Comfort has been the company that has taken care of my air cooling system in my home. They have done a great job maintaining my air system. They have well trained technicians and they come on time and are polite. I highly recommend Custom Comfort

I would absolutely recommend Custom Comfort Air. Devin Gilbert, the technician who came today is excellent. Devin is very skilled, professional & friendly. He takes the time to explain everything in easy to understand terms. I appreciate the excellent service and will always be a customer.

Colt Brown was extremely professional and took the time to explain everything in a clear and easy to understand way. I really appreciate his honesty and attention to detail. Highly recommend!

Custom Comfort Air technician - Devin Gilbert arrived at my residence to trouble shoot/diagnose a problem with my A/C system. Within a few minutes of looking into the common standards, the problem was identified and the next steps were discussed to my satisfaction. Mr. Gilbert was knowledgable, friendly and also very professional. Was a pleasure to have him take care of my problem.

Very professional and knowledgeable technicians! Devin Gilbert exhibited a positive attitude and a willingness to answer questions! He explained his approach and made me feel comfortable in the service! The service diagnostic fee not being deducted from the actual work was my only complaint!

Devin Gilbert is an excellent technical person, he really taken care of us very well professionally. He is very dedicated technical man and we would like to request Custom Comfort Air Management that we want him to service our A/C system for future appointments.

Devin is a true professional, did a great job, and explained everything he was doing as he performed his services.

Highly recommend Comfort Systems for all your heating and A/C needs. Devin was a fantastic technician on site for us today.

Devin was excellent, courteous, knowledgeable and thorough.
Great service as always from Custom Comfort