HVAC reviews in Sulphur Springs, Texas

I could not have asked for a better experience and it’s very clear why Ken’s Heat & Air is rated #1. Lee came out within an hour and was incredibly knowledgeable, patient, and helpful. Excellent prices that match the quality of service. I’d highly recommend.

I called Ken's, as our AC system stopped cooling our home on a very hot day in Texas. It was the weekend, but the technician on call was nearby. He arrived within 15-20 minutes of my call and diagnosed and corrected the problem in less than 10 mins. I had a planned gathering at our home I thought I would have to cancel, but the house was cool in a matter of a few minutes. I am extremely happy with the Ken's team.

Technician was genuinely very friendly and very competent in his knowledge of all things HVAC. I appreciate his diligence to get our AC repaired!

Josh was great! He came prepared and was knowledgeable about HVAC systems. He had our system up and working within 45 minutes. We are thrilled since we had another company out 3 times in 2 weeks and they were unable to troubleshoot our problem . He was friendly and took the time to explain what was wrong . We will now be using your company in the future

Your technician (Ozzie) is both knowledgeable and personable. He got my outside unit that had tripped out on low pressure, up and running in short order. He gave me a lot of helpful info regarding my planned replacement of the unit.
Thank you. Quick reliable service.

Kens heating in air fixed both of my units the same day. Ozzy was very professional and knowledgeable. Brent and his crew are hands down the best in the area. I would definitely recommend and come back for future needs. Thanks again guys for all your help and for reaching out to see if I needed more assistance

Jimmy has done an excellent job for us twice now. He is very knowledgeable and we are hoping he will always be our technician when we need service or maintenance. Thank you!!

I had issues with my Air not cooling and called Ken's , they were at my home within a few hours and diagnosed the issues. I have had other companies out to repair prior and I will say Ken's has my business from now on. I learned more from their tech about my unit, issues that might need to be addressed and overall performance. I like that he spent the time to answer all my questions and concerns. When it comes time to upgrade our system we will definitely be using Ken's again!

Quick response to our call. Very professional and trust worthy.

Jimmy was really good and thorough. Things we didn’t even know needed to be done were fixed and the system is working much better now.

This company was amazing, the technician Lee was prompt, courteous, and solved the problem quickly. Technician arrived within the hour of my early morning call. Prices were very reasonable. I will definitely call them again in a time of need.

Very great service! Fast and easy process from the financing all the way to the installation! Ken’s Heating and Air crew was very efficient, cleaned up after theirselves and was very mindful and careful when maneuvering the equipment in my home. After the installation they called to let me know everything was finished and went over a few details. Reassured me if I had any questions or concerns to give them a call and they’d be happy to come back and help me out. Overall this was an A+ experience, and I can’t thank Brent and his crew enough for getting me fixed up before warmer weather starts to set in! Thank y’all for making this such an easy and great experience!

Friendly, professional, very thorough technician. He even put out ant killer for me by the outside unit where there were huge ant mounds. I appreciated their efforts to see me quickly and the technician was so pleasant. Super nice office personnel and technicians! I couldn’t be more pleased than I am with Ken’s Heating & Air.

Blower motor for central air and heat was randomly cycling on and off. Very annoying. The technician diagnosed the issue with my Trane system. Needed a new circuit board. They were able to order the card for this 27 year old system. Installed new card. Problem resolved.

They installed a whole new system recently. I was originally going to try to just replace the outside unit because the inside was fine. Jimmy explained the pros and cons of my options. He was never pushy or trying to sell things I didn’t need, though told me about improvements I could look into. He educated me and never balked at my questions (there were many lol). Jimmy is extremely knowledgeable and professional. The financing was also pain free and seamless, everything done online. The interest is high, but there are no early payoff penalties and you can save money by paying early. I can’t recommend them enough.

Had a Good experience dealing with Brandon and his crew. Did a Great job with HVAC system in Barndo we're building. Thanks Guys! 👍 👍👍

We have a maintenance contract with them on our ac/heat system. Their service is superior.They installed a mini split in our dining/living room yesterday as a back up in case of a power outage, our generator will power it. They had it installed in a half day,, everything cleaned up and running beautifully.

We had quiet an experience with Ken's. Was it the worst? Not particularly, but it was disappointing. The first time we had a technician come out to look at the A/C because it was having issues. They were late and didn't bother to call to let us know. We had to call and ask them where the technician was. I'm not naive to the fact that there is a lot of work, but I don't appreciate being told that a business will be there for an appointment and I have to reschedule my days to make sure to be present, and then not to even receive a call. What was supposed to be a morning appointment turned into an afternoon, and I lost an entire day waiting. After they had assessed the problem and we decided to change out the unit, that in itself was a long endeavor. The lady who answered the phones was very polite and I appreciated her help and her patience with all of our calls. She had passed a message to a sales person to get us a quote in which took him a long time to get back to me (about 2 weeks after I requested a quote). My husband eventually had to call, and of course, that finally got things rolling. Once everything was ordered and ready to move forward, our date to get the new unit installed kept getting pushed back. What was more annoying is that we had to be the ones to constantly follow up. Very unprofessional! They first told us one day, and that didn't happen. Again, another day, and it also didn't happen. They would say they would reach out to let us know by the end of the day of any updates and that never happened either. We kept having to rearrange our schedules because they were giving us the run around. Finally, the day we had finally confirmed, they were a little over 2 hours late! The day before they had told us we would be the first call. After an hour passed and WE had to call them, we were told they were caught up at another job and would be late. Again, I get emergencies and last minute things happen. However, it takes probably 2 minutes (if that) to make a call to let customers know what is going on. I was irate to say the least. Again, left to change plans because they were late. My husband had to speak to the owner because they kept giving us the run around only to be told that they were busy. Again, I understand that it can be busy but to be so busy to dismiss a customer who is paying thousands of dollars for your business is ridiculous. The people we interacted were very polite and easy going but the lack of communication really irked me as well as their response to our concerns. Otherwise, the job was done as told.

My wife and my home was completed in 12/23. The brand new ac unit has went out 4 times. It has been very stressful dealing with it all and has caused my wife emotional distraught dealing with the whole issue.

Great Service. We would never use anybody else. Ken's is always there when we call. Thanks for your service.

In the end it turned out ok. The first guy misdiagnosed the problem and put in a TMV valve that wasn't needed. So, after nearly $600 dollars they found a leak in the A-Coil and replaced it. Brandon did a great job of installing that and Alex came out and fine tuned the unit so it would run properly. Overall, a great job after the proper diagnosis of the problem.