HVAC reviews in Sulphur Springs, Texas

This crew is amazing!! Our whole unit went out overnight and the next day I contacted Brent and within the same day we got a brand new unit! They were all very nice and efficient. Definitely recommend and we will be continuing to use Ken’s Heat & Air!

Ken's Heating and Air Conditioning did an excellent job on repairing my air conditioner. They were professional and did a thorough evaluation to determine the problem. They fixed it and the prices were very reasonable. They were courteous and provided me with additional information about the problem. I will definitely call them back again for any problem and refer them to my friends and family!

I can always count on Ken's, to help out in any occasion!
They have been out after hours, holidays and normal business hours. Very trustworthy and honest company, employees.

I don't know about their professional services, however me and my friend were stuck in a driveway, and two sweet guys driving Kens Heat and Air company truck, offered to help and pushed out the truck! Thanks guys!

We have always called Brent Johnson for our heating and cooling needs. In January of this year our heater stopped working and we we're getting very cold. We called Brent and he had one of his employees to come take a look at our heater it was fixed in about an hour and half. We can always depend on his service to repair our unit. Air are heat. And the bill was very reasonable. Brent we appreciate you very much. James and Kathy Mitchell.

When you have a group of quilters at your retreat happily sewing their hearts out and they text at 1:25 and say the a/c isn’t working……..
Ken’s Heat and Air to the rescue! Josh answered the phone promptly, showed up in about 20 minutes and had the problem taken care of in less than an hour from the text. Happy quilters!
Brent Johnson, you have a business ethic of which to be proud! Thanks!

Been using Ken’s heating and air for several years for our business and personal house. Every time we have something unexpected happen during summer or winter, Brent sends his crew out asap to get it resolved. We have always been very pleased with there service. We have used them to install new commercial units and for repairs to our existing home unit.

Ken's heating and was quick to respond to an AC that stopped blowing cold air. Turns out we needed a whole new system. We were ok with this as we were wanting to upgrade to a more efficient system. They gave us a range of quotes. I ran the problem and prices by my uncle who runs an HVAC company in AZ. He agreed with the diagnosis of the problem and said that a new system would most likely be needed and the quotes were a fair price. They installed a few days later and had us up and cooling in a day. Very happy we went with Ken's and a more efficient system. Saving about $100 a month on energy bill now. Trustworthy company and hardworking employees.

Kens Heating and A/C company is excellent! Excellent service, knowledgeable technicians, and kept their word. They installed two new units in our duplex. Came when they said they would and clean up after they left. We will use them again for sure:)

Ken’s HVAC has serviced my home for 10 years now. I have had a maintenance contract with them every year. I had a repair to one one my heat pumps. It needs a new motor. They do a 5 star job every time they come. It is always a plus when you call and you get a real person rather than VM. Josh, one of their technicians is great. He’s Knowledgeable, professional and polite. I always feel very confident any time I have an HCAC issue. I highly recommend that everyone use them.

I have used Ken's for new installation, add-ons and repairs for many years. They always show up when they say they will. They explain everything and work with my budget. I am always pleased with the service I receive from everyone in the company. Top notch!!!

I called Ken’s after our less than a year old unit stopped cooling. The tech came out quickly, assessed the unit, and told me we had a bad motherboard. He turned the power off to the unit, said the parts would need to be ordered, and that someone from the office would call me. This was mid-June. The parts came in the next day and a different tech came out to install them. However, he couldn’t get the new motherboard to connect to our unit. He ended up putting the original motherboard back on and only replaced the blower motor. This cost us $298 in labor/freight since parts were covered under warranty. Then, the problem started again. I ended up calling them again because it was August and our AC wasn’t working. The same tech came out as the first time under the agreement that we wouldn’t be charged if it was a previously diagnosed problem. Well, he decided it was the thermostat this time. He replaced the thermostat with one that can be purchased at Lowe’s for around $180, even though we were charged $208 for it. This second trip ended up costing us $333. But get this, the AC issue happened again two days after the thermostat was replaced. My husband called the day it quit working again, explained the issue and what had been done. Oddly enough, they had in their records that they had replaced the motherboard the first time. Anyway, he was told someone would call the next day to arrange to get it fixed. They never called. After we got that second bill, my husband called and questioned them as to why we had been charged two significant amounts when the problem had not been resolved. They offered to come back out and take a look, at our expense, because they have to cover costs. We continued to have the problem with the AC, called someone else, and guess what? It’s the motherboard. We gave Ken’s $631 for absolutely nothing.

excellent service - speedy- very nice !

I have been using Ken's Heating and Air for years. They installed a new unit in my house in 2017 and have been helping me to maintain it ever since. Their service and staff are always top notch and if I have an issue they are quickly able to fix it!

Ken's Heat & Air has taken care of my needs since 1980, when I was a developer and home builder. I later began investing in real estate, and they now keep the systems running in my rental properties. I also trusted Ken's to install the systems in my personal home.

A/C had stopped blowing cool air. Kept switching to fan or heat. Ken’s came out and fixed a compressor problem and added Freon. Was over $300 Really nice professional. Unit working fine for a week or so I called them back and they came out it just so happens the unit was working fine at that moment so technician said nothing was wrong. Well it’s definitely doing it again!!! Need someone who will look deeper into the problem and find out what’s wrong. They’re very nice and professional but they failed to fix our problems. We’re elderly and I suffer from asthma and my roommate uses oxygen and we depend on cool air. Going to have to try another company to fix it since they don’t seem to have anyone who can fix it! I can’t keep paying high repair bills. At least they didn’t charge me for the second trip out here.

Second updated post!!!! We’ve had another company out and found the problem! The compressor is not working properly. Ken’s A/C put in the wrong refrigerant and our unit froze up! Our coils are leaking and the air filters were not installed correctly (not Ken’s fault). This was restricting air flow. Y’all had placed stickers on the equipment as if y’all had been the company that installed it but were not. It just so happens we had the company that installed the unit out here fixing it. I spent all that money only to cause greater problems. Buyer beware! You need to make sure you’re using the correct materials when you’re working on equipment!!!! This has been a costly mistake. I’m now having to buy a new unit. Don’t get me wrong. I would have had to buy one anyways but I wouldn’t have been out the money I gave you and the hot times! I’m elderly and suffering from asthma and my roommate is on oxygen. It is very difficult for us to breathe when it is hot and humid! I don’t expect you to live up to your mistakes. A refund would be nice but not likely!

Technician arrived as scheduled. Very nice and professional. Wish they were the company that installed replacement system we had to purchase a couple of years ago. Highly recommend them.

From my initial call with the office manager, to the Technician, Josh, coming out to fix my unit, Ken's Heat & Air gets the highest marks. I'm new to this area, and I didn't know who to trust with this repair job. The office manager who handled my initial call was very attentive, to me detailing my problem. She let me send her pictures of my heating system to view what had gone wrong. She even sent me their fee schedule, so I would know what to expect when it was time to pay the bill, which ended-up being very reasonable. After setting the appointment, I also got a call from her letting me know my technician was 30 minutes away and would be there shortly. That's going the extra yard, in my opinion. And Josh the Technician was prompt, efficient and had the parts on his truck that were needed. A very nice guy, too, on top of his technician skill set, I might add. I can say that I proudly placed their magnetic business card on the front of my fridge. They are my "go to" A/C team from now on.

We use Ken's both commercially and residentially. I have been satisfied with service in both regards. Quick response when there is an issue and with new install not only does it perform like it should (heating and cooling), but it looks great as well. Would not hesitate to highly recommend them for your A/C/heat needs.

Extremely polite. Found my problem quickly, ordered the part, and came back as soon as possible. I would definitely recommend Ken’s to service and care for your HVAC.

I would highly recommend Ken's Heat and Air for all your HVAC needs! Oscar and Nick showed up on time and went right to work. They were courteous and diligent in their work. They respected the floors and walls in my house and worked through lunch to get the job finished in about 7 hours total time. Not bad for removing my old system and installing a complete new one.